Very happy with Sonos Support

  • 22 October 2015
  • 2 replies
  • 573 views

Userlevel 1
I hope that this is the right place to post this message.

I have recently had a failure in my Sonos Play 5 which required a warranty replacement. Having experienced these things in the past I was prepared for a complex set of discussions, emails, repeat calls and other failures before getting anywhere. My experience couldn't have been any different. I emailed support and gave brief details of the problem, within 18 hours I had a response requesting confirmation of my details and the serial number of the product, then an email with return information to send the product back. I dropped the unit into a UPS collection point on Monday morning and here I am on Thursday afternoon with my replacement.

Thank you Sonos for making a normally troublesome experience easy and stress free. I know that I will be telling people about this for ages to come.

As for my recommendation to the community, I have a Play 5 and 4 Play 1's and I love them all. This experience has simply made my enjoyment of these product even more rich.

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2 replies

Userlevel 2
Badge +1
Nice I am a new Sonos user (2xplay 1 and 2x Play 5 Gen2) and good to know they have good after sale support.
Hope the standard sticks if and when I need it :-)

Will probably get sound bar and sub combo but not until their soundbar has HDMI and DTS support
Userlevel 7
Badge +21
Will probably get sound bar and sub combo but not until their soundbar has HDMI and DTS support

Fortunately you'll be much older and wiser by the time that happens