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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5583 Topics
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zed123Contributor I
asked in Home theater
Amp + Soundbar for Tv only; Amp only for music?

Hi, I’ve looked around previous discussions and haven’t quite gotten confirmation on whether this is possible or not.(1) I have a Sonos Amp connected to two nice passive speakers next to my TV. I had previously just used these two for the TV, relying on the phantom front channel. It worked well, but I felt like the vocals might be too muddled.(2) Therefore, I got a Sonos Ray to see if I can use this as the center channel alongside the two passive speakers. This was an easy setup to add the Amp as the surrounds for the Ray, on the app. (So far, fwiw, it seems to work okay for the TV. The sound is different, but I can’t quite tell why yet, or if it’s better or worse — perhaps because it’s relying more on the center channel than the two passive speakers.)=My main question is: is there any way to get rid of the center channel during music playback? Currently, I just turn up the music volume to +8 for the two surrounds, in the app. It’s not a huge deal, but perhaps just my OCD would like it

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Corry P
9 months ago
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The Fat FishContributor I
asked in Home theater
DTS-HD Support: Sony A80K + Panasonic UB820 + Sonos Arc

Hi all,On Friday I ordered the Sonos Arc but quickly called the store to cancel my order when I found out that DTS-HD was not supported, however on doing more research it appears there are ways to get DTS-HD content playing via PCM. It's shame, as the Sonos Arc is almost perfect for my needs except for this one key omission. What I want to know is - how would I go about getting the DTS-HD support via PCM? Does anyone here have a Sony TV, Panasonic Player and Sonos Arc who has achieved this? If possible, I'd like to still get the Arc if I can make it work for my setup. I have until Monday to decide on the order, so I hope there is an option.I'm not too bothered about DTS:X, most of my 4K discs have Atmos support. It's just my 1080p Blu-ray collection that is 90% DTS-HD Master Audio 5.1.Seen a few posts on this already, but they are all related to LG TVs.Thank you in advanced for your help,- Alex

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G
9 months ago
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Keppy9150Contributor I
asked in Home theater
wiring with cable box

Sony TV and Verizon cable box. I have earc HDMI connected to the TV and optical out of the TV to the Sonos Arc. Is there a better way to write this to take advantage of Atmos. I believe with optical I cannot get atmos

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Airgetlam
9 months ago
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Sj84Contributor I
asked in Home theater
sonos beam

Bonjour j'ai un vidéoprojecteur et j'aimerais mettre la barre de son au dessus de l écran de projection, pour vous cela peut il rendre un bon son  Moderator edit:Google Translate-Hello I have a video projector and I would like to put the sound bar above the projection screen, for you can this produce good sound

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Corry P
9 months ago
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TechnobratContributor I
asked in Home theater
Sonos Playbar not powering on - Need help repairing it

Hi,I am looking for any contacts or references in Jersey City or New York who can repair a Sonos Playbar. The Playbar is not powering on.  Thanks a lot for your help.Regards,John

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buzz
9 months ago
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Pajaelis390Contributor I
asked in Home theater
Surround sound - ARC soundbar plus in-wall rear speakers and subwoofer

Hi - I am considering purchasing the ARC soundbar to set up surround sound for my TV.  I already have in-wall wired rear speakers as well as in-wall wired third party subwoofer.   I had a couple of questions on set up:1. I think I can set up the rear speakers using a Sonos AMP that will connect to the ARC, but then how do I connect the third party subwoofer - do I connect it through that the Sonos AMP that the rear speakers are connected to or does it somehow connect to the ARC?I’ve read elsewhere on these blogs that if I use the TV remote to control the sound of the TV, that the ARC volume changes but the rear and subwoofer volumes need to controlled separately on my Sonos App.  Is that true? Is there a workaround for that? For the subwoofer, if the setup in #1 doesn’t work for the TV, would this set up work for music at least? 

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Sotiris C.
9 months ago
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bobdebrugeContributor I
asked in Home theater
Sonos Beam vs Apple TV 4k vs Samsung 2021 TV - glitchy sound continues

REPOST of a previous thread, but after all it was not resolved.Hi, I have an issue with my Sonos soundbar setup.I have a 2021 Samsung AU8000 TV, Sonos Beam Gen 2 (Sonos HDMI cable) and Apple TV 4K 2022 (connected via HDMI 2.1 cable).I have just upgraded from Apple TV 4K 2017 and I started having a strange sound issue with eARC, Pass-through and Dolby Atmos enabled. The sound is distorted - high pitched and out-of-sync.If I disable any of the mentioned options, it goes back to normal. Also, this applies only to content from ATV, all internal Samsung apps sound fine.I’ve upgraded my ATV HDMI cable (no change), updated Sonos to 15.10, re-adopted my Sonos System and tried myriad different options on the TV or ATV.So in conclusion, the only change was upgrading Apple TV from 2017 to 2022 model and the issue appeared. Additional findings:Tried resetting via @GuitarSuperstar method. It now sometimes works fine (multi-channel PCM), other times switches back to Stereo PCM, other times glitches

1
B
9 months ago
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Dinning roomContributor I
posted in Home theater
why cant i conect my device to sonos

Hi I would like to connect my device to Sonos to listen to music 

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G
9 months ago
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SusenstoobContributor I
asked in Home theater
arc mic keeps turning off

So just got my arc setup. Love it. However, the mic will turn off after being turned on for some period of time (haven’t timed it but no more than 30ish minutes).I have Alexa enabled as a voice assistant as well as Sonos voice assistant. I turn the mic on and it works fine, but then after some time of listening to music or playing TV audio the mic turns itself off. I have to physically turn the mic back on and it will do it all over again.Any ideas before I call support?

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Jamie A
9 months ago
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alanescottContributor I
posted in Home theater
Sonos Arc connecting to Optical

My old Sonos Playbar is done.   I want to buy a Sonos Arc but note that it is only compatible with HDMI Arc.  I only have an optical cable coming out of my TV.  Is there an adapter I can use to connect my optical cable to the Sonos Arc?

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Airgetlam
9 months ago
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PalmVennerContributor I
posted in Home theater
sonos connect set up

i have recently bought and moved into a property with Sonos set up - which is great!I have two Sonos Connect:Amp which work great over WiFi and I have no issues.there is also a Sonos Connect which is connected to a surround sound in the living room (5 speakers) but is routed through a dvd player. I have plugged it into the router and added it to my account to try and get it to play over WiFi but it’s not working…and I’ve tried to connect to my tv which does work but only through a dvd player I am never going to use versus my main tv provider or Amazon fire sticki am not hugely tech savvy so I’ve tried reading forums but got lost…is there anything I can do to connect the speakers over wifi or swap out the dvd player to anything else. It feels a shame to waste what someone has very lovingly invested in. i should also say all the products are S1thanks so much in advance Lauren 

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Stanley_4
9 months ago
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Kevin11942Contributor I
asked in Home theater
Placement for Era 300 for long couch

My couch is 14 feet away from my TV which has an Arc and Subwoofer. I was thinking about getting the Era 300 but I’m unsure where to place them.  My couch is 13 feet long, against a wall and the left side is only one foot from the a pillar.  Is the eras 300 the right product and where should I place them?  

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Corry P
9 months ago
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MrPeebs76Contributor I
asked in Home theater
Sky Q and Beam issues

Hi, I've got Sky Q and a Sonos beam with a 5 and its been working fine for ages, yesterday I bought a another 5 to pair up with the existing set up but now my satellite signal has disappeared. (I can still access Netflix & recordings, just not live TV) Looking online it looks like other people have had issues with SkyQ/Sonos.Has anyone else had issues and managed to solve them?

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Corry P
9 months ago
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Luca RoncadorContributor I
asked in Home theater
Connection Soundbar Sonos RAY with two ONE SL

I own two Sonos ONE SL speakers paired together. Wanting to expand the system, I would be interested in purchasing a Sonos RAY soundbar, to place under my TV.Is it possible to connect the two ONE SL speakers with the soundbar to create a Home Theater system?Thanks for your answers or suggestions.😉

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jgatie
9 months ago
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Fab60Contributor I
asked in Home theater
pas de son entre playbar et televiseur LG C3

Bonjour,le son ne fonctionne pas entre une playbar et une télé LGC3, pourtant j’ai bien connecté le câble optique  merci de votre aide  Moderator edit:Google Translate-Good morning,the sound does not work between a playbar and an LGC3 TV, although I connected the optical cable correctlyThank you for your help

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Corry P
9 months ago
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Andi GContributor I
asked in Home theater
Arc + ERA300 with WPA2 AC

Dear community members,I hope you are all doing well! I finally took the plunge, and purchased an ARC (being delivered this Sunday), as well as two ERA300’s. At home, I have two wifi networks, the first is a university network, eduroam with WPA2 enterprise, login goes through username and password, which from what I read here will be difficult.The second network, is for all the apartments in the complex specifically, also managed by the university, but a WPA2ac personal. I have a custom password to connect to this network, but do not have access to the router etc which is centrally managed. However, I do have an ethernet port in the apartment that connects to the same network. I’m very friendly with our IT team, so if any information on the set-up would be helpful, I can ask them! With the WPA2ac personal network I previously had very good experience, in the sense that our SmartTV is connected to it with no trouble whatsoever. The Sonos however seems to struggle. When I go through the

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ratty
9 months ago
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markjs12Contributor I
asked in Home theater
Home Theater setup fades, drops and stutters with AirPlay

Sent diagnostics # 173009449 When playing music with AirPlay through my Playbase, Gen 3 Subwoofer and 2 Play:1’s I get persistent drops of music and stutters.  All the other Sonos models play fine except for this one system/group.  Have a Gen 1 Beam plugged in to ethernet with wifi enabled with 2 Play:1’s and it’s just fine.  All other Sonos products use Wifi.

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Airgetlam
9 months ago
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Chip3Contributor I
asked in Home theater
remote connection problem

My TLC GoogleTV  remote will not control Ray volume 

1
Ken_Griffiths
9 months ago
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DeerBloodContributor II
posted in Home theater
Rear Speaker Placement

I have two architectural Sonos in wall speakers that I will be using for my rear surround sound speakers.Should I mount both speakers on the back wall or one on the back wall/one on right wall?I believe back wall is the preferred but majority of the time we will be sitting in the corner of the couch.See below for the proposed locations. 

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Stanley_4
9 months ago
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DiscoStuUKContributor I
posted in Home theater
Strange behaviour between HDMI inputs

So I have a Beam Gen 2 hooked up to an LG G2. 4K Fire Stick in HDMI 1, Beam in HDMI 2 (e-Arc), PS5 in HDMI 3 and Nintendo Switch in HDMI 4.If I have the Fire Stick set to “best audio possible” I lose surround audio on the Switch (stereo works fine) and I lose 5.1 Blu Ray audio on the PS5 (game and menu audio not affected). If I set the Fire Stick to PCM I get audio on Blu Rays and surround on Switch, but I lose the surround on Switch if the PS5 is on the main menu or playing a game, but not if it’s playing a 5.1 Blu Ray…I think it has something to do with Atmos, as the Fire Stick is constantly on and constantly trying to put out Atmos if it can when on the “best possible” setting and the PS5 puts out Atmos on the menu and in games, but not on Blu Rays that don’t have an Atmos track. It’s like if the Beam is putting out Atmos on one input, that’s the only kind of audio it can put out in any other input other than standard stereo?it’s not a huge issue, there’s not a lot of Atmos content

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106rallye
9 months ago
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SpewdogContributor II
asked in Home theater
audio dropouts playbar system

Since upgrading to 15.10 getting audio dropouts on playbar+sub+play one surrounds.  This is on tv audio, however it has been dropping in and out when grouping with other devices also, these are far more severe drops where audio will not play for ten seconds then it will join again.  have taken diagnostics of tv audio issues1987513514 also to note, can have the audio issues replicated by pressing volume up or volume down on remote/iOS app 

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Corry P
9 months ago
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SteffanyContributor I
asked in Home theater
external devices

Can I connect a CD player (either wired or Bluetooth) to my soundbar?

1
Airgetlam
9 months ago
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JackDUKContributor II
asked in Home theater
Audio cutting out getting worse

I posted a while back about my Arc cutting out for about a second periodically. Research suggests my Samsung Q80T might be the culprit.In the last week or so the odd second has become a much more frequent 4 to 6 seconds.Time to call it in I think. Anyone else experiencing this?

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Sotiris C.
9 months ago
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GivingYouFLACSonos Employee
posted in Home theater
Feature Request: different surround levels for spatial audio vs stereo

Feature Request: different surround levels for spatial audio vs stereo When listening to atmos content via Apple Music, I feel the need to turn up the surround music slider. It is then too loud on the surrounds when a traditional stereo track comes on. I have the surrounds set to full.  I’d like there to be separate volume sliders for Spatial Audio surrounds and stereo audio surrounds, just like tv vs music, but a subcategory within music.

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Sotiris C.
9 months ago
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MurasgulAvid Contributor I
asked in Home theater
Sonos surround (rear speskers) volume difference (Era300’s)

Hi all, today I installed the Arc, sub mini and two era 300 speakers as rear speakers. I finish everything and while watching tv and listening to music from the tv, I realized the rear speaker is right centered, meaning it’s more louder than the left one, even when I do a surround test demo on YouTube. Can this be related to true play? Anyone else had this problem?

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G
9 months ago
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