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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 29,114 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5720 Topics
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PixelsContributor I
asked in Home theater
Arc + era + era will not mute and unmute together when using apple TV remote

Hello - I have the Arc plugged into the ERC hdmi port. The Arc works great by itself with my Apple TV remote with turning volume up and down and muting. I also added two eras to the living room group with the Arc. when I volume up/down and mute/unmute - it only controls the Arc that is plugged in direct to the TV. It doesn’t control the other Era speakers that are in the same living room group. How can I get all of the speakers to volume up/down , mute/unmute together when using my TV remote?

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4 months ago
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prawlings1Contributor I
asked in Home theater
Voice Sync between LC OLED77C3PUA.AUS and Sonos Acr

I’m having problems getting voice (audio) synchronized with people’s lips in the video. I have a Sonos Arc connected to the HDMI port on an LG OLED77C3PUA.AUS TV.The TV has a Voice Sync option which seems to help sometimes, but I seem to have to use different settings for each TV show or video. I also tried the audio bypass which disables the voice sync and that sometimes helps, but not always. The build in speaker doesn’t have this problem.I haven’t tried the TV Dialog Sync in the Sonos App yet. Maybe that will help.Between the TV and ARC there are an overwhelming number of settings. I hope that software updated in the future will take care of this problem automatically. I see no reason that the user should have to make adjustments to compensate for the delay caused by HDMI. The hardware should take care of this automatically.

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4 months ago
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SWoergaardContributor I
asked in Home theater
New App shows wrong TV connect

After APP Update, the TV shows SPDIF connections in the APP, eventough i still is connectet via e-HDMI (The only chance i APP) upgrade. I cant reconnect the ARC in the APP but it still works. Last picture is the errormessage.  

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4 months ago
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AndrewnoobAvid Contributor I
asked in Home theater
Setting TV Autoplay default volume on Sonos Amp

I’ve changed my living room from an Arc, Sub and surrounds to an Amp, third party front speakers and Sonos surrounds. I’m really happy with the sound and it’s honestly transformational for listening to music. The front speakers have enough bass for movies rid etc. My only quibble is that if I’ve been listening to some music with a higher dynamic range on the Amp, and then switch the TV on, the volume is too loud. With the line in you can set up the Amp to autoplay with a default volume but you cannot seem to set this for TV via HDMI eARC. Is there a way to do this?

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4 months ago
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GMOContributor I
asked in Home theater
i have issues installing Ray bar

I cannot add my Ray bar to my account. Product is found, It connects to the app and to WiFi. Green/white light. Push button in the back. So far all good. But in the last step it fails to be added to my account. Any tips?

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4 months ago
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RPNEilContributor I
asked in Home theater
Play5 cutting out with TV audio/group with Beam

In my living room I have a stereo pair of Play:5 v16.2 and a TV that’s connected to a Beam v16.2. When we watch a movie we want to use the better sound of the Play:5 pair but when we group them to the Beam they cut out frequently. This does not happen when we listen to music with the Play:5 pair, only when we try to run TV audio to them.Is there a way we can get a better performance?

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4 months ago
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ExocetAvid Contributor I
asked in Home theater
Sonos Beam won't connect to anything

As if the app update disaster was not enough, the Sonos Beam I have been using since 2020 has just bricked.  I spent six hours today trying to get it to work.  Phone support is 70 minutes of wait time, so I got in a queue for Sonos support chat in the UK (I live in Canada where there are “no representatives available”).  Finally got someone, we spent over two hours trying the whole song & dance including sequential re-boot ( I have 11 Sonos products).   Nothing worked.  His closing suggestion was to call voice support…..Anyone experiencing this?  Oh, and btw - for those last four years, the Sonos Beam worked with an non ARC HDMI connection from the 24” TV in my kitchen….now if I managed to get the Beam to connect to my network, if I connect the TV it’s kicked out.  None of this makes sense.  How can a device that never had an optical in, require an optical connection if your don’t have ARC? This is not my first hardware nightmare with Sonos but this is by far the worst.  I can’t be

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4 months ago
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MorepwrContributor I
asked in Home theater
Sonos Arc soundbar app

Having trouble connecting the Sonos app to an Asus xp4 mesh router. Arc soundbar connects to wifi, but the app will say Arc is connected, and then the Arc soundbar does not show on app. Tried iphone and 3 different ipads. Rebooted router many times. Restarted speaker as new many times. Hardwired soundbar to router. Speaker will play through tv, but cannot be controlled without the app. Called Sonos and they said the router (might) not be supported. Anyone else having this problem?

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4 months ago
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endless_chromecast_problemsContributor I
asked in Home theater
Surround sound issues with Chromecast with Google TV 4K

I have a Chromecast with Google TV (4K) that works as a streaming device when using the internal TV speakers. For our preferred audio, we have a full SONOS surround sound system (SONOS Arc soundbar, Sub Gen 3 subwoofer, 2x Era 100 rear speakers) that works perfectly with any regular streaming of music etc. from phones. However, it will often not work at all with the Chromecast. Despite all speakers being installed and paired properly, the Chromecast will instead often use the TV's internal speakers. There are times that yes, the whole system works as desired. Other times it won't work, and I will then unplug the Chromecast, leave it 30 seconds, then plug it back in and the problem has gone away temporarily (sometimes having to repeat a couple of times). This is a VERY frustrating problem to be facing in 2024, especially when needing to try to unplug from a slim wall-mounted TV and plug back in. I do believe that this is a Chromecast problem rather than a SONOS problem: there are enough

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4 months ago
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daveskissarmyContributor II
asked in Home theater
beam volume

Bean volume connected to TV going on and off

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4 months ago
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Angel24Avid Contributor I
asked in Home theater
Trueplay does not work in ARC with ipad air 4 in the new app. Sonos USB C microphone to make Trueplay on any device.

What is the reason that I can't do Trueplay to my ARC with this new app now? It's the only Sonos speaker that I can't calibrate with my iPad Air 4. When are you going to fix this situation?Sonos ARC+Sub G3+One SL.I had already mentioned in another post that it would be better for Sonos to sell a specialized microphone to do Trueplay from any cell phone using the USB C port, thus saving the problem of calibrating each microphone that Apple uses on its devices.

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4 months ago
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geoffreyconleyContributor I
asked in Home theater
Sonos registration database incorrect about Amp registration history

I am having an interesting challenge with sonos customer support, and wanted to open a community discussion in case I’m not the only one. My customer support rep was very helpful at diagnosing the problem, but when we got to the warranty status portion of our discussion I was accused of having registered the device under my own name in 2021—which is absolutely not the case. I also don’t have a very common name, so I can’t imagine that this is some wild coincidence. I’m hoping someone has thoughts about how to best move forward.Today, I purchased a Sonos Amp open box from Best Buy. I have two One SLs that I like quite a lot (purchased this week!), but I wanted to connect my turntable and existing speakers to the system. So I purchased the Amp. However, when I went to setup it became clear that the Amp had a fault of some kind. I contacted customer support, had a positive conversation through the diagnostic portion of the chat, but then was shocked when the customer support representativ

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4 months ago
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PattonshamContributor I
asked in Home theater
sub gen 3 settimgs on new app

Has anyone else had the problem of not having settings for there gen 3 sub on the new app? Its showing up on system that its part of the setup and theres faint bass coming from it but for the life of me cant find settings to adjust it,i see people having trouble with 3rd party sub settings but this is a sonos sub so what the hell have they done with this new app?for such good products there software is actuali ridiculous.

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4 months ago
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nthebrkContributor I
asked in Home theater
sonos arc and sub

Just got back from vacation and the app has changed. When the TV is on, it says TV AudioHDMI.  No problems until I use ear buds. I change by going to sound settings. The problem is when I change back to ARC. The app shows My Music empty que and then I get no sound. H.ow do you switch my music to tv audio on the app. In a nutshell how do you change tv audio from my music. 

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4 months ago
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doctorpartidaContributor I
asked in Home theater
PROBLEMAS CON VAMBIO DE SALA DE SUB 3

TENGO PROBLEMAS AL TRATAR DE CAMBIAR DE SALA MI SUB GEN 3, HAGO TODOS LOS PASO CORRECTAMENTE Y AL FINALIZAR , LA APP SE CIERRA Y NO SE HACE EL CAMBIO. CABE SEÑALAR QUE YA HE HECHO ESTE CAMBIO MUCHAS VECES SIN PROBLEMA PERO QUIZA FUE CON LA VERSION DE LA APP ANTERIOR.  YA RESTABLECI LA APP, LA ELIMINE Y LA REINSTALE Y APAGUE Y ENCENDI MI CEL Y SIGUE SIN FUNCIONAR . Moderator Edit: Google Translate- I HAVE PROBLEMS WHEN TRYING TO CHANGE MY SUB GEN 3 ROOM, I DO ALL THE STEPS CORRECTLY AND AT THE END, THE APP CLOSES AND THE CHANGE IS NOT MADE. IT SHOULD BE NOTED THAT I HAVE ALREADY MADE THIS CHANGE MANY TIMES WITHOUT PROBLEM BUT MAYBE IT WAS WITH THE PREVIOUS APP VERSION.  I ALREADY RESTORED THE APP, DELETED IT AND REINSTALLED IT AND TURNED MY CELL OFF AND ON AND IT STILL NOT WORKING.

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4 months ago
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JakebomContributor I
asked in Home theater
Sonos ARC for large great room

I am looking to buy a Sonos Arc for my large great room. It’s 18.4’ x 19’ with the open dining room behind (11’ x 19’) and open kitchen to right side (29.4’ x 18’). All together the space is very large but the couch is in the great room space. I plan to have rear Origin Acoustics (D81) in ceiling for rear surround. I also plan to buy the Sonos subwoofer. Thoughts on this setup?  

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4 months ago
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Dsbubba22Contributor I
asked in Home theater
Samsung Tv, sonos arc, android phone and google cast

If i link my sonos arc to a new samsung tv and then use google cast from my android to the tv...will the sound come out through the arc.

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4 months ago
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Alain_LachanceContributor I
asked in Home theater
probleme de mise à jour

J’essai d’ajouter un SUB a mon système et ça me demande de faire une mise a jour  et ça me donne cet erreur.  Quoi faire? Moderator Note - Translation by Google: I'm trying to add a SUB to my system and it asks me to do an update and it gives me this error. What to do?

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4 months ago
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WimvdnoordtContributor I
asked in Home theater
volume achterspeakers

Ik heb een sonos wifi hifi set; arc gen 3, subwoofer en 2  100 achterspeakers.Hoe krijg ik het geluid van de achterspeakers wat harder qua volume???!!! Moderator edit:Google Translate- I have a Sonos WiFi hi-fi set; arc gen 3, subwoofer and 2 100 rear speakers.How do I make the sound of the rear speakers a little louder in terms of volume???!!!

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4 months ago
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Jay MeierContributor I
asked in Home theater
SonosNet via my Beam which has a Sub and 2 Ones connected for home theatre

Hi, I’m looking to hardwire my beam in order to utilise the SonosNet solution...will this work if the Beam is part of a home theatre setup?The general page states that a surround sound speaker or sub can’t be used but it wasn’t clear whether that also included the beam.thanks,Jason 

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4 months ago
CronoCX
CronoCXEnthusiast I
asked in Home theater
Asking for a Friend: Beam 2 Audio Sync and Dropouts post App and Firmware Updates

Hey everyone!I’m helping a friend here. Ever since the latest updates, he’s been having two main issues: audio sync and his Beam 2 cutting in and out.He asked me to come over and be a second set of eyes to make sure he wasn't crazy or missed anything when he did his own troubleshooting. We spent a good 6 hours going through everything top to bottom. From WiFi, to TVs, to HDMI Cables, the only thing we did not try was an Optical Cable because we didn’t have one handy. We also did not do a complete “burn it down” and rebuild. He’d already done it 3 times already and I didn’t want a chance of his system ending up in the infamous “Sign In as Owner” error. Here’s the specs for his current system:TV: Samsung Model: UN75TU700DF Firmware: 2501 (up to date) Audio Settings eARC Mode: Auto (we tried Pass-Through, had no effect, was actually more glitchy. Also tried it on the Sonos App’s end, also no luck) Digital Output: Auto Digital Output Delay: 0 (we tried, had no effect) Dolby Atmos

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CronoCX
4 months ago
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nickfarleyContributor I
asked in Home theater
Surround Sound w/ Turntable

If there is already a solution, please let me know. What I would like to accomplish is this:In my living room, I have a Sonos surround sound system for watching TV and movies, as well as a turntable for when I want to sit down and enjoy some music. The frustrating part is that means I have two redundant systems in my living room, that don’t benefit from each other. For Movies and TV I have a Sonos Beam 2, Mini Sub, and two Sonos Ones as surround. Then, to each side of the Mantle I have the Beam sitting on, I have two Sonos Fives so I can plug in my turntable and enjoy vinyl. Here’s where the frustration comes in, If I want to add the Sub to the Fives, I have to go into the app and disconnect and reconnect the sub, then do that again the next time I want to turn on the TV. It seems logical to me, that Sonos would allow me to add the Sonos Fives as L+R channels, allowing the Beam 2 to focus solely on the center channel dialog, and Atmos signals. This should allow for a greater stereo spe

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4 months ago
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Abgar86Contributor I
asked in Home theater
es compatible sonos arc sl con aonoa sub gen 3?

Hola a todos, acabo de comprar un sub gen 3 para enlazarlo con mi Sonos arc so y mi la talla de 77 Sony. Lamentablemente, no puedo hacerlo. hice la configuración normal (incluso reiniciando ambos equipos, reiniciando módem, con la misma red, borrando y actualizando la app de Sonos) y se detecta tanto la barra como el sub. Pero, al momento de administrar la barra y agregarle el sub lo hace pero en el menú de la habitación, me aparece de manera momentánea la opción de configuración del sub y luego lo borra. En el mejor de los casos, la detecta comienzo con el true play de sub + arc y luego la app no me deja continuar. me gustaría sabe, si en realidad ambos equipos son compatibles. Incluso hice la prueba con un beam gen 2 + one sl Y funcionó de maravilla. Pero no la compré para esa configuración ni para esa habitación.Espero me puedan ayudar  Moderator edit:Google Translate- Hello everyone,I just bought a sub gen 3 to pair with my Sonos arc so and my size 77 Sony. Unfortunately, I can't d

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4 months ago
nipponappi
nipponappiContributor I
posted in Home theater
no eARC? PureLink CSC200 is the solution for me!

Hi all,just to let you know if can help, I’m testing the PureLink CSC200 adaptor to have Dolby Atmos on my Sonos Beam2 connected to an old Samsung TV that has only an ARC HDMI port and, using as input a Fire TV 4K, trough the adaptor I can reproduce correctly Dolby Atmos on Netflix and Disney+ at a third of the price of the HD Fury ARCANA. Really fantastic!!! 😁

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nipponappi
4 months ago
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Nico57bxlContributor I
asked in Home theater
Problem finding wifi

Hello, I have recently acquired a Sub Mini for my room, wich is already including a Beam and 2 One SLBut when I try to add the Sub on the application, it’s impossible to find the wifi to connect. Every other step is working except this one. I have the possibility to put the wifi name myself, but didn’t work either.I think that I can manage myself with tech, and I truly don’t understand what’s the problem.The wifi is working fine, I tried to put the sub just next to the router, I made sure to have the 2.4 GHz ok.Never had this before, and I quite don’t know what to do. I tried the support, but after one hour waiting for my turn, the support went off… I have heard that the new app is having issues, and I don’t know if maybe this is the problem, of if it is coming from the sub itself ?Thank you for any help.

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4 months ago
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