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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,391 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5527 Topics
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WmorilloContributor I
asked in Home theater
ASUS RT-AX86U Aimesh with RT-88U & RT-66U_B1; and Sonos issue

I just updated my house WIFI with Asus RT-AX86U, with AC88U & AC66U_B1 as Aimesh nodes with ethernet backhaul. I followed every other topic about FW version, Airtime Fairness, QoS, etc, but still my Sonos equipment (a Play5 Gen 2, a Play1, 2 One SL, and a Beam) are not able to function (random disconnections, no control over the S2 app, etc.

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controlav
3 years ago
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kiurContributor I
asked in Home theater
No Dolby Digital Panasonic TV with Sonos Beam

I recently bought my Sonos Beam and hooked in up with my 10 year old plazma Panasonic Viera TX-P50S20 E through its HDMI ARC slot. To other HDMIs on my TV I plugged my cable box outputing Dolby Digital and Google Chromecast device. The problem is no matter which one I use I’m not getting DD, only PCM. I also tried the optical output from my TV - same thing. I googled on this issue a bit to find out I’m not the only one and even in Sonos community I found folks reporting the same problem. The BIG question is: has anyone been able to fix / workaround this or the situation is hopeless and there’s no way this could work as Panasonic does not passthrough DD ? Anyone?

3
K
3 years ago
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zadcContributor I
asked in Home theater
Slight drop sound HBO MAX

Hey everyone.When I watch HBO max with my full setup (arc, slx2 and sub) about every three minutes sound will drop for a second and pick back up (especially during action sequences). I've done resets and changed HDMI.  I have sony 950h plugged into eARC. Any suggestions? Only happens with HBO max. No issues with prime/netflix/ cable etc...

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Corry P
3 years ago
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Moadel82Contributor II
asked in Home theater
2 Sonos five stereo grouped with Beam for music

Hi all,i have recently purchased 2 Sonos Five and stereo paired them to listen to music which works well. I am considering replacing my Bose aoundbar 500 with Sonos beam and my question is what is the best setup of the 3 pieces in the following 2 scenarios to get the most immersive sound experience? 1- Watching TV2- Listening to music  n.b: the music i am listening to is bass heavy.  appreciate your advice. 

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M
3 years ago
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kinger251285Contributor I
posted in Home theater
SONY KD-65XH9005 SONOS ARC & XBOX SERIES X Issues

I recently purchased a sonos arc which arrived last week, setup as per the sonos instructions and was all working fine. However i have started encountering issues with the sound just randomly dropping out. This can be when watching TV or using one of the android apps on the tv (Disney +). Also when the xbox series X is set to output dolby atmos the sound drops every few seconds. Sometimes when the tv is first turned on then sound does not come through the soundbar. To rectify the TV audio i have to change the output from Audio System to TV Speakers and then back again. This however does not stop the sound dropping randomly again or the Xbox Issue. I am unsure which device is the problem, whether it is the soundbar or the TV Struggling to process the sound correctly. However i have never had any of the above issues when using headphones or the TV Speakers.Setup on the TV: Speakers: Audio SystemeARC mode: AutoDigital Audio Out: PCMPass through mode: Auto I am also posting this on the SON

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K
2 years ago
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SchoelsContributor I
asked in Home theater
Truplay

HiI have sonos arc along with 2 sonos one gen 2. I have a tv table that I have to move every night to watch tv but it is in the same place every time I watch tv. Does this mean something for the calibration of the truplay that I move it every night even though it is in about the same place?

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S
3 years ago
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jonb-odieContributor I
asked in Home theater
Beam - Not showing up as Airplay device on iphone 8 any more (shows on Mac and iPad)

Hi, My bean has stopped showing up on my iPhone as a possible airplay device. This appears to be the case with or without the Play:1’s connected as rear speakers. My Mac can see the beam as an airplay device in the audio drop down and is select-able. Oddly, my other iOS device can see it and it s running the same OS - 14.4.1 I have disabled all active VPN’s on the device but i imagine there could be something else interfering with this if its working on other deices. Ive reset both router and sonos devices a few times already to no avail. Is this something any of you have seen or reported before?

4
Airgetlam
3 years ago
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agold1002Contributor I
asked in Home theater
Issue With Surround Sound Speakers via Amp

Hi all,Was helping set up a Sonos system for zay friend of mine and we are running into an issue.  I have an Apple TV connected to a Sony Bravia TV. Apple TV has Dolby 5.1 turned on and the TV passes the sound to a Sonos Beam via HDMI Arc. In the same room, we have surround speakers connected to a Sonos Amp.  All Sonos products are connected via wifi.When playing music, all speakers function as intended, but when we switch the input to TV, the surround speakers do not function. Anyone have any ideas here? For context, was running Youtube TV on an Apple TV but also tried streaming music via airplay and neither worked.Thanks in advance for any help

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J
3 years ago
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alt71Contributor I
posted in Home theater
Inherent A/V delay with Sonos Arc?

What is the minimum inherent A/V delay when using the Sonos Arc with a Sonos Sub and One SLs for surround?  Assume that the eARC signal from the TV has zero A/V delay between the displayed video and when the eARC signal emerges from the TV. Thanks,Adam 

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Sonosjunkie
3 years ago
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spencheyContributor I
posted in Home theater
Arc audio and TV picture cut out

Hi, I’ve seen some Arc posts here but i’m not entirely sure I have the same issue. I’ve tried two dozen handle fulls of HDMI cables. Just about every setting I can change on my TV and still have this issue.  I’ll be watching TV (direct TV) or playing PS4 and my picture and audio will both cut out. It can go an entire day and not have an issue or it can go just a few minutes. The cut out varies between 15 seconds to a minute. The frequency can go from every minute to every 30 minutes. I can’t change my HDMI input as my Vizio just tells me to plug the audio output back to the HDMI-ARC input  Suggestions!?!?!?!?! This is driving me nuts when I waited along time and spend alot of money on this. LOVE the sound it puts out but I need HELP

5
Ken_Griffiths
3 years ago
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therealme4Contributor I
posted in Home theater
Beam Surround Capabilities

Hi,I’m trying to figure out how to get the most out of my Beam + 2 Play:1s surround system for TV and streaming services.My Sonos system above is complemented with an Xbox One, Chromecast (2nd generation), a Winegard FL5500A FlatWave Amped antenna, and an older LG LS4500 TV. The Beam is connected via the digital audio output.I’ve been noticing that I only get PCM Stereo 2.0 no matter the game or app I’m using through the Xbox or Chromecast, but I get Dolby Digital 5.1 from the antenna. I’m assuming Dolby Digital 5.1 is desirable over PCM Stereo 2.0 (although I am hearing sounds in the rear speakers even when the app shows that it’s receiving a stereo feed).My question is this. Is the stereo signal a limitation in my TV’s older HDMI inputs? Do I need to upgrade my TV or my input devices (maybe to a new Google Chromecast with Android TV) to get more a more consistent and reliable surround signal passed on to my Beam? Or is this the best that the Beam + 2 Play:1s can do?Thanks!

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T
3 years ago
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Mal1974Trending Lyricist I
posted in Home theater
Sonos Beam - Sound from TV apps not working

I’ve got a Philips 55PUS6703/12 tv and I’ve just taken receipt of a Sonos Beam.  On my Philips TV I set the sound output to ‘Multichannel’ which resulted in my sound output on my aerial channels being Dolby 2.0, which was all good.  But upon using Netflix (TV app), Amazon (TV app) or Disney (cast from iphone) I am getting no sound whatsoever.  On Netflix the sound is showing as Dolby 5.1 (English), I have to change it ‘Dolby 5.1’ and it then works. Output showing on the Sonos App is ‘Dolby 5.1’. This is a bit of a pain if I have to do this every time.  On Prime I have no ability to change the sound. So in order to get sound I have to change the TV sound setting from ‘Multi channel’ to ‘Stereo’.  This is a complete pain and I’m wondering if the Beam is even compatible with my TV. I don’t want to have to change sound settings depending on what I’m watching.  At the moment I’ve set the TV sound option to ‘Stereo’ so everything is working. But I’m now missing out on Dolby 2.0/5.1.  Any hel

3
M
3 years ago
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Bill KentContributor II
asked in Home theater
Sonos response needed - Arc tinny sound

What is status of Sonos addressing the tinny sound with the arc?  Can they provide research status and approximate dates for a software fix? 

3
Corry P
3 years ago
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Wan6Contributor I
asked in Home theater
Sonos Beam freezes and unresponsive

Hello,I've a problem with my Sonos beam. Every morning when I turn on my Tv the audio stop and skip on the Sonos Beam. When I want to check the Smartphone app the Sonos beam is unreachable. The only solution is to unplug the power and the Sonos work again perfectly for the day. I've already try the factory reset with no success. Please find my diagnostic ID : 1944524877 Thanks.

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Xander P
3 years ago
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PratikContributor I
posted in Home theater
Yet another "Arc keeps disconnecting from my TV" thread

Hi there, My arc is attached to a Sony A8H tv using eARC. By a process of elimination I am down to precisely two HDMI ports in use on the TV: port 1 - the TiVo, port 2 (eARC on this model) has the Sonos arc on it. Every evening when I finally get to turn the tv on there’s no sound.If I unplug the hdmi and reseat it, still no sound.Note: If I switch to toslink instead -- I get sound but then I can’t coerce my remote to control volume which is just a peach of an experience.If I ultimately unplug the arc to hard reboot it… there’s sound! I’ve taken a diagnostic 1571833039, but it was after rebooting, that may have cropped logs, not sure. If it did please let me know and I’ll take another one -- I assume as soon as tomorrow I’ll have a repro so it’s easy for me to add diagnostics (one per day!). What should I try? Is this product just a lemon? Pratik 

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P
3 years ago
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Nik TContributor I
posted in Home theater
Sonos Beam + Samsung LE32R81W without HDMI ARC and Optic

I have TV Samsung LE32R81W without HDMI ARC, Optical and Sonos Beam.I connect TV RCA cables + adapter: RCA In Optical Out + Sonos Optical Audio Adapter + HDMI to Sonos Beam.Application connect to TV but sound doesnt work.Diagnostic code: 777194228 What should I do?  

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N
3 years ago
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beratContributor I
posted in Home theater
Sonos Beam low sonos sub output

Hi All,I recently purchased a sonos beam shadow edition  from ebay in brand new condition. I set it up the other day and the sound quality was very underwhelming. Then with hope, I added a sub gen 3 to the setup and something weird happened. I saw that although the sub was added there was no output. Then I played with the sub on/off toggle switch and there was weak output from the sub with the toggle switch off and no output from sub when the toggle switch is on position. I can easily compare the sub output and normal on/off position with a sonos arc I currently  have.Does anybody have any idea/recommendation or a similar incident. I would appreciate any helpThanks and Regards  

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Sonosjunkie
3 years ago
Sonosjunkie
SonosjunkieProdigy III
asked in Home theater
Arc Ethernet port

Anyone else have a ‘wobbly’ Ethernet port? Tried connecting Ethernet yesterday and noticed that the port is incredibly loose. The port on the playbar was very solid and firm. This one looks very shoddy. Is this normal for the Arc?  I’m not convinced that it is even working (need to do some more tests to confirm it is getting an IP address - initially disabling the wifi on the Arc rendered it unmanageable. So I suspect that ethernet is not getting any connection to the network at all).   

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Sonosjunkie
3 years ago
C
ChiBrandonContributor I
asked in Home theater
Sonos Play:3 and Beam

I know this has been asked before but all of the threads seem rather old.  I have an opportunity to buy two play:3’s from a friend.  Will these still work with the S2 app and be able to connect with the Beam as surround speaker?  Appreciate the response. 

2
C
3 years ago
G
GammawaveContributor I
asked in Home theater
Issues with LG CX and Dolby Atmos

Hey folks, looking for some advice.  After a bit of messing around I finally managed to get my app (through Android not IOS) to recognize that I was receiving an Atmos signal from my 4k player and the Netflix app. However my current issue is that when I test it the speech from the ARC is very muffled, that’s testing it on Ready Player One 4K disc and both Lost in Space and Bright via Netflix.  The confusing thing is that the speech eventually fixes itself but it takes a fairly long time to adjust.  I’ve tried adjusting various settings but nothing seems to be working.  Everything was bought just before or just after Christmas and this is the first chance I’ve had to put everything together.  HDMI cables are all fine but wondering if I should try the one that was supplied with the ARC or not. Someone criticized the placement of my ARC as it is only about 3 or 4 inches of the ground below the TV, this was necessary as the damn TV is so big it takes up the majority of the surface. Any adv

9
G
3 years ago
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Niels OleContributor I
asked in Home theater
Software 13.0 on Beam and ARC

Updated software (13.0) on Beam and sound not working connected to Samsung TV via ARC. EasyLink on TV is still switched on. The Sonos App writes that Easy Link is not switched on.

23
N
3 years ago
K
Kevin2021Contributor I
asked in Home theater
Other speakers not working with Arc

Long time Sonos customer with many speakers.  Added an Arc recently but there is no output from speakers (sub, surrounds) in the same room with the Arc - neither (full) music nor surround (dolby digital).  The same speakers work fine in another room, including with a Playbar instead of the Arc or when added to a different room and grouped. Diagnostic:  1191244377

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Corry P
3 years ago
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joegoad1Contributor I
asked in Home theater
Arc pops after TV shuts off

I have an LG Nano Cell 90 with HDMI Arc out to a Sonos Arc and have a Sonos sub, when I shut the tv off after about a second or 2 the Arc will pop. I can't seem to correct the issue, any advice and tips are appreciated. It is SUPER ANNOYING!

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J
3 years ago
M
MITCHETJUKContributor I
asked in Home theater
Sonos Beam has ceased to connect to audio from Sony TV

HiI’ve had a BEAM for about 10 months and it has been working just fine, as both TV Soundbar and music speaker.Yesterday I noticed when I turned the TV on that the sound was coming from the TV, not the Beam.  I looked at the Sonos iOS App and it confirmed the Beam wasn’t playing the TV sound.So I went into setup and selected ‘TV Setup’, confirmed ‘Continue’ and the app reported “X HDMI” and “√ HDMI ARC”. This boded well. I clicked “Connected to ARC”. The app responded with Connecting but then came back with “A device is interfering with the HDMI Connection. Disconnect any other home theatre products, then try again.”  I have no other Home Theatre products to disconnect.I have discocnected the Beam from the TV, switched both off for about 15 minutes then powered both back up and reconnected the HMDMI ARC cable. Same result: the TV sound does not come from there Beam if I select it as an output.If, however, I disconnect the other HDMIs (Virgin Box & DVD) the Beam works. But only for

1
Corry P
3 years ago
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DrR0b3rtsContributor I
asked in Home theater
Beam Sony Bravia xh95/x950h CEC problem

My Sony xh95 (x950h) and Beam are not connecting. I'm using the Beam's included hdmi cable into the tv's hdmi arc port. I've switched Bravia sync on, which I understand is Sony's term for CEC.The TV can see that something's in the port as it is shown as a connected input, but the Beam does not show up in the Bravia sync device list, no audio is outputted and the sonos app reports a CEC error. Spotify works fine on the Beam via the android app. Any help appreciated! Feel like I've tried everything. 

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Airgetlam
3 years ago
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