Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,596 Topics
  • 25,024 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4596 Topics

S
SusenstoobContributor I
asked in Home theater

arc mic keeps turning off

So just got my arc setup. Love it. However, the mic will turn off after being turned on for some period of time (haven’t timed it but no more than 30ish minutes).I have Alexa enabled as a voice assistant as well as Sonos voice assistant. I turn the mic on and it works fine, but then after some time of listening to music or playing TV audio the mic turns itself off. I have to physically turn the mic back on and it will do it all over again.Any ideas before I call support?

1
Jamie A
4 months ago
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Lars_2650Contributor I
asked in Home theater

Apple TV 4K 3rd gen - NEDIS ACON3455AT/OREI HDA-935 - Sonos Arc sound cutting in and out

HiI see that there are several people with different issues on Apple TV 4K → Sonos so sorry if this has been answered elsewhere.I have an older LG OLED that only has ARC and not eARC support so that is why i bought the Nedis product which seems to be the same as the Orei one.When I connect my apple tv through this box the sound cuts in and out a couple of times per second it seems and app shows PCM 7.1. I also have a chromecast ultra 4K and a nvidia shield pro and when using these as inputs for the same sources Netflix/Apple tv+ etc sonos arc performs perfectly with dolby atmos displayed in the sonos app.Is there a general issue with apple tv 4k directly communicating with a sonos arc ? I know the common setup would be with an eARC supported tv in between but I would think the box would do the same job as the tv - transferring lossless Atmos to the Sonos Arc.I have tried having the Apple TV connected to the Tv and the Arc connected to the tv then I get sound not cutting in and out but

1
Airgetlam
6 months ago
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LMrcpa123Avid Contributor II
asked in Home theater

sonos one sl making craking nosies

Sonos one sl (only one) making cracking noises while in use. 

3
L
1 year ago
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WrnhfxContributor I
asked in Home theater

intermittent sound drops Beam Gen2

Hi,  I have beam gen2 with two play 1s as rears hooked up to an lg c2 TV via earc with a good hdmi cables.  When watching uhd discs via a Panasonic player the sound drops for approx 1 second at various intervals.  I have just submitted a diagnostic under 1287652598.  I have tried with and without the play 1s powered and the issue remains.  TV and Panasonic player are all set too pass through.  I don't notice any drops when watching content via my 4k fire stick .. On the Sonos app it shows pcm 5.1 is being used Any pointers appreciated 

7
W
4 months ago
O
OzblythContributor I
asked in Home theater

Connecting Sonos arc direct to Apple TV

Can I connect Sonos arc direct to Apple 4K TV, or does it need to connect via TV using HDMI/arc?

2
O
6 months ago
A
alexfirth91Contributor I
asked in Home theater

Play 3 position for surround

I haven’t seen a definitive answer, so I was wondering does the Play 3 for surrounds allow horizontal placement, or does it require vertical? I’m setting up stands for a living room, so I want the correct info before finishing installation. 

1
Airgetlam
3 years ago
A
Anonymous
asked in Home theater

Arc Sound Quality

Is it me or does the arc sound hollow/metallic? Some sounds like waterfall or rain sounds hollow. 

9
Corry P
5 months ago
D
ddiaconu21Contributor I
posted in Home theater

Having issues using PI 4B with a turntable and Sonos Beam 2

 Hello,I’m trying to use the instructions from this Github repo ( https://github.com/basdp/USB-Turntables-to-Sonos-with-RPi/issues ) to connect my Turntable to my Sonos Beam 2.I got a AT-LP120XBT-USB turntable which I connected directly to my Pi 4B via USB.According to arecord I am getting info inside (I can see volume fluctuating), but I get nothing on the speaker.For whatever reason when I open the ip on port 8000, I get nothing on the Server Status.When I tried following this tutorial: https://www.instructables.com/Add-Aux-to-Sonos-Using-Raspberry-Pi/ I got to the mount point part (sometimes I just needed to restart the service for it work)I tried setting the Turntable output to both phono/line.If you have any advice for me, I’d be grateful.Thank you! 

3
Stanley_4
2 years ago
S
StuNContributor I
posted in Home theater

Sonos Arc Connectivity Issues

Equipment:Sky Q Router - Living RoomSky Q 2 TB - Living Room Sky Q Mini Box - Games RoomSonos Arc - Games RoomSonos Gen 3 Sub - Games Room ConnectivitySky Q 2TB - Ethernet to router directSky Q Mini Box - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Mini QSonos Arc - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Sonos Arc using Ethernet ( plus WiFi enabled on the arc for the sub ) Hi AllI’m new to Sonos and having some frustrating connection issues with my new Arc. I’m using the new S2 app ( updated yesterday ) where the app will only connect from my phone to the Arc when I’m connected to the main router in the living room. if I connect to any of the mini q boxes from my phone the app basically said it cannot find my Sonos system. Due to poor wifi in the house, I need to run power over Ethernet to the mini q boxes or they don’t work hense the configuration. I have other devices connected to t

3
Simon B
3 years ago
Y
Youngy87Contributor I
asked in Home theater

sound out of sync to tv

Hi I’ve recently purchased a beam which I am using with two play:1 speakers for my TV.  im finding that a lot of the time the sound is out compared to the picture which is really frustrating. Sometimes it’s fine (more on terrestrial channels) but moving to the digital programmes like sky sports, movies, Netflix’s etc, there is a delay.  ive looked at the sonos f&q page and have tried what they suggest, but still can’t seem to get it right.  can anyone help with the best way to fix the problem? If it helps, the TV is a Samsung 65” 2020 QLED

1
Airgetlam
3 years ago
D
Donsy bearContributor I
posted in Home theater

Nightmare setup and sound dropout with Sonos arc surround sound

We have spent hours setting up and troubleshooting newly acquired arc, 2 x play 1sl and sub.   The sound is constantly skipping jumping etc. Have tried new hdmi cables to no avail.  Today the back speakers have stopped working, again looking at lots of articles but not any real solutions.  Question - why is this so complicated Sonos you really need so make this easier as the user experience is dire.  I a, at the point where I think this needds to go back as I am past caring with trying to resolve.  I have spent a fortune and am listening to my tv through these tv speakers which is insane. Please someone can you help

3
D
3 years ago
F
Futur3s3lfContributor I
asked in Home theater

Soundbar and sky q

Associated Product: 192.168.0.10---------------------------------Beam: LoungeSerial Number: *****************Sonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.23.1.10-2.2Series ID: A100IP Address: 192.168.0.10Audio In:WM: 1 Music is skipping from iTunes on my MacBook using sky Q router  Moderator edit: removed serial number

3
Corry P
1 year ago
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Rest_UpContributor I
asked in Home theater

apple tv 4k and ikea lamps

I have a 2022 Apple TV 4K I am wanting to know if I can use 2 symfonisk lamps in a pair as my tv speakers. Thanks 

2
R
6 months ago
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lovewillrule1023Avid Contributor I
asked in Home theater

HELP (for a friend). Arc / Sub wont stay connected to app

I talked him into spending almost $2000 on a Sonos system (Arc and Sub). He’s been having problems since the beginning. It works fine with his TV, but then he goes to his app to play music, and his system is not connected to the app, he has to run through the set up again, the app finds his system, and works, and then after he watches TV again, he has to do the same thing again, go through the set up to find his system to play music because once he’s watched tv his system is no longer found with the app.  he has submitted a diagnostic report and is not getting help

3
L
3 years ago
O
opnwyd4meContributor I
asked in Home theater

5.1 home theatre

Sonos arc with sonos sub with in ceiling sonos rear speakers  the question is is this sufficient with one sonos amp and second part question if I add front in wall speakers would this be unnecessary and if added all still on one amp to get tru 5.1 sound or better then with two sonos amps 

5
O
3 years ago
D
dleckieContributor I
asked in Home theater

How do I connect my Beam to my old Bush TV?

I can't figure out which cable(s) I need to connect my Beam to my Bush LED TV.

16
buzz
11 months ago
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Liam HContributor I
asked in Home theater

sonos AMP to provide rear surround and subwoofer for Arc

There seem to be some related topics, but most are quite old.. We replaced our 5.1 system with a Sonos Arc last year.  We have decent surround speakers and a wired subwoofer that we’re no longer using. Would it be possible to add a Amp to the speaker group with the Arc to power a pair of wired rears and a (wired) subwoofer?  I’d also like to be able to take advantage of the Amp’s bluetooth / line-in to expand the capabilities of this speaker group.  I think I read that if an Amp is paired with an Arc (or other soundbar) that the subwoofer and inputs get disabled. :-\

5
Airgetlam
5 months ago
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LardybarstowAvid Contributor III
posted in Home theater

TV link to Sonos Beam never works

Like many I am now unable to listen to my TV over Sonos ...it's has gradually over the past few months got worse and worse since going over to the new app...it started with stuttering sound to complete blanks ...now the app will not even recognise my TV...this is since this new Success box that keeps popping up every time it decides to play anything...with my recent expansion of purchases a sub and two ports I thought with the addition of a second beam I would be set up .....but no new HDMI cables switching on off the linking, the booting unplug this change that...so I am sat here with 2k worth of sub beam left and right which can't play anything from my TV so apart from Spotify it's pretty redundant...absolutely fuming like others check my TV firmware etc I'm sure il get we are working on it...but I expected a lot more at this price not happy at all with my purchases or choice of equipment in future I will go elsewhere but it's a bloody expensive mistake ...

14
Ken_Griffiths
3 years ago
J
JohnthedrummerContributor I
asked in Home theater

Sonos Ray questions

Help needed with my Sonos Ray, and apologies for the long post….Here’s what I have in terms of Tv/connected devices: the main bugbear is to be able to control the Ray’s volume with a TV remote, which seems impossible at the moment.I have a JVC Smart TV, model LT43CA790c. Connected to the HDMI 2(ARC) is a Tv Firestick, connected to HDMI 1 is a Virgin (Tivo) box, and the ray is connected via the supplied Optical cable.In terms of set up, I have the TV’s audio output set to external audio , with the TV speakers off. The supplied JVC TV remote seems not to be an Infrared type as it won’t pair with the Ray, nor control the sound. Can someone recommend a universal remote that will work? Questions:1.do I have the devices connected to the best inputs? Ignoring the Ray for a moment, there is a distinct drop in volume when using the Virgin box when compared to the Firestick (which is connected to the HDMI(ARC) input.2 When I use the Ray, I’m finding I need to have the volume up near the 50/60 ma

7
Ken_Griffiths
3 months ago
G
ganttaContributor I
asked in Home theater

Arc Surround Unreliability

Arc + Sub + 2 One SurroundsLove the sound, love the system (when it is paired and working as expected).Beyond frustrated with the unreliability with the system to remember the pairing settings after a power outage. I’ve had this system for a little over a year since the Arc hit the market, and have repeatedly run into issues of having to remove and reinstall/pair the surrounds and the sub when a power outage or something occurs that causes a reboot of the router. I don’t have any issues with any other of the 20+ wireless devices on my network when an outage occurs, only problems with the Arc surround system remembering the rear surround and the sub.Each time this issue occurs, my first step from the app is to go through Support > Find Missing Products. The app successfully identifies the two One speakers and the Sub as missing from the system, however walking through the device and router restarts has never been successful and continuously ends with a message saying the devices were

4
buzz
2 years ago
M
Mjg22Contributor I
asked in Home theater

samsung TV and sonos amp surround sound

I have surround sound (not Sonos) wired into my amp. My tv Samsung QLED is connected via HDMI ARC port to Amp. Sound is working fine w tv along both remote controls for volume (Comcast TV/Samsung remote). My question is, why can’t I toggle the sound from my surround sound to my TV output?? When I changed it on my tv, it goes back to surround sound after a few seconds. Sometimes we don’t want surround sound on.. any help would he appreciated

2
M
1 year ago
I
iceliasContributor I
posted in Home theater

Sonic Beam - Setup

Good evening, today I received my first Sonos product. I opted for the BEAM to replace my broken Samsung Sound bar.I’m having an issue setting up the device. My goal is to connect it to my Samsung UE55KS9000T TV. My old Samsung Sound bar connected through Bluetooth, I presume I can do the same with the BEAM.I unboxed the BEAM and was surprise that it didn’t come with a remote control :). I connected it to the mains with an ethernet cable to my BT Smart Hub 2 router. I then installed the Sonos 2 App on my iPhone and created a Sonos Account. It found my BEAM (with the correct serial number). It then ask me to press the button on the BEAM, then the set-up process began. After 30secs is fails with a message ‘The connection to your Beam was lost. Make sure Beam is powered on” The BEAM is powered and this message happens everytime. I’ve even installed the App on my iPAD just in case my iPhone was dropping wifi signal, I get the same message.I’ve also connected the HDMI cable from the BEAM to

3
I
3 years ago
L
LmhostContributor II
asked in Home theater

surround

When I watch a movie on the TV I hear a lot of sound from the beam sound bar but the sound from my surround speakers (sonos one) is very weakI send a dts 5.1 signal from my tv to the beamCan we adjust the volume of the speakers independently?Thanks

3
L
1 year ago
T
TMcKenzie5Contributor I
asked in Home theater

Sonos One SL Surround dropping connection

Hi guys,Hoping one of you can help me with an issue I have just ran into.. I currently have a Sonos Arc and two Sonos One SL’s for surround sound. All was working perfectly until one of the SL’s was accidentally unplugged and now my Sonos App can’t find either SL. I have tried everything from switching off and on (as Sonos troubleshoot says) to factory reset of them both. The factory reset works and I am able to add them back to my products, however, as soon as I attempt to set them up as a surround system, they drop connection again and won’t reconnect.I have gone through the above about 8 times now which is incredibly infruriating so any help would br extremely appreciated!

2
T
2 years ago
J
johnnyd777Contributor I
asked in Home theater

Lost Sub connection when upgrading app to Version 13.4

Hi everyone!  First time having trouble with my system.  I have 2 play One’s a play 3, a sound bar, sub, boost and Ikea speaker.  Everything works EXCEPT my sub.  It happened right after the update.  I cannot even add the sub connected directly into the router.  The app finds my sub and tries to add it but fails.   Any thoughts? 

2
buzz
2 years ago
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