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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,582 Topics
  • 28,617 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5582 Topics
K
Kara19840Contributor I
asked in Home theater
Are Sonos planning on fixing the ARC lip sync problem?

We have the Sonos ARC connected from our TV using HDMI eARC but we have terrible lip sync issues. All audio settings on Sky Q, TV and Sonos App have been updated to try and resolve the lip sync but the only thing we can do is to set the Sky Q Audio to Normal instead of Dolby Digital Plus.This means that we invested in the Sonos ARC to have no better sound output than we would with any cheaper soundbar. Why do we need to watch movies that have Dolby Atmos sound with Normal audio settings? Doesn’t that defeat the object of having the Sonos ARC?Are Sonos going to fix this issue?

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J
3 years ago
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LynusContributor I
posted in Home theater
Sub Gen 3 ticking noise

Have a generation 3 sub and it has a persistent ticking noise. Sub is sat on carpet and has been moved to three different places. Its paired with the beam but still ticks constantly when listening to anything. Sub is exactly one week old Any ideas ?

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Paul A
3 years ago
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pitchdownContributor I
posted in Home theater
Sonos Beam = Crackling sound - Netflix??

Hello,for 2 years now i have problem that my sonos beam is having a crackling sound.I think the most of the time is happening when the netflix-app is used.When changing input, the issue seems to be solved for a moment.I am using the following setup : Nvidia -shield → HDMI to Philips Oled TVReceiver → HDMI to Philips Oled TVHDMI with ARC from Oled tv to Sonos Beam Off course all cables are already replaced.I saw different threads in this community , without a solution. Please Help.

1
Rowena B.
3 years ago
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DiazfamContributor I
asked in Home theater
Sub turns off after reconnecting to Playbar and WiFi

Sub continues to turn off by itself, complete power off.  I’ve tried to reconnect to play at and surround system. Please help

1
Airgetlam
3 years ago
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JrdlevyContributor I
asked in Home theater
Beam and Fios TV

Our Sonos Beam audio from tv stops working when we change the Fios channel and when changing the input to the Fios input (from fire stick for example). Going into tv speaker settings, selecting tv speakers, and waiting for the tv to auto change it back to Sonos fixes the issue. Also unplugging/plugging back in cable box HDMI or ARC cable fixes the issue. Any suggestions? Have tried resetting/restarting all devices 

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Airgetlam
3 years ago
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MasterTrollAvid Contributor I
posted in Home theater
SYMFONISK surround speakers cutting out

I bought two bookshelf speakers to enhance the ARC and they cut out all the time. How is this good? Why is there no direct way to hook them up to avoid this????????

2
Airgetlam
3 years ago
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Simonkenny76Contributor I
asked in Home theater
Sonos Arc no longer connects to TV

Help please! Our Sonos Arc continuously cuts off from our TV and now it wont reconnect at all. We tried the advice of powering off the devices, disconnecting the other HDMI cables, powering up the devices and reconnecting the arc only.Nothing changed, so we swapped out the HDMI to arc for a brand new one, followed the same procedure and still nothing.The Arc works fine for music, but no joy connecting to the TV. I’m starting to assume there’s a fault that’s not been diagnosed. Does anyone have any ideas of what it could be or how to repair? Thanks

1
Rowena B.
3 years ago
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PaulyAusContributor I
asked in Home theater
Sonos Arc extremely poor dialogue levels VS Music and Action

Hi - other SONOS ARC owners have posted this issue previously but it did not reach a resolution so I am reposting.  I’ve just purchased a Sonos ARC and I’m having to constantly adjust the volume level up and down to compensate for the extremely low levels for dialogue vs action / music.  The dialogue levels are extremely low in any movie compared to action and music.  I am using the ARC with a Samsung 55 inch 2019 model.I have set night mode and speech enhancement on.  Still getting the same issue.  There appears to be no further adjustment / modes in the SONOS app to adjust dialogue to music / action balance other than reducing SubWoofer level.  DEAR SONOS team - surely this is a software setup issue which is resolvable?  Please let me know - really don’t want to send it back!! Quite bummed!  Love my Sub, Play 5 Gen 2 and Gen 1 and Play 3.  Thanks in advance for your timely solution to this issue.  

74
D
1 month ago
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ARTY62Contributor I
posted in Home theater
How to connect a Sonos Arc with Mac Mini and TV as monitor?

Hello, we have a Sonos Arc. We watch television (Netflix, etc.) through a Mac Mini connected by HDMI to the TV. Now we have bought a Sonos Arc and we want to connect it, but when connecting it to the Mac Mini via HDMI it does not sound, and if we connect it to the HDMI (HDMI 1) of the TV, as the Mac Mini is also connected by HDMI to the TV (HDMI2 ), it is not possible to use them at the same time, so if we select HDMI1 on the TV, you can see the Mac but you cannot hear SONOS, and if you select HDMI2 you can hear the sonos but you don't see TV through the Mac Can you think of a solution for this? It is incredible that a machine as recent as the Sonos Arc does not come with more input options, since many people today only watch television with a computer connected to a TV that only acts as a monitor. Thank you! Arty

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Airgetlam
3 years ago
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LalvaniContributor I
asked in Home theater
Sonos Arc and Samsung Q90T.

I just upgraded my Samsung Q80R to a Samsung Q90T, mainly to enjoy better compatibility with my Sonos:Arc. However, I am unable to get Atmos audio. The Arc is connected to the eArc port, audio is set up to pass through. Using the Netflix app on the TV, I get MultiChannel PCM 2.0, while using the native Apple TV app, I get MultiChannel PCM 5.1, and while using the Apple TV 4K box, I get Stereo 2.0. Any ideas on what I need to do would be highly appreciated. thanks 

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Simon B
3 years ago
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Unique_UsernameContributor I
posted in Home theater
I wish to update the network settings in the APP

I've recently got a new router and with this a few network settings changed, as of now after a few minutes my BEAM disconnects when I airplay any content to it. I would like to remove the old network and 'refresh' the network settings by adding it again. I do not wish to change my password as this will result all my devices in my household 100+ to lose connection and it's really not a road I want to go down to. Any input is highly appreciated.  I have tried to give the BEAM a dedicated IP address but it does not want to use my new router settings..

6
Smilja
3 years ago
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OptovacContributor I
asked in Home theater
Random Chiming Coming From Sonos Arc

Hi, I recently purchased an installed the Sonos Arc and we hearing random chimes coming out of it. We do not have any voice assistants installed. There’s no apparent words that spark this chime.  Any ideas how to stop this before i go mad?

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D
3 years ago
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rexxdale23Contributor I
asked in Home theater
Sonos Arc Vs Ceiling Speakers (main floor)

Hi,Trying to replicate a “home theatre” type of sound on main floor.Would I be better doing:sonos arc, 2 rear ceiling speakers, sub 2 front ceiling speakers, 2 ceiling speakers, sub other?Currently own 2 pairs of ceiling speakers, amp, subThanks in advance

1
melvimbe
3 years ago
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N1choalsContributor II
asked in Home theater
Dolby 5.1 not showing under Line-In

Hi Sonos Community,Looking for some help please, I’m trying to get Dolby Digital 5.1 to play through my setup and to show up on the Sonos app.The two input messages I keep getting on the Sonos App under “Line In” is either Stereo or Silence 2.0, not Dolby 5.1.Here is a rundown of the equipment I own & how it’s all put together.1 x Sony PS4 - Audio Output set to Dolby Digital 5.1 - Running Latest Firmware1 x Sony TV KD - 43XD8099 - 2016 Model - Running Latest firmware2 x Audio Quest Cinnamon HDMI Cables - 4k/8k, Ultra HD / HDR / Ethernet / eARC1 x Sonos PlayBar - Hard Wired into Router - Fibre Optic connection from TV to Playbar1 x Sonos Amp - Hardwired to my Netgear Night Hawk Router - HDMI from TV to Amp4 x Sonos Sonauce In Ceiling Speakers acting as Surrounds & Stereo when listening to MusicThe PS4 is directly plugged into the TV’s HDMI Port 3 which is the ARC port, then from HDMI Port 2, I connect another HDMI cable into the Sonos AMP.I’m unsure If the HDMI Port 2 is ARC sup

14
N
3 years ago
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Max_AmsterdamContributor I
posted in Home theater
Using Playbar with no TV?

I am upgrading my Playbar to an Arc.  any advice on how to use the Playbar ? can it function as an independent speaker in the bedroom for example ? 

1
Airgetlam
3 years ago
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bonedaddy821Contributor II
asked in Home theater
Beam powers off completely with TV

Of course I’ve had multiple issues after updating my speakers. Typical but after finally getting everything setup again. Now my beam and sub are undiscoverable and completely power off once I turn on my TV. Pretty annoying having to keep my TV on to listen to music. I also have One SL setup as a stereo pairing but they are on a separate power source. My TVSony Beam and Sub are all on the same power strip. Any advice my one SLs are setup as a separate room. After newest update I had to re add everything and hard reset all speakers but the beam!

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Rowena B.
3 years ago
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John, show me I'm wrongContributor I
asked in Home theater
Sonos 1 pairing and surround sound connections on Arc

I installed two Sonos 1 speakers into a new kitchen extension and created them as a stereo pair using Sonos S2 app from outset. I then installed an Arc (when it finally arrived) into the same kitchen (it is connected to TV). The moment I added the Arc the original Sonos 1 stereo pairing unconnected and the Arc will only recognise one of the Sonos 1 speakers. The system refuses to create a Stereo Pair and will now only recognise one of the Sonos One speakers. Given that the system only recognises one One the I can’t create required Stereo Pair. I can play directly (separately to both of the Ones and the Arc via Airplay on phone). With no stereo pair I therefore cannot make the surround sound with the Arc which I purchased the system for. Have reset, rebooted, flashed orange to eternity, killed power, reloaded Sonos 2 app ad infinitum). At present I wish I had stayed wired and gone with a wired surround system + various airplay options. 

1
Rowena B.
3 years ago
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Monsieur JasperContributor I
asked in Home theater
Need some advise from the experts over here

Hello Community, I started as Sonos customer with 2 play 5 Gen 2 one year and a half ago, short after I’ve added a Sub (gen2)  to my setup. This is for me the best audio experienced I’ve ever had in my live wile streaming through Tidal or Spotify. The one thing I was missing was good sound for my Tv, so i've linked one of the two Gen's 2 through an Aux wire and as you can expect from an Aux wire in some good recorded movies the sound was good but in a lot of other movies it was just awful to listen to (like a Star is born as example). Last week I received my Sonos Arc, and started trying the following setup.  Sonos arc use only, this is awesome but I was really missing the ‘punch’ of the sub and the wide sound effect I had with the play 5's.  Sonos Arc with sub, awesome punch,breath taking clear voices but yes, still missing the ‘wide stage effect’ Sonos Arc with sub and Play 5 as surround speakers, actually not that good, in my short living room this was just overkill and I really was

7
M
3 years ago
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Stu07012Contributor I
asked in Home theater
Beam connection issues

Hi, I am trying to connect my new Beam. The white light flashes for 30 seconds & then turns blank. The app initially finds it, I press ADD but then it can’t find it or connect. I have disconnected the power multiple times, reset the router, moved it to different locations but always the same result/error message. I have successfully added the other components- sub, S1’s & Move. Any help would be great!

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Mark P
3 years ago
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octo22Contributor I
asked in Home theater
No audio from Beam after TV idle or after switching from Spotify to TV audio.

Hi all,I’ve been having issues for a while with Beam and my TV, namely that Beam refuses to play any audio after my TV has idled or been turned off via remote, or a lot of times when switching between Spotify and TV audio.My setup is a Hisense TV, connected to the Beam via HDMI Arc. TV audio output is set to HDMI etc.Initially the problem was that if I played Spotify through the beam and then tried to watch TV/Youtube etc, no audio would play, even after selecting TV audio in the app. It almost  always required a full power cycle of the TV and Speaker before it would work, pretty annoying but i lived with it for a while.I recently purchased a Chromecast with Google TV, which is now connected to my TV via HDMI.Audio works fine for all the usual chromecast apps, Youtube, netflix, Disney spotify etc, however if my TV goes idle (If nothing is playing for a couple hours etc), when i turn it back on the Beam does not output any audio, even if TV Audio is selected via the app, and requires a

3
Simon B
3 years ago
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GoRusticContributor I
asked in Home theater
How do I connect a Epson 2100 Home Cinema Projector to an Amazon Firestick and a Beam Surround 5.1?

I have an Epson 2100 Home Cinema Projector and I do not think it has an HDMI ARC port.   I have a fire stick connected to it right now and want to add in the brand new Sonos Beam 5.1 system I just received.   I ordered a 3x1 HDMI Switch with TOSLINK Optical SPDIF & RCA L/R Audio Out, 3 Port HDMI Audio Extractor Splitter with Remote, Supports ARC, 4kx2k@30hz, Full 3D, 1080P  on amazon as well as a Monoprice Certified Premium HDMI Cable - White - 15 Feet | 4K@60Hz, HDR, 18Gbps, 28AWG, YUV 4  and a Toslink Digital Optical Audio Cable, GearIT Pro Series TOSLINK Digital Optical Audio Cable 15 Feet for HDTV, PS3, Tivo, Sound Bar, Stereo Receiver and Home Theater System - White .Can anyone help me be successful in this endeavor? Jason

2
B
3 years ago
F
Flying CatContributor I
posted in Home theater
FIXED Sonos Arc Lip Sync with Sony Bravia OLED LCD

I recently purchased the Sony Bravia OLED LCD TV Class A8H 65” along with the Sonos Arc. Upon connecting everything, lip sync problem was very noticeable. After reading numerous posts in Sonos Community, I started navigating the Sony TV configuration menus. These are the settings on my Sony Bravia TV which solved lip sync problem for me:Display & Sound   1. Sound - Sound Mode - Dolby Audio  2. Audio Output       Speakers - Audio System      Audio System Prioritization - On      Sound mode sync - On      A/V Sync - Auto      eARC mode - Auto      Digital audio out - Auto 1      Digital audio out volume - Max       Dolby Digital Plus Output - Dolby Digital Plus      Pass through mode - AutoGive these settings a try if you have a Sony OLED LCD and are having lip sync problems with the Sonos Arc.After entering above settings, I reverted Sonos Lip Sync to 0.Cheers.

1
Annazel S
3 years ago
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Davidc101Contributor I
asked in Home theater
everyday unable to connect to sonos.

Everyday now after about a month of perfect use my arc and sub now are unable to connect to Sonos on the app so I now have some very expensive paper weights  im very close to just selling them as this is so frustrating any help would be much appreciated I’ve reset both the sub and arc and they connected straight away,then I’ve come home from work put the tv on and you can tell there not working, check the app and it’s unable to connect to Sonos  please help   

3
Simon B
3 years ago
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padalyContributor I
asked in Home theater
Sonos SL disconnects from WiFi

Have new Sonos SLs paired with an ARC . Every 4-5 days the rears disappear from the app and aren’t connected to the system or WiFi . How can I fix permanently? 

1
Airgetlam
3 years ago
C
CeldrigContributor I
asked in Home theater
Sonos One SL won't connect to the app (WiFi)

I’ve recently tried to install my first Sonos System consisting of two Sonos One SL controlled by the latest version of new Sonos app on IOS. The guide i used:(https://en.community.sonos.com/setting-up-sonos-228990/setting-up-a-sonos-system-and-can-t-connect-to-sonos-6846488)The Problem:Everything went fine besides connecting both devices to the wifi. After connecting them they won’t appear in the app but they receive a IP and can be cleary seen in the Router.Using a stable LAN connection works without a problem. No special network components used besides a Repeater which works fine for other devices 

3
Rowena B.
3 years ago
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