Is anyone else experiencing a crackling noise with their Arc Ultra? I upgraded from the Arc to the Arc Ultra, which is connected to a pair of Era 300s and two subs. The crackling sound has been intermittent, mainly occurring when streaming movies.
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Try turning the microphone off on one of the Eras (or both if you don’t use voice control) - you only need a mic on one speaker in any bonded or grouped setup. I’m clutching at straws to a degree but anything’s worth a try..!
Try turning the microphone off on one of the Eras (or both if you don’t use voice control) - you only need a mic on one speaker in any bonded or grouped setup. I’m clutching at straws to a degree but anything’s worth a try..!
I tried completely disconnecting microphone on all devices: the Arc Ultra and the two Era 100s in the home theater setup. It didn’t help. Then I decided to do a full reset of the TV. I unplugged everything connected to the TV, did the reset, and reconnected everything from scratch. The clicking sound is still there.
It’s been eight months, and I’m still dealing with the same issue. I just got off the phone with Sonos support about the original case, and was told Engineering is still working on it. I’ve reset the system multiple times with no change. The microphones are off on the Arc Ultra and both Era 300s. I’ve also swapped out HDMI cables, changed settings, and even reset my Apple TV—still no luck.
Sorry to hear about your dilemma. If your Arc Ultra is still in warranty (or not) I’d appeal for a replacement unit by contacting Sonos Customer Service.
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