Hi there, for the past couple of weeks I’ve been unable to connect to Apple Music. “We’ve run into a problem. Please try again.”
Tried signing out of Apple Music, reinstalling sonos app etc. No luck.
Best answer by Annazel S
Hi everyone. Thank you for your patience in this.
It will be helpful to submit a diagnostic report on the Sonos app when the issue happens and reach out to
Sonos Support as we can take a closer look and discuss it with all of you individually in real-time.
I recommend our phone team, for they have more resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.
If you have any other questions or concerns, feel free to reach out, we’re always here to help.