Lately I've noticed more problems with Sonos. Maybe this isn't all on them, but if the problem comes from equipment that I bought from them then they own it, whether they like it or not.
We've had our system I guess about 2 years now. When I first got the system I felt like the company had personality, there were people there -- not just bots. They didn't feel like just another tech company with products that aren't made to last. They didn't feel like they were only going to be around until someone up the food chain buys them. I felt good about our investment.
Today, not so much.
Sonos feels like a tech company I've put way too much faith in, that I'm now way too dependent on. I think they know that.
Tech support is average at best. Today I was on hold for 20 minutes, then got dropped. I didn't bother calling back. I submitted a case, hopefully I'll get a reply.
The fact that I'm writing this bothers me. I've been in tech since 1989 and I hate what's happened to the business. Tech is full of companies who make throw away products. I hate that I depend on tech companies so much - iPhone, iThis and iThat. I hate the fact the tech companies refer to me as a "user", not a "customer". I hate that they treat me as such.
Going to the record store was better than downloading music. Going to my local hardware store was better than ordering from Amazon. Buying stereo gear from my local stereo store was better than buying from Sonos.
We complain about Trump, etc. But it's the tech companies who're ruining our world, taking away our freedom, influencing our minds, and destroying our economy. Our lives are controlled by the tech companies. If the terrorists were doing to us what the tech companies are, we'd declare war. Instead we line up early to buy from them, flash our newest phone around bling bling, we flock to them. We've become sheeple (sheep + people). Because of the tech companies and our insatiable desire for cheep and free, we're puppets on a string. An entire generation -- my kids -- have the lost any connection to interpersonal communications -- read, talk face to face. We've come to believe anything the tech companies tell us, like the new iPhone makes our lives better.
If we had any courage or any sense, we'd take our devices and throw them through their windows. Because it's not a new iPhone or upgrade we need, it's a new way of life. One where we don't depend on tech companies.
You don't find a tech company you love. You find a tech company you hate the least.
Give me back my encyclopedia, the record store, my paper phone book, my little stereo store. Give me back the camera store.
Because tech companies aren't making the world better.