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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,982 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5691 Topics
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Donsy bearContributor I
posted in Home theater
Nightmare setup and sound dropout with Sonos arc surround sound

We have spent hours setting up and troubleshooting newly acquired arc, 2 x play 1sl and sub.   The sound is constantly skipping jumping etc. Have tried new hdmi cables to no avail.  Today the back speakers have stopped working, again looking at lots of articles but not any real solutions.  Question - why is this so complicated Sonos you really need so make this easier as the user experience is dire.  I a, at the point where I think this needds to go back as I am past caring with trying to resolve.  I have spent a fortune and am listening to my tv through these tv speakers which is insane. Please someone can you help

3
D
3 years ago
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MoleculaContributor I
posted in Home theater
Sonos Arc

Alguien me puede decir si la barra de sonidos arc funcionará con la banda de wiffi 5G, o quedará obsoleta cuando llegue a los hogares 

1
Rowena B.
3 years ago
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pmc88kie
posted in Home theater
Help with Sonos one disconnecting

Hi. I’m new to the community and need a little help. ive got a one and one xl as a stereo pair. (Plan on adding a beam Black Friday if I can get this issue sorted) it’s getting to be a regular weekly occurance now where one of my speakers is dropping out (most common is the one xl but Alexa still works but only plays audio through the one). in system my set up it shows as ?+L. to get it back connected I have to fully reset both speakers and fully reinstall the full system and re add all of my service which is becoming massively annoying now!  ive locked my WiFi channel. Tried 1, 6, now on 11 but seems to be making no difference at all. use sky hub router which I know uses the skyq box as a booster which could be an issue I’ve not found a resolution for  both speakers are approx 12 feet from my router and 6 feet apart. and both connected wirelessly. ive submitter a diagnostics report tonight  1912550822hopefully ive covered everything and thanks I advance 

4
P
3 years ago
johnshansen
johnshansenAvid Contributor III
posted in Home theater
Cant change name of Sonos device

I want to change name of a Beam speaker from “9 Beam” to “2 Beam TV” - I can change it but it changes back after some time (have been like that for 6+ months...)

2
J
3 years ago
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NadeemtContributor I
posted in Home theater
Sonos setup

Hi… We have 6 Sonos Sl ...3 in the living room and 3 in the basement….They are alle set up to our wifi routerin the livingroom..But the sound keeps on dropping out in the basement…?I have bought a TP Link RE 450 extender to place in the basement..My question are :Is Sonos linked to my main router (it seems that way).?How can I connect my 3 Sonos in the Basement to the 450 extender..? and still playing the same musicas in the livingroom where the 3 other Sonos are connected to the main wifi router Kind RegardsNadeem

5
buzz
3 years ago
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ScottosanContributor I
posted in Home theater
Sonos App Has Trouble Locating Beam Every Morning

I have a new Sonos Beam.  I’m using Wifi with as Asus RT-AC88U Router.  On the router I have mapped an IP to the Sonos MAC so I always get the same IP.(this issue happened before I did this as well).  I’m generally using Tidal to play music. In the routers diagram webpage it shows the beam is connected with 5 bars tx54/rx24, the devices are about 5 feet from each other.Using Airplay via my iPad/iPhone seems to work consistently.(my understanding this is direct and bypasses my router) If the Beam has not been used for a few hours and I open up the Sonos app it will never detect the system.  One of the following scenarios happens. #1. Ping the device successfully from router system tools pageIf I ping the device and it responds successfully it seems to maybe wake it up? If I force kill the app on my iOS device it will usually show Sonos connected after 1-2 minutes. #2. Ping doesn’t respondif impress play on the beam it will start playing music from tidal immediately, if I wait 1-2 minute

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Ken_Griffiths
3 years ago
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Rudolph_80Contributor I
asked in Home theater
Humming noise from Sonos One

Hello,I have the same problem described in the two links below. A surround system with one Beam and two One SL. When no sound is coming to any of the two One SL (either because of no source or low volume) I can hear a humming noise.Any idea what the solution could be?Thanks,Rudolf https://en.community.sonos.com/troubleshooting-228999/sonos-one-humming-6818353 https://en.community.sonos.com/troubleshooting-228999/sonos-one-speakers-humming-noise-6847593

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Annazel S
3 years ago
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Tina and LeeContributor I
posted in Home theater
One SL drops audio but only when it's part of a surround setup

I have a playbase with a Sonos One and a One SL as surrounds. The Playbase is connected directly to my router.If I am playing audio from Spotify, Sonos radio or my own music library the One SL keeps cutting out sound intermittently. I have swapped the SL with another Sonos One from elsewhere in the house and have found that its only the SL that has the problem.I have removed it from the surround setup as a standalone and the audio is fine however when I put the surround back together the issue comes back.I have been through the motions. Wifi channel. Sonos Channel etc. I have also tried to connect it to the router by cable and the problem still exists which rules out a WiFi issue I think.I have hit a wall guys. Anyone have any suggestions?

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Simon B
3 years ago
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Rank1n77Contributor I
posted in Home theater
Optical Switch Problems

Good Morning Im looking for some advice I recently bought a optical switch for my Sonos Beam so I could hardwire my devices straight to beam as was getting really bad lip sync problems on my Sky Q. The switch has worked for Lip Sync issues & everything is in sync now, though I am getting really bad electrical interference when viewing now. Examples when lighting gas hobs on cooker, boiler kicking in, light switches turning on. Is cutting the sound out though it is only for a small amount of time becoming really frustrating.  I have tried bypassing the switch & the electrical interference stops. Has anyone got any ideas how to stop interference if using switch or how to sort lip sync issue out so I don’t need to use switch.  My set upSonos Beam connected to router via Ether.Lg Tv Sky QPS4Nintendo Switch 

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R
3 years ago
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Ford02Contributor I
asked in Home theater
Sonos App.

I have Beam and 2 ONE SL's for suround speakers. Have trouble with the sonos app on my phone "S10". Trying to set up home theater and I can't get pass the pop-up screen that states select the speaker on the screen that it making the chime. For only thing on the screen is the pop-up message.

1
Simon B
3 years ago
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CormboniContributor I
posted in Home theater
Samsung TU8000 and LPCM via Arc

Hello All,I bought a 2020 Samsung TU8000 with eARC. The manual and Samsung support said that it supports multichannel PCM, but upon trying it with both the PS4 and Nintendo Switch, all I get is Stereo 2.0 PCM. I’ve heard there will be an update on Samsung’s end via a couple of forums, but will this be updating all 2020 Samsung TVs? Also, is this definitely something wrong on Samsung’s end or is it, in fact, a Sonos/Samsung compatibility issue?Thanks for your help!

1
Airgetlam
3 years ago
I
ibusevilContributor I
asked in Home theater
Beam LED light won't turn ON anymore. Voice assistants not working either

This Sonos Beam was working perfectly fine until a couple of days ago. I’ve moved to a new home / new Wifi, so I reset all the speakers and started fresh. After the updates, all speakers seem to be OK, but the Beam has lost its staus LED light. Nothing happens if I toggle the “Status light” setting on and off in the S2 app. I have tried powering it on and off, and nothing. I have tried resetting it again, but it’s hard to follow the procedure, because when trying to follow the steps I don’t get any lights at all on the LED. The speaker seems to work OK otherwise, except that I’ve also found out that neither voice assistant (Alexa/Google) works anymore. I used Google Assistant on this same device before, so I wonder if this is related. Touch controls seem to work, and I get sound feedback when I touch them. If I touch on the “mic” button after setting up Google Assistant, I hear the voice saying “the mic is off” and “the mic’s back on”, but the speaker doesn’t respond to any commands or

8
I
3 years ago
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michelsamoContributor I
posted in Home theater
True play problem with 12.2 (61182310)

Hi everyone, hope all is well,is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room? Thanks,

1
Rowena B.
3 years ago
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ilovejazzmusicContributor I
asked in Home theater
Use one of my speakers on its own, even though it's paired

Hello!I have a Beam and two 3s. They are combined and appear as Living Room. They sound great.Sometimes, though, I might want to stream music through one of the 3s on its own. Can I do that? Can I define it as its own entity and leave it as part of the group?Thanks!Nik

6
J
3 years ago
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MishyB73Contributor I
asked in Home theater
app wont recognise sonos speakers

I have recently moved, set up new 5G connection, tv, phones etc all work. I have Play1, 2xPlay3 and Playbar…. all of these are working, however, the Sonos App won’t show my accounts, settings or speakers, even though they are working and being used as a surround sound for my tv.I have spent about 6 hours trying to figure this out, I’m losing patients and getting increasingly annoyed.

5
C
3 years ago
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VeroBaseContributor I
asked in Home theater
pre-owned Playbase

I purchased a pre-owned Playbase that is associated with the previous owner’s email address and account.  How do I delete the ‘former owner’s info’ and connect with my Sonus account.

2
J
3 years ago
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PswkContributor I
asked in Home theater
Sonos beam only playing sterio 2.0

Hi all can anyone help me? I have purchased a Sonos  beam and am having difficulties getting it to send anything other than a Stereo 2.0 my tv is  Panasonic 3D Plasma TX-P42ST60B. The tv doesn’t seem to give me the audio options I need to resolve the issue. I’ve considered buying a new tv but this seems a drastic and expensive solution. I need some advise. 

1
Ken_Griffiths
3 years ago
M
merakiContributor I
asked in Home theater
Does Sonos beam support channel 13 on 2.4GHz?

Hi team Ever since I changed my 2.4Ghz radio to channel 13 (Yes it is legal in where I live) across all my APs. The Sonos Beam has been unable to associate to to the SSID and de-registered itself from the app…After a factory reset the beam still can’t see the SSID at all during the setup process. As soon as I changed the channel to channel 6. It started working again. My question is - does the Beam support channel 13? If not, Why it doesn’t and is it on the roadmap? Does Sonos radios aware of wireless regulatory domains and will auto geo-comply? Btw channel 13 is a vast more cleaner channel to use. Bonus question - is it normal for the product to deregister itself after offline for a while? This is bad design? Setting it up all over again is not cool.

4
ratty
3 years ago
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TjvghnContributor I
asked in Home theater
Surround isn't working

2004288332 diagnostics number My sub isn't playing bassWhen I set music playback to full I do NOT great music from my treat speakersEverything was working happilyI rebooted the sub and it briefly plays bass when it reconnects then it stopsThe rest speakers were playing surround sound on the movie I was watching fine until it all stopped 

1
T
3 years ago
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Patricio31Contributor I
posted in Home theater
Duda

Buenos días amigos conocedores de sonos. Tengo una SONOS HAY ¿puedo ponerla en modo estereo con una SONOS ONE SL?

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P
3 years ago
A
AbaumleimContributor I
asked in Home theater
Sub.

I have had to reset my playbar and setup the new app version on my phone.  My system will not find the sub no matter what...I have factory reset it, plugged into router, NOTHING works.  I’m so frustrated I want to throw this shit in the street as it doesn’t work 80% of the time...any help????

1
Simon B
3 years ago
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rdwinallContributor I
asked in Home theater
Sonos Arc / Arcana / Apple TV question

I’ve got a question about the audio output from my Sonos Arc.  Currently, I have my Apple TV 4K connected to a HD Fury Arcana, which in turn is connected to my Sonos Arc for audio output and Vizio P75-F1 for video output.  Ever since I hooked up the Arcana back in September, I’ve been able to experience audio outputs from the Apple TV 4K ranging from Dolby Atmos to Dolby Digital 5.1 to Stereo 2.0, as confirmed in the About My System section of the Sonos app.  However, tonight I noticed in the Sonos app that Dolby Digital 5.1 is now listed as Multichannel PCM 5.1 and Stereo 2.0 is listed as Stereo PCM 2.0.  Does anyone know what might’ve changed in my A/V setup? I’m assuming one of these components had a recent software update which lead to these differences. More importantly, can someone clarify for me if Dolby Digital 5.1 and Multichannel PCM 5.1 are the same audio output? Sonos OS: S2 Sonos Arc: version 12.2Apple TV 4K: tvOS 14.2

1
E
3 years ago
C
cpw1976Contributor I
posted in Home theater
Sonos Arc volume levels different across TV and streaming services

Hi,I have recently purchased a Sonos Arc and Sub (Gen 3).  I notice that the volume level is significantly different between services (TV, Netflix, Youtube).  For example:When watching TV, I need to have the volume very high (60% - 70%) to hear it well.  the volume level through on the native TV is much louder than through the Arc.  When I turn on the TV the volume jumps up to a good level for a second then drops to the level that I’m talking about.  It’s like it tried to set at the right level then something happens.When watching Netflix, the volume level still need to be Approx 50% but is louder than the TVWhen watching YouTube, volume is very loud (what I expect) and only need to have it at 10% - 20%.  No need to have it anywhere near half as it fills the room.  This is the kind of performance I’m expecting with the new Arc and comparable to my old Bose soundbar which was consistently loud and high quality across all services.I am connected via eARC from a new, 2020 LG OLED 65inch C

1
Rowena B.
3 years ago
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Rfed0213Contributor I
asked in Home theater
Sonos Arc - Switching back to TV Audio In - a few seconds after playing music from app

When I play audio on the sonos arc through the app, or ask Alexa to play a song, it plays through the arc for a few seconds and then switches back to the TV Audio In status in the app.  My TV is off, so TV sound is not actually coming through the Sonos. Set upI am using Xfinity X1 box, which is connected to an HD Furry Arcana eArc adapter, which then connects to both the TV and the Sonos.  Wondering if this is my issue? Any ideas? 

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Rowena B.
3 years ago
M
MoorhoundContributor I
asked in Home theater
Sonos Move wont play TV sound theough Beam but all other music is fine

Weird issue… just got a Sonos Move… plays fine for all music sources as a group… but the Sonos Move singularly won’t play TV sound but beam and all other (P1 and P3) play fine

1
Rowena B.
3 years ago
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