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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,599 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5574 Topics
R
RWilksyContributor I
asked in Home theater
Sonos 1 surround speaker crackle

I have an Playbar and 2 x Sonos One’s set up for surround sound. The left speaker has started crackling when watching the TV. I can’t highlight when this happens as it is intermittent and sporadic and very annoying😡Any ideas about what’s going on?

2
R
11 days ago
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matthewszay3Contributor I
asked in Home theater
Factory Reset

Mh sonos beam gen2 won’t stop blinking orange and white when i tried to factory reset it . what do i do?

2
Jamie A
6 days ago
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RWE2173Contributor I
asked in Home theater
Sonos ray

HiUnfortunately I have a TV with no digital optical audio outlet, are there any adapters on the market or any other ways to connect the Ray to a TV with no digital optical audio outlet? 

2
Schlumpf
6 days ago
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PetkoContributor I
posted in Home theater
Placement of Era300

Beam + 2x Era300 + Sub Mini 2 Hi all, The sofa is centered against the TV.You see I don't have plenty of space to move. I am thinking of getting wall mounts and I want to place the Era300 in 30* degree. Listening plenty of music, sometimes movies.What would be the best position to place them taking into account my situation for the best Atmos? Thank you  

2
Schlumpf
5 days ago
G
Garbro78Contributor I
asked in Home theater
ceiling speakers through my tv

Hi there, I’ve got a Sonos arc, sub, amp and 6 ceiling speakers as my Sonos set up. The arc and sub are connected via hdmi to my tv.  The 6 Sonos ceiling speakers are connected in the same wifi network. When I play music via Amazon music or spotify I can get the music to play from the tv (arc and sub) and through the ceiling speakers that I group as kitchen.  What I can’t seem to work out is how I get the sound from them all when I’m watching the tv. When I watch tv it only comes through the arc and sub and nothing through the ceiling speakers. Is there a connection that I should be making when playing sound through my tv to get it through the ceiling speakers as well? Thanks. 

2
Airgetlam
3 days ago
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Vb83Contributor I
asked in Home theater
impossible de se connecter au Bluetooth

Bonjour à tous, Je n'arrive pas à me connecter au Bluetooth sur la Beam.J'ai essayé sur mon Samsung et sur un Apple, la barre n'est jamais retrouvé en Bluetooth. Lorsque j'appuie sur la touche Bluetooth de la beam,  cela clignote en orange.Auriez vous une astuce ?J'ai réinitialisé et cela ne fonctionne pas mieux.Merci

2
V
8 days ago
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DandwpgContributor I
asked in Home theater
ARC/Sub is connected with surround using Play1's and they cut out

I have been using my ARC and Sub connected by wire and 2 Play 1’s as wireless surrounds for a while.  recently (the last 2 weeks or so), the sound cuts in and out on the Play’1s.  I have tried removing the Play 1’s as a surround and adding them back as well as resetting my modem.  They will play for a while using Spotify, then start cutting out after a while.  (Intermittent).  This does not seem to occur on just Spotify though.  The subs do this no matter the distance I set them nor the “Group Audio Delay” I set.  Volume limit is off.  Night music is off, but Spatial Music is toggled on.  Am I missing a troubleshooting option here?

2
D
2 days ago
M
MoosroomContributor I
posted in Home theater
beam raakt connectie tv kwijt

Als ik mijn tv samen met ziggo next in stand-by zet raakt hij verbinding kwijt met sonos. Stekker tv eruit en erna erin dan doet alles het weer. Hoe los ik dit op?  Moderator edit:Google Translate-When I put my TV in standby together with Ziggo Next it loses connection with Sonos. Plug TV out and then in and everything works again. How do I solve this?

2
M
14 hours ago
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KradTrixveraContributor I
asked in Home theater
Sonos going in and out during videoplay

Sonos arc been having problems just recently. It would skip every minute or so with a silence and have the sound back on again. It’s very frustrating. I’ve changed channel and submitted a diagnosis. Number is 326850152. Please someone help resolve this issue. 

1
controlav
3 years ago
B
B BContributor I
posted in Home theater
Issue with Sonos One SL not showing up in application.

I have 4 Sonos One SL speakers in my house.  For the previous 11 months, everything has worked great.  Starting last month we can only see all the speakers on my android phone and the app on my Imac.  My wife is not able to see or control any of the speakers on her android phone.  We have uninstalled the app and reinstalled the app on her phone.  I have unplugged and restarted all of the speakers. Any ideas?

1
Paul A
3 years ago
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ambrosgmContributor I
asked in Home theater
Sonos arc won't connect to wifi or Ethernet

Just got my Sonos Arc and sub gen3. The sub connected to my WiFi without a problem. The arc won't connect. I tried Ethernet, reset my router, bought a new Ethernet cord, and even moved everything right next to my router. Still won't connect. Any suggestions on what to do next? Very disappointing after spending so much on these products. Hopefully I can get it to work.  I'm using Android phone for Sonos app. I have a spectrum router. Literally every other thing I have connects to the WiFi without a problem. Only issue is the Sonos Arc. I do have an older 1080p TV.

1
AjTrek1
4 years ago
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hunteroContributor I
asked in Home theater
Sonos ARC surround system without WIFI

Hi Sonos community I have a poor/zero wifi connection in my room and wanted to connect with a wired system. Pleast let me know if this is a possible set up for the Sonos Arc surround package. The situation is: I have a wired ethernet connection/port into my room from the router in the main house. Plan:Convert this singe ethernet port into multiple ports with a switch e.g. TP link TL-SG105Sonos ARC connected via ethernet to swtich, and ARC HDMI To TV Hisense N7 series (which is also connected to router via the switch)Connect Sonos Sub and SL One to Sonos ARC network WITHOUT wifiPlay TV with this Sonos surround system  I understand i wont be able to control Sonos wireless e.g. on mobile app for music purposes which is fine as this is temporary until i move into a home with better wireless setup.  A wifi range extender wont work for my room.Looked into a mesh network but my room almost gets almost zero wireless connectivity so not sure if this will work. Spoke to someone about another wir

1
106rallye
3 years ago
A
andrewm1Contributor I
asked in Home theater
Can't factory reset the playbar & surrounds won't work

1) I have followed the instructions - unplug > hold down mute button and plug back in > hold and wait for amber light > amber and white light flashes ... but then it immediately turns to flashing red. There is no flashing green. 2) During initial setup, my iphone sonos app can't find the "SONOS" wifi network. The only way I can set it up is through the ethernet connected directly to the router. 3) The surround speakers (2 play 1's via wifi) won't make any noise. The playbar is wired into the router. The surround speakers only work when as surround when one of them is hard wired into the router. When unpaired from the playbar, they each work fine independently or as stereo over wifi or ethernet. FYI the router is a brand new LINKSYS EA7300 router.

1
Jeff S
7 years ago
B
BrodoContributor I
asked in Home theater
Left surround disconnecting when phone connects to 5g wifi network.

Oddly enough, either the sub or left surround disconnects when my phone running the sonos app connects to the 5g wifi network instead of the 2g one. Anyone faced something like this before? Would really like to be able to use my 5g wifi lol.

1
Rowena B.
3 years ago
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Luckdog99Contributor I
asked in Home theater
Setting up Sonos with Philips TV and getting message every time volume is adjusted

After turning off my tv speaker during the Sonos setup, I get this stupid message basically telling me that the TV speaker is deactivated. "The TV speakers have been turned off..." etc. Takes up about half the screen too. How can I turn this off? TV model: 55PFL5706/F7

1
Chris
7 years ago
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Bpcook12Contributor I
asked in Home theater
Arc + Move

I’m completely new to Sonos. Have the Arc + Sub (gen 3) coming whenever it’s off backorder.  I’m also interested in upgrading my Bluetooth speaker to the Move. I know when watching movies I wouldn’t be able to pair the Arc & Move…. but if having parties and want the Move outdoors, could I stream the same music through both simultaneously for inside and out? 

1
buzz
4 years ago
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cougcoolContributor I
asked in Home theater
Arc clips when used with Samsung Frame

I have an odd issue , every now and then the sound from my arc clips, I don’t notice it from the other speakers sl’s or the sub and it only occurs with my TV . The TV is a 2020 samsung frame . I changed all the HDMI cables to 2.1’s , When it happens if I switch to streaming it goes away . TV audio is set to auto. the only way to make it stop is to unplug the ARC . and again it is very random . 

1
Airgetlam
3 years ago
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benaaaaaContributor I
asked in Home theater
18.6tb of data down.

I have 9 Sonos devices connected and have what I think is my beam chewing up a tonne on data.it’s used for tv via arc connection so not much streaming of music but currently showing 18tb down and 493gb up over a few weeks.It’s not constantly playing music but audio from the TV. I use sonos app daily and it’s not playing audio or using any services.  what could be causing this?

1
B
3 years ago
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RossihContributor I
asked in Home theater
Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

1
Airgetlam
3 years ago
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DjAContributor I
posted in Home theater
What is the best audio format settings as input for the Sonos Beam ?

Hi, Recently I became the owner of a Sonos Beam soundbar. I connected this to my TV via HDMI ARC. I have some issues with the synchronisation of my TV sound. My audio output settings on my Philips 55POS9002 can be Stereo, Multichannel, Multichannel (bypass). My 4k kpn television experia box audio format can be set to Stereo, Dolby or Auto. It still suffer from lip-sync problems. On all devices it is possible to do things with the audio delay. What is the best combination of settings for the Beam ? Which audio format and where to set the delay ? Thanks in advance.

1
C
5 years ago
U
User477074Contributor I
asked in Home theater
Sonos ARC placement

I have read a lot of the ARC and placement. It seems like to most people keep telling me that the ARC should be below the TV. But I can't really understand why?  My TV (65”) is put on the wall 16 inch from the floor, the sofa is on the same hight so I get the eye view in center of the screen. 5 inch above the TV I have a sonos playbar. It works very well.Now I'm considering the ARC instead of the playbar but is thinking about the placement.Currently I have a media bench below the TV and drilled holes above the tv for the playbar to hide the cables inside the wall.I was hoping that I could use the same position for the ARC or I will need to remove the bench and “repair” the holes in the wall. The room is 8 foot high.Thanks! 

1
melvimbe
4 years ago
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jillzatykoContributor I
asked in Home theater
Help connecting Playbase to Vizio tv

I have the audio plugged into my tv and the power cord plugged in as well. The Sonos app says it cannot find the tv audio and won't set up. Can someone help?

1
Airgetlam
6 years ago
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brijazzContributor I
asked in Home theater
No Sound - AppleTV 4K + Sony TV + Sonos Beam

Pretty straight-forward setup: AppleTV 4K connected to HDMI 2 on my Sony TV. HDMI-ARC out of the Sony into my Sonos Beam. This was working perfectly.Now, a mystery: I moved into a new home, hooked everything up in the same way as before (I think!) and now I can't get sound from the AppleTV to the Beam. My Sony TV is set to 'external speakers' (it did this automatically when I connected the HDMI cable from the ARC port to the Sonos. The Sonos itself is working otherwise (i.e. I can play music through it either via the Sonos app or by AirPlay).Suggestions? I'm going mad!

1
Annazel S
4 years ago
J
JessealfredoContributor I
asked in Home theater
Sub and Speakers won't configure to my new Arc.

I replaced my Bar with an Arc. Now the sub and speakers won’t configure, I’ve already tried rebooting everything, it didn’t help.

1
Mark P
3 years ago
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moleary33Contributor I
asked in Home theater
Want to connect beam to xbox one without TV

I have a projector which does not have ARC/optical audio output.    I want to connect the beam to the xbox one optical output and then the xbox to the projector.    In setting up the beam it asks to test connection and doesnt work from there. Anyone know if i can connect the Sonos Beam directly to xbox vs TV.

1
controlav
4 years ago
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