I have Sonos App updated and Amazon Music unlimited. When I use the app on my phones and desktop it works perfectly. However when using the Sonos App on the laptop, when I do a search no results appear.
I’ve updated the app. Reauthorised the service. Disconnected and reconnected to the network. Rebooted. Uninstalled and reinstalled all apps. Still not search results in the SOnos App when doing the same search as on the phone (yes spleed correctly).
Best answer by Annazel S
Thanks for your response and update.
Upon checking on the diagnostic report, particularly on the Windows controller logs and details, it shows that it is connected to another network that is different from where your Sonos system was set. Quite possible that it is connected to a guest network or another wireless access point.
If the laptop is using a wireless connection, please check the Wifi settings and remove it from that network and any stored credentials must be cleared, then join the main wireless router’s network. In order for Sonos products and controllers to associate with each other, they must be connected to the same network.
Hopefully, that resolves it, and if you have any other questions or concerns, please do not hesitate to reach out, we’re always here to help.