Answered

Amazon streaming music broken with last update?



Show first post

30 replies

Hey, it might actually be more helpful if you were to submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos Support to discuss it.

I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

But even before you do that, I'd try at least a reboot of your router, and then your Den set of speakers.

Same problem here...still. I have been frustrated with this for probably 8 months, too.

Some replies say the issue has been fixed.

Why are some, apparently, resolved of this issue? Glad for them. Sucks to be me.

Have you tried the suggestion I wrote about five months ago, in the post immediately before yours?

Hi, airgetlam-

I have performed the usual...rebooting, install/uninstall, reload Song Library, etc.

Spent about 2hrs in a chat with 3 Amazon techs; they tried but nothing changed.

i will probably try a phone call with Sonos. 

Thanks for your input.

 

 

Reply