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Alexa not working properly on my SONOS ONE

  • 26 April 2022
  • 2 replies
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When I ask Alexa to play a radio station or an artist it recognises the request and replies, eg ‘playing xx from Global Player’ or ‘shuffling songs by...’ but then silence. I can play these fine through the speaker using the app. If I ask a straight forward question eg what’s the weather forecast Alexa replies correctly. Does anyone know what the issue is with the music and radios? 

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Best answer by Ken_Griffiths 26 April 2022, 14:49

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See this link:

https://status.sonos.com

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Thanks for that, hopefully it gets resolved soon!