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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,708 Topics
  • 29,037 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5708 Topics
A
Akb44Contributor I
asked in Home theater
Volume going to max all the time - beam 2

Hello i have an issue with my Sonos Beam. I just unboxed them an hour ago, the volume of the beam keeps going to max.The sonos beam is connected via HDMI arc to my LG OLED BX and no matter how I change the volume with my Apple TV remote, LG TV remote, or even Sonos app it goes to max volume .here is my log 1398699352 i have put my max volume to 20% in the meantime.  never had any issue with my Bose soundbar :( 

2
A
7 months ago
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hansonkeContributor I
asked in Home theater
Surround speaker static

I have started to experience static and crackle in my Sonos one SL surround speakers but only when watching the Fox Sports channel on my cable.  Football crowd noise and NASCAR is where it’s most evident.  Has anyone else experienced anything similar?

4
H
7 months ago
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Mrcool79Contributor I
asked in Home theater
Beam surround with Sony TV A80J

I have problem with my apps like Youtube on Sony a80j where the dialogue is lower and the other sounds like boms and music are higher. I have switched on the dialogue button on Sonos sorround (Beam gen 1 + 2 play1), and the settings are on Dolby Digital and connected with earc.Here are my settings: 

4
Corry P
6 months ago
Aslaidlaw
AslaidlawContributor I
asked in Home theater
Home theatre beyong the reach of WiFi Arc/era300s and sub.

WiFi in my home does not reach my Era300s or sub but my Arc is hard wired to Ethernet switch. Will Arc create a network and talk to Era300s and my sub gen 3 for home theatre or do I need to hard Ethernet wire the other speakers too. Thanks in advance.  

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Aslaidlaw
5 months ago
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EMIzContributor I
asked in Home theater
I want to build a surround system with 6 speakers

I want to build a surround system with 6 below speakers.■beam x1■One x1■One SL x1■Era100  x2■Sub miniI set beam as center, One and OneSL as Lear.However, the remaining two units cannot be incorporated into surround sound.Excluding the sub, I can only connect 3 speakers, and I would like the other two to be on the left and right front, but is that possible?

7
E
2 months ago
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TheGlovemanContributor I
asked in Home theater
sonos arc interference with Samsung remote

Hello,I have a sonos arc hooked up via HDMI-ARC to a new Samsung QLED TV. After a few days the Bluetooth on the remote stops working and I need to turn the tv off and on. This then repeats itself over and over again. I contacted Samsung and they have given me new remotes and even replaced the entire main board of the TV, none of this solves the problem. I then unplugged the arc and this appears to have solved my issue. Does anyone know why the arc would be interfering with the Bluetooth??? It's my understanding that the ARC doesn't even have Bluetooth.Help!Thanks in advance.

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Airgetlam
8 months ago
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eurocatContributor I
asked in Home theater
ARC with strange noise

Hello,I have the problem that my Sonos soundbar suddenly starts humming. This happens when I use it while watching TV. Is there a reason for this or should I assume that it is defective? Thank you!

5
E
5 months ago
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Chaser09Contributor I
asked in Home theater
Can I include a Play 5: GEN 2 in a stereo system with a Beam and two Play 1 speakers?

Would I be able to use a PLAY 5: GEN 2 in a room system with a Beam and two PLAY 1 speakers?  I know I can have them in the same room to play audio and music, but my question is if I can actually include it in the stereo system, like how I use the Play 1 speakers as rear stereo with my TV and Beam.

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G
3 years ago
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The GirtAvid Contributor II
asked in Home theater
Set up

Hi everyone. Please excuse me if I sound a little stupid, but still new to this so be gentle🤣I am getting a Sonos arc how do I set it up with my other products, 2 era 100, sub mini, & replacing my beam with the arc, is it easy, even for someone like me.🤔  Many thanks for your help😃

10
T
8 months ago
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VmanonlineContributor I
asked in Home theater
Beam drops connections to other Sonos speakers

I have a Sonos beam speaker connected to my hi DEF projector when I connect my other Sonos speakers to the beam I have a constant drop outs of sound. I have two sets of Sonos one speakers and one set of Sonos play one speakers all on my Apple extreme network. I also have a satellite Wi-Fi router that I am not using the network but it is active. What can I do to stop these cut outs? I’ve already change the channel on the Apple extreme router twice. Thank you

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V
3 years ago
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nombrecinqContributor II
asked in Home theater
Sub paired with Arc works with music but not movies

I’m having an issue with the sub (gen 3) that I have added to an arc and TV. A couple weeks ago the sub stopped working with the TV and movies, but works perfectly fine with music via Spotify.Removing the sub and re-adding didn’t fix anything. Any ideas of what to try next?

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AjTrek1
7 months ago
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Florian HendrickxContributor I
asked in Home theater
sonos playbar humming pitch nooise

I'm not the first reporting it, but not understanding from the other threads what i should do as a next step...Suddenly my sonos playbar gives a continous pitching noise. Doesn't change if i plug in out ethernet or optical.In any case, i expected this device to last a few decades. Anything i can try to fix it? Kr  

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F
1 year ago
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gman27Contributor I
asked in Home theater
ARC TV Autoplay Function Not Working as Expected

Seems the TV Autoplay function on my ARC soundbar is not working consistently as I would expect.  When this feature is enabled, my assumption is any audio signal provided via HDMI to the Sonos ARC should take priority over streaming audio via the Sonos App (i.e., Spotify, etc.). This should in turn automatically switch the audio signal from streaming audio to HDMI when present.Curious if I have the correct understanding of how this functionality is suppose to work in practice? Anyone else experiencing similar behavior?Below are 2 examples of how the function is working for me today:Example #1Streaming music via Sonos App → Turn on TV to view any Roku Ultra video streaming app (i.e. Netflix, Hulu, etc.) Outcome (AS EXPECTED) - Audio signal auto switches from streaming music to streaming app audioExample #2View any Roku Ultra video streaming app (i.e. Netflix, Hulu, etc.) → Switch to streaming music via Sonos App → Switch back to viewing any Roku Ultra video streaming app (i.e. Netflix,

3
G
1 month ago
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HalHowardContributor I
asked in Home theater
Sonos Five volume won't change with tv controller.

I’m using an LG CX 55” and the TV Remote will change the volume/mute the ARC and Sub but not the Five. Not sure if I set anything up wrong or anything.  

3
melvimbe
2 years ago
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FMercik1943Contributor I
asked in Home theater
I don't see my product Sonos Ray

"I don't see my product."Did factory resetBrought Android phone near unitConnection via EthernetUsing latest release & upgrade of Sonos 2 ControllerDid power on resetNo new router or network

3
N
1 year ago
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LorentzzzContributor I
asked in Home theater
Ray support on an older Samsung TV 3D LED 46" UE46C7000WP

My Ray doesn’t seem to work with a Samsung TV 3D LED 46" UE46C7000WP. The tv doesn’t have the same optical audio plug of the ray (TOSLINK) but rather a mini TOSLINK, so I bought an adapter on Amazon but the Ray won’t work still. I have tried to play with settings (and of course selected external audio on the TV) but it won’t play still.The ray works with airplay on my Apple TV so that’s definitely not the problem. Any idea how to fix? Is is the tv too old (I guess it’s about 10 years old)Thanks!

9
L
1 year ago
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jdawContributor I
asked in Home theater
Speakers jumping volume

Hi All, Have had a Sonos home theatre for roughly 5 years now. Recently over the last month I have noticed the sound jumping volume when watching/streaming TV. Every so often it will jump from what seems like a quieter muddier sound to a higher volume clearer sound. I appreciate that there are other apps and the hardware controls where people can inadvertently adjust the volume without realising, but this isn’t the case. It will spike up and down over the course of an hour the exact same amount.

1
G
1 year ago
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Bertto89Contributor I
asked in Home theater
Era 100 surround direction

I have checked the community and I think this topic is not answered. With the sonos arc, sub and two era 100 setup, which are touching the couch and mounted on the wall, the direction of these should be against the TV or diagonally to the listener. Aditional info:Distance to sonos arc is 3,8m.Distance between era 100 is 3mDistance for each era 100 to listener 1,4m. thanks for your answers and sorry if its duplicated.

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Stanley_4
4 months ago
J
jason_a69Contributor II
asked in Home theater
Cut outs when playing Apple Dolby Atmos tracks

Hi there,I am trying to play spatial audio tracks (or Dolby Atmos) through the Sonos app with Apple Music (I am on a trial).My setupBeam Gen 2 connected via ethernet cable to my router. It is also connected to my TV with an HDMI ARC cable but the TV is currently off. 2 x Era 300 connected via 2.4G wirelessly to the same router the Beam is connected to.I can get music to play for 10 or so seconds (I am testing with Abbey Road), the track plays fine and then cuts out and reverts to a non Atmos version (the Atmos logo disappears).I wonder if it is a problem with Apple as I can play Atmos content through the TV on the Netflix app.Any ideas please?Many thanks,Jason 

3
J
1 year ago
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harveybabesContributor I
asked in Home theater
Unable to setup Beam

This seems to be a common issue so forgive me if I am duplicating threads….We have brand new Beam and unable to set it up either wirelessly or on ethernet.I have tried all suggestions i.e. reboot router, reboot & factory set Beam etcWe have n existing Sonos system and I have had training so am now at a miss with why it will not allow us to set it up. It is nothing obvious. After trawling the internet we have run out of ideas. Very disappointing but if anybody has any other ideas we could try I would love to hear.

6
H
3 years ago
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dcwintonAvid Contributor III
asked in Home theater
TV Sound thru Roku only coming thru Sonos Arc. not Era 300’s or Sub 1st gen.

Equipment: Sonos Arc, Sonos Sub, 2x Era 300’s, Roku Ultra, LG TV. Connections: Roku Ultra to LG TV; HDMI Arc from LG TV to Sonos Arc Soundbar. All 4 Sonos speakers are working together when playing music thru Sonos via Sonos S2. With TV running, sound is coming thru the Sonos Arc. I am able to control volume and play/pause of the whole system from the Sonos Era’s. But no sound is coming from the sub or the Era’s.When playing music thru Sonos all is happily working.  The Roku is new. When I was using an Apple TV Gen 1, all was working together. 

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G
7 months ago
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enfieldrifleContributor II
asked in Home theater
arc & one sl surround replaced by era 300 no crowd noise watching football

hi,one sl surround gave me crowd noise on live sky/tnt football. using era 300 this seems to have gone ?.netflix i get dolby atmos confirmed on s2 app & surround audio.has the era 300 some how restricted surround audio as all i see on app is dolby digital  2.0.hope this maks some sort of sense.thanks

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Mr. T
8 months ago
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GreekoContributor I
posted in Home theater
echo sub

Can you pair echo sub to sono's arc

4
106rallye
1 year ago
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rawoodContributor I
asked in Home theater
ARC SL and One SL Not Connecting to wifi

I have recently moved and my arc and one’s will not connect to my new wifi. I have rebooted the wifi and units many times and when I add the wifi password it says there’s an error but doesn’t give an explanation of why or what to do next. IS there a solution out there? 

3
106rallye
1 year ago
J
jonb-odieContributor I
asked in Home theater
Beam - Not showing up as Airplay device on iphone 8 any more (shows on Mac and iPad)

Hi, My bean has stopped showing up on my iPhone as a possible airplay device. This appears to be the case with or without the Play:1’s connected as rear speakers. My Mac can see the beam as an airplay device in the audio drop down and is select-able. Oddly, my other iOS device can see it and it s running the same OS - 14.4.1 I have disabled all active VPN’s on the device but i imagine there could be something else interfering with this if its working on other deices. Ive reset both router and sonos devices a few times already to no avail. Is this something any of you have seen or reported before?

4
Airgetlam
3 years ago
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