Skip to main content

Shop

Speakers
Home Theater
Components
Speaker Sets
Accessories
Architectural
Speaker Recommender
Compare
Shop all

Learn

How Sonos Works
Brilliant Sound
Easy to Use
Listen Your Way
Home Theater

Support

Radio

My account

Profile
Orders
System
Beta

Shop
Learn
Support
Radio

- - Info Hub
Groups
Support site
Release Radar

Community overview

165,711 Topics
860,499 Replies
411,654 Members

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

Ask a question

News and announcements

John MacFarlane and Sonos

Use SVC with Spotify now

The new Sonos App

Conversations
Help others
Recently active

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

Ask a question

22 topics
11 Replies

Speakers

2913 topics
14979 Replies

Home theater

4618 topics
25155 Replies

Portable speakers

Portable speakers

1182 topics
6710 Replies

Components and Architectural

Components and Architectural

4418 topics
25254 Replies

Controllers and Music services

Controllers and Music services

3861 topics
25355 Replies

Advanced setups

Advanced setups

1870 topics
12435 Replies

Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

What to get

3422 topics
18227 Replies

Speakers

3191 topics
30360 Replies

Home theater

6509 topics
53826 Replies

Portable speakers

Portable speakers

84 topics
558 Replies

Components and Architectural

Components and Architectural

2239 topics
16899 Replies

Controllers and Music services

Controllers and Music services

5655 topics
53409 Replies

Advanced setups

Advanced setups

111 topics
580 Replies

Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

Sonos Voice Control

Sonos Voice Control

143 topics
773 Replies

Amazon Alexa and Sonos

Amazon Alexa and Sonos

3075 topics
24135 Replies

Google Assistant and Sonos

Google Assistant and Sonos

815 topics
6197 Replies

Smart home integrations

Smart home integrations

376 topics
2691 Replies

Other language forum

For languages other than English we offer these forums.

Sonos Nordic forum

Sonos Nordic forum

175 topics
486 Replies

The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

Owners café

336 topics
3886 Replies

General feedback and conversation

General feedback and conversation

989 topics
6487 Replies

Coco ChanelContributor I

Portable speakers

Multiple WI-Fi profiles with same Sonos account

Hi.I have multiple Sonos speakers all on my home wifi. I am taking a trip soon and will take my Roam speaker with me. I have a travel router I am also taking with me. I would like to add the travel router wifi to my existing Sonos account and simply direct the roam speaker to that router when I reach my destination. When I return home I want to simply switch Roam back to the home wifi from the travel router wifi. My question - is this possible or can Sonos only be connected to one wifi? Currently it seems I have to reset the Roam anytime I want to use a different wifi account. I don’t want to set up a separate Sonos account - I just want the ability to “switch” which wifi the speaker is connected to easily. Can anyone help a gal out? Thanks!

p_elkanContributor I

Portable speakers

headphones when?

Hi, when are you launching headphones, EarPods etc… ?

Moni19Avid Contributor I

Sound Intermittently keep cutting out on Samsung TV.

Hi since I’ve had my new tv set up I’m experiencing issues.The sound intermittently keeps cutting out which is so annoying I went on the Facebook group forum and everyone said to change the hdmi cable which I’ve done but the issue remains. Can you pls assist ? TV model is Samsung QE75Q60BAUXXU My set up is Sonos ArcSonos SubAnd 2 x Sonos Ones The HDMI cable I have changed to is this one IBRA 2.1 HDMI Cable 8K, 1.5m... https://www.amazon.co.uk/dp/B07WJBMR8N?ref=ppx_pop_mob_ap_share Pls can you assist as it’s really annoying Thanks in advance

TerryTContributor I

Sub differences

What is the difference between the Sub and Sub Gen3

arslanelverAvid Contributor I

connecting portable projector to home theatre

i have a silly question :)i have a portable projector. Halo xgimi+ which has an aux port. Due to my room layout i can only place the portable projector close to my rear speakers which are era 100’s. So the question is, if connect the projector via aux cable to my era 100 via sonos cable (usb-c to aux) would that allow me to use the whole home theatre system?

Pz8675309Trending Lyricist I

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

kalexContributor I

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

Topbrick1Contributor II

Constant drop-outs, third party equipment/ software; and a failing Roam

I have a long history of constant radio drop-outs and numerous conversations with Sonos technicians to try and resolve the issues. They usually come up with the same monotonous fixes which involve switching all the Sonos items on and off, unplugging the router, and/ or changing router settings, changing all range of network channels.Also overtime other equipment has been alleged to be interfering with Sonos ie the Virgin Hub4 (which is now in modem mode and operated through a TP Link router), and the BBC Sounds app, which we have stopped using for the time being. The latest item that is suggested to be interfering with the Sonos system is our Devolo powerline.Just to add interest the Sonos Roam has stopped connecting with the system, although according to the Sonos App it is playing properly. Reading about similar issues and the lack of solutions, it seems that Sonos is just no longer fit for purpose. My system is:Room 1 Home cinema system consisting of Playbar, two x Play 3 and Sub-mi

SoniceContributor I

Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

mgag02Contributor I

Apple play code

Suddenly, when connecting Sonos one speaker to iPhone, I get request to provide Airplay code. I don’t have Apple TV nor have Airplay set up with a code. Not sure why it started asking for this or where the code may be.

Coco ChanelContributor I

Portable speakers

Multiple WI-Fi profiles with same Sonos account

Hi.I have multiple Sonos speakers all on my home wifi. I am taking a trip soon and will take my Roam speaker with me. I have a travel router I am also taking with me. I would like to add the travel router wifi to my existing Sonos account and simply direct the roam speaker to that router when I reach my destination. When I return home I want to simply switch Roam back to the home wifi from the travel router wifi. My question - is this possible or can Sonos only be connected to one wifi? Currently it seems I have to reset the Roam anytime I want to use a different wifi account. I don’t want to set up a separate Sonos account - I just want the ability to “switch” which wifi the speaker is connected to easily. Can anyone help a gal out? Thanks!

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience you

p_elkanContributor I

Portable speakers

headphones when?

Hi, when are you launching headphones, EarPods etc… ?

Asi1968Contributor I

No me aparece amazon music en la aplicacion de sonos y la solucion es esperar y esperar al departamento de duencillos imaginarios.

He comprado un sonos era 300 y tengo amazon music unlimited (familiarI al intentar instalar amazon music en la aplicación de sonos no parece el servicio. Contacto servicio tecnico de sonos y resulta que el localizador de la app (obligatorio, ¡viva la privacidad!) me ha localizado en rumania (yo estoy en españa) con lo cual me dicen que tengo que poner a mano mi ubicación, que ahí puede estar el problema. Rumania debe de estar fuera del planeta tierra pues no dispone de amazon music. La cuestión es que sigue sin aparecer. Me dicen que espere 5 minutos… nada. Después que espere media hora… nada. Tres horas después hablo por teléfono con sonos, hacen alguna cosilla y me dicen que espere 24 horas y que si no aparece… que les vuelva a llamar (me dan un numero de incidencia) La persona con la que hablo es muy amable, pese a que yo bufo. He comprado con mucha ilusión el aparato, pero toda la ilusión se ha transformado en una gran frustración. Una pena. ¿Tiene alguien alguna solución? Camb

Moni19Avid Contributor I

Sound Intermittently keep cutting out on Samsung TV.

Hi since I’ve had my new tv set up I’m experiencing issues.The sound intermittently keeps cutting out which is so annoying I went on the Facebook group forum and everyone said to change the hdmi cable which I’ve done but the issue remains. Can you pls assist ? TV model is Samsung QE75Q60BAUXXU My set up is Sonos ArcSonos SubAnd 2 x Sonos Ones The HDMI cable I have changed to is this one IBRA 2.1 HDMI Cable 8K, 1.5m... https://www.amazon.co.uk/dp/B07WJBMR8N?ref=ppx_pop_mob_ap_share Pls can you assist as it’s really annoying Thanks in advance

antny024Contributor I

Amazon Alexa and Sonos

Alexa volume VERY low on Sonos Beam

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer. If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv..

TerryTContributor I

Sub differences

What is the difference between the Sub and Sub Gen3

arslanelverAvid Contributor I

connecting portable projector to home theatre

i have a silly question :)i have a portable projector. Halo xgimi+ which has an aux port. Due to my room layout i can only place the portable projector close to my rear speakers which are era 100’s. So the question is, if connect the projector via aux cable to my era 100 via sonos cable (usb-c to aux) would that allow me to use the whole home theatre system?

Diogo AlmeidaContributor I

Home cinema advice needed

Good morning.I'm in the process of building a house. and I want to build a home cinema. Should I wait for new sonos product launches in 2024?Will there be a possibility of Sonos making tower speakers one day?or with the new sonos2 app I can have the possibility of individually defining each place on my speakers, for example (1 pair of sonos one sl as surround another pair of sl as surround back, sonos amp and two tower speakers like monitor audio or triangle borea as left and right, sonos five as central speaker.....Thanks

Pz8675309Trending Lyricist I

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

Information Hub

General Information

2 Categories
17 Articles

Hall of Fame

Show complete Hall of Fame

Show complete Hall of Fame

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Log in or register to reply

Login to the community

Log in or register to reply

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Our Company
News
Blog
Careers
Responsibility
Innovation

Manage Your Account
Order Status
Shipping and Delivery
Returns
Certified Refurbished
Find a Store
Dealer Store
Investors
Sonos for Business
Works with Sonos
Developer Portal
Contact Us
Frontline Workers
Sonos App
Students
Upgrade

© 2022 Sonos Inc.
Legal
Privacy statement
Accessibility
Conformity
Site map
Security
Cookie settings