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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5672 Topics
e1035116
e1035116Contributor I
posted in Home theater
Sony A9G Sound Set-Up with Sonos Playbase & Comcast xFinity x1 Cable Box

Purchased a new 65” Sony Bravia A9G Master Series…….and I am trying to integrate it with:Comast Xfinity X1 Cable Box + Remote Sonos Playbase with Digital Optical Sound CableFirst off, it is a maddening dumpster fire of an effort to understand how to get the Playbase and the Sony TV audio volume to work together either with the Sony remote or the Comcast remote.The main issue is how to please my demanding wife  who is roasting me daily (475 degrees until crispy) who wants a single remote to control both audio and cable box that is fully synchronized. I don’t how I did it, but I got the Sony remote to control everything on the Comcast cable box EXCEPT for the Sonos Playbase volume. Numerous attempts to pair the Sony remote for Sony TV volume control to the Sonos Playbase failed; however, was able to pair the Comcast remote to the Sonos Playbase. In this scenario, demanding wife has to use two remotes. The volume up/down is with the Comcast remote does not seem to track properly, so you c

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e1035116
3 years ago
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br77waContributor I
posted in Home theater
Sonos One SL Connection issues to existing sonos network

I have a Sonos Bridge with 3 existing Sonos products Play 5 (Gen 1), Play 3, and Play 1. It has been working fine for many many years.I have just purchased a new Sonos One SL and want to add it to the network. I have followed all the prompts including a reset and the closest I have reached to connecting it is that it shows the device is when it is connected via Ethernet cable and in the sonos app it asks to connect the Play 1 but holding the Play/Pause and Volume up button at the same time.  As the Sonos One SL does not have these buttons I have tried every combination of the buttons on the device with no result.Appreciate any thoughts anyone has.

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Rowena B.
3 years ago
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jmrenardContributor I
posted in Home theater
Sonos Arc & KD65XF9005

I own a Sony Bravia KD -65XF9005I have just bought a Sonos Arc and a pair of Sonos One SL.I mainly watch movies on Netflix with the subscription that provides 4K and Atmos on Selected movies.When playing such movies, I do not get the Dolby Atmos information on the Sonos App.On supposively Atmos movies when looking at the Sonos Arc details it show Dolby Digital Plus and sometimes PCM 2.0Is there something that I have missed or is it a TV limitation, which mean I never be able to benefit from Atmos?BTW, by “safety” I have installed a high speed HDMI cable Thanks for your help.

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G
3 years ago
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username84319Contributor II
asked in Home theater
New Sub - Won't "Enable"

Getting frustrated.  New sub, and intermittently I will have problems with sub “turning on” when starting to play something.  The status light is on, and it acts and looks like it is working just fine from the app (S2).  I can toggle the “sub” on and off, and the only difference it makes it the Ones pick up more of the bass when toggled off; the sub just stays dead.  Then, without any rhyme or reason, at a seemingly random moment, it will turn on and start working. It could be 30 seconds, or it could be 15 minutes. And then, sometimes the power of the sub isn’t anywhere where it should be.  Even maxing out Bass in EQ and Sub Level leaves the sub sounding neutered. Then, all of a sudden, that too will resolve itself at a random moment.  Has anyone experienced this?  Everything is up to date.  I did factory reset the sub once, but it has made no difference.

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Rowena B.
3 years ago
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Peter24Contributor I
asked in Home theater
Sonos Beam - Unable to Connect using HDMI Arc

Hi - I’ve just invested in a Sonos Beam and am unable to get a connection using the HDMI Arc socket on my Panasonic TX-40DX700 - launched in 2016. Following advice from other posters I have:disconnected all other HDMI leads from the TVunplugged both TV and Beam for five minuteschecked cable is secure both endsensured that I connected using the correct HDMI socket (middle of three)only connected the cable when the TV was switched on (when I do this the tv sound is muted)set the Viera Link to ‘on’ in settings on the TVset TV sound to Home CinemaWhenever I use the Sonos app to link the TV to the Beam I get the following message ‘HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on’. To check that the Beam was working I connected up using the optical lead. Immediately the TV’s sound came out of both the Beam and the TV. I tried to change the sound setting on the TV to Home Cinema rather than TV but that option was unavailable.I’m starting to run ou

1
P
3 years ago
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redaContributor I
asked in Home theater
Problem upgrading my TV setup

Hi, I’ve been owning a Playbase for a bit more than one year and I’ve just bought 2 SL Ones to augment the sound experience for my TV.The Playbase has been set up with the previous version of the app, but the new SL Ones have been set up with the new S2 app. I want all these speakers to be configured in the same room but for some reason it is impossible for me to see the Playbase in the new S2 app. When I try to set-up new product, it just never shows up. When I open the old app, it just direct me to the new app, so I’ve kinda lost any ability to control my Playbase, even though it still shows up in AirPlay.Any thoughts?Thanks

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controlav
3 years ago
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SamULContributor I
asked in Home theater
Sonos speakers dropping out constantly

I’ve got 4 Play 1 speakers and a Playbase. The living room has the playbase and 2 Play 1’s paired for surround and the two other Play 1’s are in separate rooms. I’ve had them for about 4 years all working perfectly fine. The internet provider hasn’t changed. The router is the latest one from Virgin media and has always worked fine and does with my other devices.But for some reason my Sonos app keeps losing connection to the speakers. I’ve tried turning the router on and off, resetting it, turning all the speakers off, reinstalling the app etc.Still no luck! It’s very frustrating because it all worked perfectly fine up until the last week or so.

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Paul A
3 years ago
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Vincenzo021283Contributor I
posted in Home theater
Rumore proveniente dal sub

Buongiorno, ho da poco acquistato il sub di sonos per completare il mio impianto home theater.Collegato e configurato senza problemi apparte per il fatto che se mi avvicino sento provenire dal sub un ronzio molto fastidioso…Non riesco a capirne la natura... qualcuno sa aiutarmi?  

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Rowena B.
3 years ago
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jake319Contributor I
asked in Home theater
TWO Sonos ONE SL, Arc and Sub do not maintain connection

I have a brand new setup with two Sonos ONE SLs, Arc and Sub. My room is quite large and the surround (Sonos ONE SLs) are 20’ apart and 15’ from the Arc. The Sub is also about 12’ away from the Arc. I spoke with a technician who said they should be closer, but that’s not easy to do. Is there a way to keep the speakers where they are but improve the connection?Also, rather than use the two Sonos ONE SLs as surrounds, does anyone use them as Front Left and Right speakers? Thanks.

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Airgetlam
3 years ago
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midwestisdabestContributor I
posted in Home theater
Help Connecting Beam to TV w/ no ARC or Optical

Hi everyone, I have an older TV (manufactured in 2014 - not really old to me, but by tech standards, I suppose it is) and I'm trying to connect my Sonos Beam to it using an HDMI switch. Currently I have an HDMI cord running from the TV to the switch and the Beam connected to the switch via an optical cord (using the HDMI to optical adapter Sonos provides), but the Sonos app isn't recognizing anything via TV Setup through their app. Does anyone have advice for steps to take to try to make this all work together? I'm at a loss now. I appreciate any help or tips anyone might have. I thought I could handle this level of tech, but apparently I cannot. TV: LG 65LB5200 - photo below showing the back of the TVHere’s the HDMI switch I purchased. 

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M
3 years ago
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YogibearContributor I
asked in Home theater
playbar now ArcSl turns on by itself at 2am with no alarm set

I had a play bar that turned on every night at 2am by itself. It is hooked up to an RCN 4K android cable box optical out. I had to return it . Bought a Yamaha yas-408 sound bar , hooked up identically and never had a problem . Didn’t like the sound quality so I bought an ARC sl hooked it up identically and low and behold it turns on at 2am again. Beyond frustrated.Sonos and I checked for alarms which there are none. 

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J
3 years ago
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sft12Contributor I
posted in Home theater
Beam Installation

If I plug my Beam into the HDMI ARC output on the TV, my cable box would have to go into the other HDMI port, which won't be possible, as I would then have to choose one port or the other as a "source." I assume this means I can only use the optical adapter to connect the Beam?

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S
3 years ago
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iceliasContributor I
posted in Home theater
Sonic Beam - Setup

Good evening, today I received my first Sonos product. I opted for the BEAM to replace my broken Samsung Sound bar.I’m having an issue setting up the device. My goal is to connect it to my Samsung UE55KS9000T TV. My old Samsung Sound bar connected through Bluetooth, I presume I can do the same with the BEAM.I unboxed the BEAM and was surprise that it didn’t come with a remote control :). I connected it to the mains with an ethernet cable to my BT Smart Hub 2 router. I then installed the Sonos 2 App on my iPhone and created a Sonos Account. It found my BEAM (with the correct serial number). It then ask me to press the button on the BEAM, then the set-up process began. After 30secs is fails with a message ‘The connection to your Beam was lost. Make sure Beam is powered on” The BEAM is powered and this message happens everytime. I’ve even installed the App on my iPAD just in case my iPhone was dropping wifi signal, I get the same message.I’ve also connected the HDMI cable from the BEAM to

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I
3 years ago
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getyourcolorsContributor I
posted in Home theater
Can't connect another devices with my Sonos System

Hi everyone Just today I’ve received my first Sonos (One SL), went through Wi-Fi setup with my iPhone device just fine and it works great. I cannot however connect any other device (tried Windows and two other iOS devices) with my system, they say that they cannot find any Sonos in my network (it’s the same network, checked twice). Windows settings (network and firewall) are ok. Any ideas how can I fix this issue?

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J
3 years ago
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ali_nContributor I
asked in Home theater
Connecting Arc to Amazon Cube

I just got an Amazon cube and there is no place to run an optical cord to my ARC.  Currently I run the optical cord from my fire TV to my ARC and HDMI from fire tv to my projector across the room.  (We don’t have a TV).  The cube only has one HDMI spot, which I need to run to my projector (under the carpets and behind our couch.). What to do?  How do I get sound from the Cube to the ARC? 

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Airgetlam
3 years ago
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mglovinContributor I
posted in Home theater
mounting beam below tv specs

I am mounting a beam below a tv. I got the wall mount yesterday and am waiting for the beam to get delivered. trying to get a head start on the drilling. I am wondering how far above the base of the wall mount to drill the holes for the hdmi and power cords to line up correctly with the connections on the beam. I am also wondering how far apart the hdmi and power connections are on the beam and if i need to drill one hole or two for them to line up correctly.

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M
3 years ago
M
Maink1985Contributor I
posted in Home theater
Sonos SL

How do I connect those speaker to my Samsung smart tv

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J
3 years ago
A
andycottContributor I
asked in Home theater
HELP SETTING UP SONOS BEAM WITH ANDROID PHONE

I just bought a Beam today and was amazed at the lack of instruction with the equipment, other than download the app and select ‘set up new system’.I downloaded the app to my android Samsung version 6.0.1.On opening the app, the only option is to ‘add to existing system’ - but I don’t have any other Sonos items.How do I find the ‘set up a new system’ tab? 

2
A
3 years ago
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SherryarTrending Lyricist I
posted in Home theater
[BUG] Sonos iOS app / Sonos Arc - Volume keeps maxing out to 100

Hi, my Sonos Arc finally arrived today.  Unfortunately the product is unusable because the volume keeps automatically going to 100 all the damn time.  I’m using an Apple TV 4K with it and using via HDMI ARC to my Samsung TV. All is fine, the Trueplay is setup and all.  But I can see that the status light flashes as if someone was secretly turning the volume up until it can’t go any higher, after that the Sonos Arc just keeps beeping angrily because it can’t go any higher but keeps trying. The only solution I found is to disable the ‘Touch Controls’ option under Hardware settings on the Sonos app. Have I just paid £799 for a defective product? Should I return it? Or is it a bug with the app itself?  Diagnostic confirmation number: 1032501406

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Airgetlam
3 years ago
H
Handy1Contributor I
asked in Home theater
Sonos Arc loses connection to Samsung TV

Hi there,      My New Sonos ARC is losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again, nothing else I plug into the hdmi ports on the tv has this problem. Is this a known problem and is there an update or fix I can use.Thanks.

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R
3 years ago
R
RGSContributor I
posted in Home theater
HDMI ARC port already in use

I am trying to set up a Sonos Beam.  My Panasonic TV has three HDMI ports.  Only one is an HDMI-ARC port and that is already in use by my DirectTV cable box.  Apparently the other two ports do not work with Beam.  I keep getting the message that “CED not connected”.  The CEC on my TV is enabled.  Can anyone help?If i need to use the “optical audio adapter”, then where do I plug that in?any help would be greatly appreciated.  SONOs online instructions are weak, at best, for a neophyte trying to set up his first soundbar.

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controlav
3 years ago
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Pompey LargeContributor I
asked in Home theater
How do I Factory Reset my speakers before selling?

Hi , i am selling 80% of my sonos system and buying up grades. Do i need to factory reset each speaker before i sell ?  and more importantly, how do it do for each product? I presume the procedure is the same for all products?I’m selling play1’s , playbar, play5 gen1’smany thanks, Chris. 

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P
3 years ago
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bluesmanAvid Contributor I
asked in Home theater
Sonos One & SL paired

Have a  Sonos one, which is controlled with Amazon echo dot, I've bought a SL which I want to pair with the One on stereo. I've never used the true play thing with the one as it just looked a gimmick. Place I  bought SL from recommend trying it. Do I do it individually with each speaker or when there paired in stereo. Oh and o do know the One has a mic, but us it's easier to use the echo dot, with the mic on the Sonos we had to shout to get it to work. Advice on Trueplay appreciated.

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N
3 years ago
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austinandersen23Contributor II
posted in Home theater
Audio Skips - Sonos Beam + LG Oled

I have sonos beam connected to sonos amp (rear ceiling speakers) for living room. Both are ethernet connected. I then have a 4 port hdmi switcher in between tv and nvidia shield/xbox/switch.  Every now and then Ill get some glitch where have to go into LG oled to turn on and off a bunch of hdmi settings. Today randomly we started getting constant stuttering. Of course switching to tv sound fixed issue. Tried removing 4 port switch and still have issue. Was working fine before. Builder put in permanent hdmi/ethernet behind fireplace so Im pretty screwed with swapping hdmi cable if it went bad. I guess I need to connect directly to tv to see if cable issue. I just dont know why all of a sudden we got this issue. Diagnostic info 2131050412

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Airgetlam
3 years ago
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bbtfastbackContributor I
asked in Home theater
Sonos sub not connecting after Arc and SLs are connected fine

I picked up my Sonos Sub and Sonos Arc earlier this summer.  Everything was working fine over the last few months. Picked up a couple of SLs on Cyber Monday to attach to my system, and it’s been horrible:one SLs weren’t recognized, and only left one eventually connected I had to disconnect the sub in order for the one SLs to finally connect tried to reconnect the sub with zero luck restarted the iphone hard reset the sub by unplugging it and holding the link button down reset the modem Sub is trying to connect with flashing green, and iPhone can see it but it completely times out when connecting I added the LAN connection with a bit of pain and still no connectionThis is massively painful - have read all the troubleshooting guides, and the only thing I haven’t tried is unplugging the Arc and One SLs as well.Any ideas out there??

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B
3 years ago
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