I’m very happy to hear this. My gaming consoles have since been moved to a non-speaker setup (all headphones) but I do still use my Apple TV and was always concerned about a popping noise. 
 

I wish it didn’t take media coverage to get here but thank you nonetheless!

If that fix didn’t deal with your issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

See above - it is best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

We have a new kid in our house and I warned them that it may pop really loudly (they get scared easy) but… it didn't happen. Playing whatever, never happened. I'm messing in settings muting when I could and hoping it doesn't happen but… it didn't happen. I thought I was just getting lucky but then I googled and was shocked. My wife is relieved. I can stop steeling myself against a constant jump scare threat.

Thank you to the team for finally tracking this down. It's crazy how much stress this caused in my life.

Thank you both for your help and advice - I’ll open a new thread.

 Thanks 

I hope it doesn’t come back. Those were two sucky years.

Are you sure it’s the same issue? Here is a good video from The Verge/Tom Warren showing the pop in action. Make sure to turn on sound.

https://x.com/tomwarren/status/1689642981895327744

Hi Simon, 

my diagnostic report reference is 954465062

thank you

Hi,

I have experienced the exact same issue as described by the original poster while using my xbox series X

To clarify there was one loud pop prior to the audio loss.

Diagnostics submitted, 496314429.

I am concerned that the ARC may have been damaged.

Kind Regards,

Simon

Hello,

Just experienced this exact issue on my Arc while streaming from an external device. Loud startling pop, audio cuts out. After disconnecting power and reconnecting, audio did come back.

My unit is less than 2 weeks old, so I can say the hardware does not appear to be updated. I’m definitely concerned about this issue coming up again as it did for @Derry Brewer  and the damage it could cause to the sound bar and audio quality.

I concur with the previous post, this is extremely disappointing. After spending $1500 on the arc + sub, I should not have to be waiting with concern for this issue to happen again. This is my first Sonos product, so I can’t speak for other ones, but I’m not impressed and can’t see getting another Sonos product after this type of failure. 

Hi @Logan G, Thanks for reaching out, and welcome to the community. Sorry to know that you have the same issue with @Derry Brewer. So that we can check if we can see anything wrong with your Sonos system, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause of this issue and provide feedback. If we can’t detect the issue, then we’ll take it further. 

Please, feel free to let me know if you require any further information. We’re always here to help

I also had the same issue occur just now. Upon starting the Xbox Series X, there was a very loud pop sound and then no audio would come from the Arc. I switched inputs to my cable box and the sound was now coming through the Arc. When I switched back to the Xbox, the sound worked again.

I submitted a diagnostics report to make sure there was no damage to the speakers: 43849977

For reference. I’m using the Arc via eARC output from my LG CX 55” TV with the Sonos supplied HDMI cable. Likewise my Xbox is connected via the Microsoft supplied HDMI cable.

To get feedback on your diagnostic report submission you are perhaps best to contact/chat with Sonos Support Staff via this LINK. 

I’m having exactly the same issue with my Arc+Sub(3)+2OneSLs, connected to a 2020 Samsung TV through 2.1HDMI with eARC. Will randomly produce a loud pop and then lose all audio from the Xbox Series X.

I have produced a diagnostics: 220748993.

As stated above, to get any feedback on your diagnostic report submission you are perhaps best to contact/chat with Sonos Support Staff via this LINK. 

This also just happened to me aswell very loud bang then loss of audio on xbox series x only.

I sent a diagnostic 1551340322

Hi. Glad I’ve just seen this. Xbox Series X and Sonos ARC, very loud pop as if a speaker had blown. Diagnosis report 444345874

Same issue for me, did you hear if there’s any damage?

Cheers for the update in that, will call them tomorrow myself to see outcome from the report, as you say, seems less full, it was definitely the Xbox that caused the issue just can’t see how or why.

@Simon B Hi Simon, what is the best route forwards for this issue, I’ve submitted a report but the online solution tool doesn’t cover this issue & I’m wondering if it is easiest to exchange it? Concerned it has been damaged.

Many thanks.

I was watching The Mandalorian on Disney Plus and same thing happened to me. A loud pop and i thought something inside the Arc blew. Loss of audio. Then restarted the episode and audio resume. I wonder if anything inside the Arc stopped working? Just submit diagnostics 254534713. This Arc is bought Nov 2020 so its only 4months + old.

Please help. Really. 

Same issue. Has occured3 times now. Xbox Series X and an Arc..  very loud pop then no sound. Application says that it is still connected to TV, but no noises/music.

Connected to Sony TV with eARC back to the arc. Cables not loose.

Report #1393335637

Sounds like the same thing that happened to me, have you noticed any degradation in sound quality since it happened? Mine sounds like it’s broke now Waiting to hear back from Sonos about it but they seem to be avoiding the issue here on the forums. @Simon B Hope you can provide an update as to why this is happening? 

I’ve just experienced this issue this evening watching Dolby Atmos (Doctor Strange on Disney Plus via Apple TV)
A very large startling pop and then Sonos no longer produces audio, even though it thinks it is (rear surrounds were still working but Arc was not). Turning on and off seems to help but now I’m unclear whether there has been damage to the speaker.

Yeah strange that it’s happening to a lot of people all at once. Has to be a reason for it. I’m convinced mines damaged after this happened so I’m hoping to arrange a replacement. It didn’t sound very healthy when it happened 

This is happening to me too, Apple TV connected to LG CX77 and Sonos Arc. It happens roughly once a day.