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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,959 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5690 Topics
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Fredlep4Contributor I
posted in Home theater
ajout arc impossible

Bonjour, je veux ajouter sonos arc sur mon système, mais impossible. J’ai eu beau éteindre ma box, mon téléphone, débrancher l’enceinte et la rallumer en rebranchant la prise et maintenant le bouton d’association. Ça me met à chaque fois que l’enseigne n’a pas pu être ajouté. avez vous une idée ?merci Moderator edit:Google Translate- Good morning, I want to add sonos arc to my system, but impossible. I had to turn off my box, my phone, unplug the speaker and turn it back on by reconnecting the plug and now the association button.It bothers me every time the sign could not be added.do you have an idea ?THANKS

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4 months ago
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snliew18Contributor I
asked in Home theater
sonos arc no sounds after turn on for a while

I bought sonos arc last year and connected with SONY OLED TV thru HDMI eArc cable. Oftenly happened no sounds when turn on TV for a while (DID NOT SWITCH ON). To solve it, I need to turn off and turn on again. Is it common problem for sonos arc?

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4 months ago
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max70Contributor I
asked in Home theater
New version AAC low sound

Hello It is since the last update AAC format have a very low soundI have reset my arc system but not okI have test with plex and vlc. Aac 2.0- he-aac 5.1 very low sound thank you 

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4 months ago
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KimfoofyContributor I
asked in Home theater
Can’t find beam in my system

This new upgrade has not been great.  All my speakers were connected ash’s playing and all of a sudden beam stopped.  I’ve unplugged it twice and app still doesn’t find it.  Suggestions?

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4 months ago
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FFrow300Contributor I
asked in Home theater
Trueplay

Bonjour tout le monde, je viens d’acheter une deuxième era 300 pour pouvoir l’associer à la première en surround avec ma beam gen 2.Mais il m’est impossible de finir le trueplay lors de la première étape (équilibrage du son) du coup je peux pas pleinement en profiter je voulais savoir s’il y avait des solutions ?En sachant que depuis la nouvelle mise à jour j’ai personnellement beaucoup de problèmes avec Trueplay qui a du mal à se lancer mais finit avec du mal par ce finalisé.J’ai également deux era 100 mais que j’utilise pas en surround, j’ai tout de même essayé de les installer en surround avec ma beam gen 2 et la oui le test est concluant donc je viens vers vous pour avoir des solutions.Merci d’avance.  Moderator edit:Google Translate- Hello everyone, I just bought a second era 300 to be able to associate it with the first in surround with my beam gen 2.But it's impossible for me to finish the trueplay during the first step (sound balancing) so I can't take full advantage of it. I w

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4 months ago
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Joost turfsigneurContributor I
asked in Home theater
after app update kpn low volume

I used my playbase for few years icw KPN and Philips tv, after update of mobile app now the volume of KPN is low, but the output of apps of the tv directly are ok (eg when I use chromecast of tv )why is this KPN sound so low volume?

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4 months ago
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Rob57Contributor I
asked in Home theater
installation assistance

Can anybody help instal a SONOS BEAM Gen 2 in the Bridport area of Dorset?

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4 months ago
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Wasim NagiContributor I
asked in Home theater
deleting subs from account

I have an account that has no arc registered but 2 subs on the system. How do I add the arc to the system 

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4 months ago
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ThesilAvid Contributor II
asked in Home theater
trouble with new upgrade

While watching TV and listening via the play bar, sonos ones and sub; I accidentally played music which muted the tv and couldn’t get the audio back.  I had to shut off the tv in order to get the audio back.  Anyone else experience this?   I’m not too happy with the new look of the updated app.  

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4 months ago
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someonetookmyfirstusernamemanContributor I
asked in Home theater
System down after new update

After this update I am no longer able to use my arc SL with my tv, and it has unpaired my era 100 rear speakers along with sub. I have tried about everything under the sun to get my surround sound system back up and running but after 4 hours today I still have no luck. The best I’ve been able to do is get my 2 era 100s set up with my sub gen 3 as a stereo but can’t got the whole system to work with sound bars, rear speakers, and sub.  Working on getting arc SL set up still but won’t work with tv, won’t register to my account after factory reset, and won’t connect with other speakers in system. I have tried factory resetting it a handful of times along with wifi and my phone but it still won’t register to my account and now won’t play on the tv properly. If anyone knows how to get my arc sl “registered” after factory reset let me know, it shouldn’t be a problem but with new app it just won’t work for me. 

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4 months ago
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Seth PajakContributor I
asked in Home theater
cannot connect since app update

I have two phones connected to my Sonos system. The phone that I updated cannot connect to any of my Sonos devices, the phone I did not update works perfectly. How do I get the phone I updated to connect with my Sonos devices?

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4 months ago
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SystemsTeamDesignerContributor I
asked in Home theater
Adding a Sonos Sub to my AVR via Sonos Port

Can you add a Sonos sub or two, to an AVR with a Sonos Port?

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4 months ago
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LlrContributor I
asked in Home theater
sonos 2 app downloaded now theres no tv connection

This forced app download has sent me into a mad furry!! The TV isn't a selection anymore so I have no control over tv sound. There's no where in this app to do anything about it. This app is horrible to try and use. Has anyone been able to get tv connection?

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4 months ago
The7hil
The7hilAvid Contributor I
asked in Home theater
PCM since upgrading from LG C7 to G4 on Arc

I upgraded from an LG C7 to a G4. I mainly use an Apple TV with sound on Auto, not change format with an Arc. I’ve noticed that all sound except Atmos is being delivered via PCM (PCM 5.1, PCM 7.1) rather than Dolby Digital. This is different from the C7 where everything that wasn’t Atmos was just DD 5.1. Is that because the old TV was downgrading the sound?

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The7hil
4 months ago
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toga.togaContributor I
asked in Home theater
Arc SL soundbar volume control

I have an Arc SL soundbar connected to a Sony Bravia. No problem for about two years… now all of a sudden volume control from the RF TV remote will stop working. The indicator light on the TV flashes, but the volume slider on the screen does not appear and the volume stays the same.The sound is still coming through, I can control the volume from the Sonos app and a restart on the TV will USUALLY correct the problem… for five to ten minutes and then it fails again. I replaced the HDMI cable with a brand new one at tech support’s suggestion… no fix.Any suggestions?? Thanks.

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4 months ago
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AussieclaretContributor I
asked in Home theater
after recent update all of my devices have disappeared and the wifi connection also disappeared

After a recent up date all of my devices disappeared, and the wifi connection was an old one. So I believe that my device is t connected via wifi

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4 months ago
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julien777Contributor I
asked in Home theater
sonos Amp with external sub and app update

HelloI have a sonos amp with an external sub (klipsh amplified).All was ok before the update, but with the new one i can not find were we can switch the sub on or off.Any idea ?

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4 months ago
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GorchContributor I
asked in Home theater
Switch Sub on new App

I have one Sub, which I usually swap between my TV System (arc) and my music system (five)Worked fine on the old app. Just add sub to respective room.Iphone upgraded first to new app. Didn't work, "an error occurred, check network". Luckily,  my android still had the old version,  and I could swap from that other phone Last night,  also Android was upgraded,  and now same problem here. Already restartet and powered off everything,  including router.I didn't register for any beta program,  so why is the new app behaving like a beta? 

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4 months ago
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Davida111Trending Lyricist I
asked in Home theater
subs

After the last update today.  My arc was dropping out with a popping sound.  So after the hard reset of the arc.  I cannot add both of my subs. Even after the hard reset. sonos should be open till 8 pm in the netherlands.  But at 7 it says its closed.  very disappointing in this update     

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4 months ago
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Vergil666dmcContributor I
asked in Home theater
sonos 5.1 volume control

Im currently using a playbar, sonos 1s and subwoofer for my living room  i find that the playbar is a bit quiet is there a way to turn up the playbar whilst not doing that for other speakers almost an individual control for each speaker would be great.

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4 months ago
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Scottyp123Contributor I
asked in Home theater
sonos sub 3rd gen conection issues.

My Sonos sub Gen 3 has decided to stop working on my surround sound system. I have the Arc, 2x ears 300 and the sub. I have reset everything. Disconnect and set the system back up again. If I remove the sub and connect to my 2x one SL system upstairs the sub works fine. Otherwise once connected back to my tv surround sound I get no sound and a green slow flashing light that indicates new product?  Moderator Edit - removed diagnostics number.

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4 months ago
Reedybga
ReedybgaContributor I
posted in Home theater
Adding new device (Port) to existing room

Hi. I just added a Sonos Port to my system and am triyng to add it as a component to an existing room that contains an Arc, two Sonos Ones and a subwoofer, but the app creates duplicate rooms with the same name. Any suggestions?

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Reedybga
4 months ago
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baz657Contributor I
asked in Home theater
Trueplay still not working

I’ve updated to the latest app version, the system is up to date. Trueplay starts but stalls when it says generating sounds. iPad Pro 5th generation IOS 17.4.1. Tablet has to be rebooted to get out of the loop. App version 80.00.04.

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4 months ago
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bryan10Contributor I
asked in Home theater
earc connected,but cant get atmos.

Just purchased the arc,Connected via earc to lg65qned816qaVirgin tivo hdmi 1Xbox series x to hdmi 4(120hz)All working fine,but nothing is outputting in dd atmos.Any ideas or do I need hdfury arcana the tv is only 2 years old.Thanks

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4 months ago
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Dmatt88Contributor I
asked in Home theater
sub says network unavailable

I had to buy a new Wi-Fi setup.  After re setting up the speakers, the sub doesn't read my network like the other speakers.  It simply says network unavailable.  Is that normal?  If not how do I correct it? 

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4 months ago
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