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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,708 Topics
  • 29,035 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5708 Topics
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ntobey15Contributor I
asked in Home theater
Connecting amp (and third-party speakers) to sonos 5

Can anyone help me set up sound in my library. Goal set up is sonos 5 as center and then amp to power third party speakers as left and right. The sonos 5 and amp were purchased at the same time in 2019.Especially on the new app, I am having trouble arranging these things. Somehow they keep ending up as separate rooms. Should I return both to factory reset and start from scratch. I previously had these products in different rooms but never tried to link the amp (and third party speakers) with any other sonos product. Thanks for any help

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1 month ago
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Rob_69Contributor I
posted in Home theater
the new app

Struggling with the new app since it was first available .   As a SONOS user for many years with several SONOS products ,  this app does not reflect in any way the great system I’ve enjoyed for so many years .  The app is awful .   The room controls and volume settings simply don’t work .  I am unable to get sound from the TV to my surround sound ( playbar plus sub plus two play 1’s) .  The apply button on the volumes is a bewildering feature does anybody know what it actually does  ?  On my system it stops the sound completely :-(  SONOS favorites list gone .  I’ve given up trying and now just use the TV speakers .  And yes,  I’ve unplugged everything a million times and reset a million times etc .   Please ,  please give me back the old app .  

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R
3 months ago
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Ger-KilenveienContributor I
asked in Home theater
Connection between Beam and LG tv

I have had a Sonos system for several years and it has worked without problems. However, more recently I experience frequent short time loss of the tv sound. It will usually come back automatically after 5-10 secs but sometimes I need to use the tv volume control. Any suggestions to solve this? My Sonos Beam is coupled to my LG tv (LG47LA740V) through a HDMI Arc cable.

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G
2 months ago
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HennefHomeContributor I
posted in Home theater
knallgeräusch knistern playbar

Ich habe eine playbar an einem LG TV. Bei manchen Filmen, aus Netflix etc. habe ich bei manchen Szenen ein starkes rauschen und knistern. Das ist so störend, dass wir den Film ausmachen. Das ist nur beim streamen und nur bei manchen Filmen. Was kann man tun?

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Pools-3015
1 month ago
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Seth PajakContributor I
asked in Home theater
cannot connect since app update

I have two phones connected to my Sonos system. The phone that I updated cannot connect to any of my Sonos devices, the phone I did not update works perfectly. How do I get the phone I updated to connect with my Sonos devices?

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S
5 months ago
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David ABContributor I
asked in Home theater
Spain SONOS support off

The Sonos technical service in Spain is out of service. I have tried to contact them via the phone number listed on the website and it appears to be out of service and there is no email address to which I can direct the problem I have with my Sonos ARC EU: Good morning,The power cable connector that connects to my SONOS ARC EU soundbar, acquired on 03/01/2023, once connected to the bar (process that is not easy because since I acquired it it no longer fit correctly) this comes off very easily if the bar is subjected to any movement, with the consequent discomfort.The cable, the connectors and the reception point of the power cable located in the bar are in the same state as when the product was received, presenting this problem from the beginning, although there has come a time when this discomfort has become tedious, because at the slightest movement that the cable suffers, for example when they turn on its TV axis and bar on its base, the cable is released and the power is lost.I'm w

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Ken_Griffiths
8 days ago
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Jeroen3Contributor I
asked in Home theater
Audio cutouts when playing from bluray TrueHD

So I have an Arc for a few weeks now, but I have these audio cutouts when playing from 4k bluray, it happens when there is “a lot” of noise, bandwidth wise, like glass breaking.Sample: I’ve already replaced my hdmi cables, and have been with support of sonos diagnosing this. Their suggestion was a corrupted DTS in the movies audio tracks, which I question because it's on all 4 john wicks.Based on my obvservations:only happening in 7.1 TrueHD, downgrade to 5.1 over spdif out of bd player is fine (sync broken though) only happening with lossless tracks, spanish 5.1 lossy is fine. only happening at high bandwidth moments (player reports audio bitrate peaking 7 Mbps)I suspect it's hitting some DSP limits in the arc that probably cannot be fixen given topic below is 2 years old.Relevant gear: Panasonic UB824, Philips 55OLED708 (multichannel bypass), Arc+sub+two Fives all ethernet wired. My question: how can I avoid this from happening, without falling back to pcm stereo audio? I found one t

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J
8 days ago
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SR23Contributor I
asked in Home theater
sonos amp - unable to add

Sonos amp is in system but coming up not registered? Tried resetting and reconnecting but won’t register to be able to be used

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4 months ago
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Countryman69Contributor I
asked in Home theater
Beam not unmuting after factory reset

After being told to do a factory reset by Sonos support, I am left with two problems.  Firstly, prior to reset if the Beam was muted (green light) and I adjusted the volume on my Humax remote, it would automatically unmute. Now it does not.Secondly ….what would I lose if I downgraded the Beam to S1? TIA

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C
1 day ago
Kevin81
Kevin81Contributor II
posted in Home theater
sub mini

Has anyone yet managed to get there Sonos sub mini to either connect or assign to the system after todays update I’ve reset mine yet again got it registered not like last time however I’m still not able to assign it to my pair off speakers still says it’s make sure it’s  connected to Newark or powered on why hasn’t this been fixed?????? been two weeks now & Sonos is taking the p🤬ss 

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Kevin81
4 months ago
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guestkjContributor I
asked in Home theater
Playbar will not factory reset

Cannot get the playbar to factory reset… have tried holding down the play/pause + volume-up buttons when applying power, and light only flashes white (does not turn orange or green).

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G
1 month ago
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Amanley21Contributor I
posted in Home theater
RECENT UPDATE - UNABLE TO PLAY TV

So, at this point we're all more than aware of what an elementary update Sonos recently released, but one thing I haven't seen or heard mentioned is; are they going to bring back the TV function?!? I am having to go into my office and use the app on the Windows to switch from music to TV and beyond annoying at this point.... everything about this release was questionable and if they don't correct these issues, they're going to lose a lot of customers! Over it!

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A
4 months ago
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RockinMdDSContributor I
asked in Home theater
individual speaker volume adjustment on ios

Is there a way to adjust individual speaker volume in a group speaker setting?

1
Bumper
4 months ago
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DaveellerContributor I
asked in Home theater
sonos arc loosing wifi connection

I have deleted and reinstalled my arc and sub, reset the router and after a little while my arc looses connection to my WiFi so no Sonos or  Alexa will work.

1
Airgetlam
3 months ago
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Jaa32Contributor I
asked in Home theater
sonos beam gen 2 not working

My beam gen 2 is less than a year old and apart from initial connection issues at the start it has been working fine since. However I unplugged the beam to change the TV wall mount and since then it's not working at all. There are times it just starts working itself if left connected but then cuts out randomly or the remote stops working. I have tried disconnecting/reconnecting a number of times. Turning settings off and on again. Running the set up through the Sono app. None has worked. Running the set up on the app now says it can't locate the arc connection. It's 100% in the right hdmi port. I'm at loss of what to do next other than get rid of the bloody thing and buy a different one. My TV is LG C2, I'm using the hdmi cable provided with the beam. Any help will be massively appreciated please.

1
UKMedia
7 hours ago
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JonnyWalters123Contributor I
asked in Home theater
Surround Sound

I own a Samsung TV and stream through my Apple TV. I have connected a Ray to the TV via the optical cord. I have then connected two Sonos ones to the ray within the Sonos app. Audio is playing through the ray, but not the ones. I have ungrouped and regrouped them but it doesn’t help. Any suggestions would be appreciated.

1
UKMedia
6 hours ago
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Jay MeierContributor I
asked in Home theater
SonosNet via my Beam which has a Sub and 2 Ones connected for home theatre

Hi, I’m looking to hardwire my beam in order to utilise the SonosNet solution...will this work if the Beam is part of a home theatre setup?The general page states that a surround sound speaker or sub can’t be used but it wasn’t clear whether that also included the beam.thanks,Jason 

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J
4 months ago
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Abgar86Contributor I
asked in Home theater
es compatible sonos arc sl con aonoa sub gen 3?

Hola a todos, acabo de comprar un sub gen 3 para enlazarlo con mi Sonos arc so y mi la talla de 77 Sony. Lamentablemente, no puedo hacerlo. hice la configuración normal (incluso reiniciando ambos equipos, reiniciando módem, con la misma red, borrando y actualizando la app de Sonos) y se detecta tanto la barra como el sub. Pero, al momento de administrar la barra y agregarle el sub lo hace pero en el menú de la habitación, me aparece de manera momentánea la opción de configuración del sub y luego lo borra. En el mejor de los casos, la detecta comienzo con el true play de sub + arc y luego la app no me deja continuar. me gustaría sabe, si en realidad ambos equipos son compatibles. Incluso hice la prueba con un beam gen 2 + one sl Y funcionó de maravilla. Pero no la compré para esa configuración ni para esa habitación.Espero me puedan ayudar  Moderator edit:Google Translate- Hello everyone,I just bought a sub gen 3 to pair with my Sonos arc so and my size 77 Sony. Unfortunately, I can't d

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A
4 months ago
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jawp500Contributor I
posted in Home theater
linking move2 to other sonos speaker via the “new app”

LG smart Tv set the audio output to Sonos Move2from the Sonos app select 2 x play 1 I would usually select the above when watching You Tubeive updated to the new Sonos app and now adding other speakers doesn’t work (please try later) message-have reset all speakers / rebooted router / reinstalled Sonos app / hardwired speakers (rj45) /  still not functioning - will only link to the Move2 

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J
4 months ago
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Yotaman87Contributor I
asked in Home theater
connecting arc to my TV and TV remote

as of yesterday I was able to consistently use my television remote, which is an LG TV to use volume control for television and from music whenever it was being used then out of nowhere it stopped working not reconnect will not reset up to the television, but yet it is working with the television and I cannot get the remote control to connect it. All am I doing something wrong in the set up process or is there a fault that I’m not aware of 

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Y
3 months ago
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Feffer50Contributor II
asked in Home theater
Connectivity options for sonos era to Sonos arc

Hi Can anyone help me with setting up Era 300 to Sonos Arc. I have been trying to set up the surrounds speakers. But errors are remebered. What am I doing wrong. Please help

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F
3 months ago
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David LundgrenContributor I
posted in Home theater
arc sub 3

Wow once you connect the sub 3 the arc comes alive this is worth the wait and investment over time next are a pair of 300s to complete the setup 🙏❤️👍

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Stanley_4
7 months ago
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FabdavContributor I
asked in Home theater
connect as Owner

Hellohow can I change the settings on my system to be connected as a owner ? (Asked by the app since I apparently made a mistake on an approval popup..)Tanks for your help !Fabrice 

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F
4 months ago
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DdomeContributor I
asked in Home theater
era 300 surround

Hello i use a sub arc and two one working fine but want to uogradei buy two era 300 and now I did nt ear in the era , when I test surround I ear the arc and one era et second lowthabks 

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D
4 months ago
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SumeetnaikContributor I
asked in Home theater
retuning

I’m unable to complete retuning on arc. The app is giving error message after calibration phase is over. Also I’m unable to use Alexa though the speakers are registered on Alexa app

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S
4 months ago
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