I hope that this is the right place to post this message.
I have recently had a failure in my Sonos Play 5 which required a warranty replacement. Having experienced these things in the past I was prepared for a complex set of discussions, emails, repeat calls and other failures before getting anywhere. My experience couldn't have been any different. I emailed support and gave brief details of the problem, within 18 hours I had a response requesting confirmation of my details and the serial number of the product, then an email with return information to send the product back. I dropped the unit into a UPS collection point on Monday morning and here I am on Thursday afternoon with my replacement.
Thank you Sonos for making a normally troublesome experience easy and stress free. I know that I will be telling people about this for ages to come.
As for my recommendation to the community, I have a Play 5 and 4 Play 1's and I love them all. This experience has simply made my enjoyment of these product even more rich.