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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,721 Topics
  • 29,119 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5721 Topics
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AsgerJContributor I
posted in Home theater
LG OLED55B7V+Beam with surround+Nintendo Switch = No surround

Hi.  I have a LG B7 OLED with a Beam gen 1 and two Sonos Ones for surround. It works great with my other consoles, but not the Switch. I have looked up different solutions on these forums, but the suggested settings doesn’t apply to my TV, I think. I’m not sure. Most of the answers corresponds to a LG C3.If someone has any experience with this kind of setup, I would really appreciate the help. It’s got eArc and such.  Thank you! 

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A
1 year ago
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joey13Contributor I
posted in Home theater
Sonos Arc Mounting Advice

Good Evening, I recently purchased a Sonos Arc Surround Set from you guys and I am looking for some installation advice in order to get the best possible experience for my configuration.  I will be pairing the Surround Set with an LG OLED 65" C1 (1449 W x 830 H x 47 D). I plan to wall mount the TV above my wall unit. I understand that it is recommended to have 4-5 inches (10-12.5 cm) between the Arc and the bottom of the TV. The height of my TV unit is 50 cm from the floor.  Viewing Distance: 270cm (2.7M)Eye Level: 106-107 cm (Industry standard 42").Ceiling: standard 2.4m By my calculations, for optimal viewing, the bottom edge of the TV should be 66.21cm from the floor if the tilt angle is 0 (so a fixed position mount).  If I were to mount the TV here, I would not have sufficient room between the top of my TV unit (50cm) and the TV to leave the required 4" that Sonos recommend.  It is recommended that speakers should be mounted at ear level or just below which again raises the TV even

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T
1 year ago
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G7JogaContributor III
asked in Home theater
Arc not showing atmos

I have a Sony XBR-75X750E that was hooked up to a Marantz Receiver and pre amp with high quality  hdmi (9.1. System). I now downgraded essentially to the arc sub and rears setup  but don’t have any Atmos sound or it doesn’t show in the app when before I was doing so with the bigger setup. Anyone know know why? I have the inputs to enhanced, arc is in “arc” etc

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T
1 year ago
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EronelContributor I
asked in Home theater
sub

I've just added a sub 3 to my arc and rear speakers . Do I use the sub to adjust the base or the EQ or both 

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Airgetlam
1 year ago
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BcdoneslContributor I
posted in Home theater
Terrible setup experience and purchase

My experience with the first sonos I bought.  Paid top dollar for the entire home theatre setup, including Arc Sub and two One SL. Unfortunately it is one of the worst audio system I have owned. It has an insane setup process. Sonos should mention in BOLD on their box packaging that this needs innumerable wifi connections to connect and NOT TO PLACE ROUTER OR AS A MATTER OF FACT ANY ELECTRONIC ITEM NEAR THERE PRODUCTS. Are you kidding, in this day and age you are suggesting not to have any electronic items in house near the system. Have you guys lost it. Seriously will recommend you to make a bluetooth connectivity system, these wifi system are not compatible with most routers. Had they mentioned this I would have never bought any of there products. With great difficulty connected there arc and sub.But none of there one sl can be paired with the arc. Returning this hopeless system back. Also the quality of music is only good with their sonos radio and with other sources it mediocre.My

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Corry P
1 year ago
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sonos_remersonTrending Lyricist I
asked in Home theater
Sonos Amp: No 5.1 only Stereo 2.0

Hello,I need some help please to troubleshoot why I am only getting “Stereo 2.0” sound on my Sonos Amp, please.Physically I have an old Panasonic TX-P50S30B plasma connected to the Sonos Amp over HDMI (via ARC). Connected to the Amp are two floorstanding speakers. Source material is fed in via Plex using a Google Chromecast Gen 3 again via HDMI into the Panasonic TV. This works well but I only get “Stereo 2.0” sound reported in the Sonos app, even when I try to play AC3 5.1 material from Plex.So obviously _something_ in my supply chain is down mixing to stereo but I am not sure what.I’ve tried connecting older Sonos Play 1’s as surrounds to the Amp. These work but again “Stereo 2.0” only despite the actual 4.0 configuration. The Chromecast and my TV are set to “Auto” for audio. My TV definitely passes 5.1 audio via optical as I have used that before with an older amp, prior to the Sonos Amp. Thinking that perhaps my TV is only passing stereo via HDMI, I connected a Sonos Optical adapto

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S
1 year ago
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JCLundContributor I
asked in Home theater
Sonos Arc volume

Hi out there!I have a Sonos Arc that has worked wonderfully for more than a year now. But tonight, when I watched the TV, suddenly the damn thing lowered the volume to zero without me having done anything at all! When trying to raise the volume again, the Arc fell down to zero again. It turned out to be a battle between me and the Arc! I raised volume and the Arc lowered it.Anyone who has ever encountered this phenomena?

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J
1 year ago
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moUcheContributor I
posted in Home theater
no dolby atmos

Ma tv lg est raccordée à ma sonos arc via hdmi arc. J'ai essayé des films en atmos et je n'ai jamais le son en atmos. Toujours en pcm ou surround 5.1. Que faut il faire ? Merci 

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G
1 year ago
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Clem_andContributor I
posted in Home theater
Sonos + projector wireless

Hello,I would like to equip my home theater with sonos system, but I wonder if it is possible in my configuration.I have a sofa that is in front of a bay window, so I do not want to have a television in front of this window. That's why I opted for a projector with a retractable screen on the ceiling. The projector is above the sofa. I would like to have a soundbar that I move in front of the window (under the screen) when I want to watch a movie and 2 Sonos ones on the sides, as well as a subwoofer. However, it would not be practical to have to pull a very long HDMI cable from the projector to the soundbar.Is there a way to make this entire system work over wifi with the projector sound?Is there a simpler way than having to place the soundbar under the screen each time it is used?The projector is an EH-TW7000, I already have a Sonos play:1. Cheers :-)

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melvimbe
1 year ago
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jburnardContributor I
asked in Home theater
New Sub (Gen3) causing low end feedback.

Hello Everyone,I recently hooked up my Sub Gen 3 to my Arc/One SL system.  It sounds good but every so often it sounds like there is low end feedback.  It’s a low frequency sound that just sort of takes off on it’s own.  When it happens I change the source and it goes away but when I go back to watching a movie it happens again.  I have tried lowering the sub volume and that helps but doesn’t fix it.Any thoughts at all?Thanks for reading!

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J
1 year ago
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MarcoOfThePoloContributor I
asked in Home theater
Tv mutes sonos beam since adding a Nintendo switch

Hi.  Hoping someone has come across the same problem and fixed it. Current set up is a sonos beam and two ones as rears. TV is an LG OLED 65 C1 and it’s all connected through eArc. Have an Xbox series X connected and recently added a Nintendo Switch to the set up which has caused some issues. At first thought it was an issue with the switch to the tv to the sinks but have noticed the issues is now coming up on the Xbox as well. Basically no sound and any attempt at turning it up comes up a symbol on the screen like it’s been muted. If I turn the tv off, restart the sonos and the stars align then it will start working for both consoles but it’s not full proof.  Anyone got any ideas how to fix?  Moderator Edit: Added “Nintendo” for clarity

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M
1 year ago
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BhamContributor I
asked in Home theater
Arc SL

Over the last year the Arc sometimes loses sound.  If I unplug the HDMI, sounds comes on the tv.  I have to unplug and reset the Arc to get it to working again.  Now this is happening atleast twice a week.  Anyone having this issue and a resolution?

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B
1 year ago
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NataliecoatesContributor I
asked in Home theater
home theatre set up with samsung tv

We have our tv Woking with our ray sound bar but no sound via our speakers and sub.

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Ken_Griffiths
1 year ago
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JalbertContributor I
asked in Home theater
set up placement question

I own a Beam, 2 x One’s and a mini-sub. Does anyone have a suggestion regarding using whether to position the One’s on either side of the Beam located in front immediately below the TV vs locating the One’s in back next to the couch as surrounds and using the Beam for all of the front sound projection?thanks n advance! 

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J
1 year ago
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TheStrangerContributor I
posted in Home theater
Sonos Beam Gen 2 & Dune HD Pro Vision 4K Solo - ARC Issues

I just got the Beam Gen 2 and it seems that i can’t use it properly with my Dune HD Pro Vision 4K Solo media player. The Vision 4K Solo has 3 HDMI ports at the rear, one input, and two output ones, one of which is for audio only. The thing is that i need the output HDMI to go to the LG TV so the only one i have left is the audio output HDMI and that is not compatible with the Beam Gen 2.I did enable ARC and CEC via the media player, nada.So basically since for some reason i don’t get Sonos didn’t put a 2nd HDMI onto the soundbar (input/output) i can’t have HD audio as output since i will need to use the HDMI to Optical adapter. Ideas anyone?Thank you.

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Airgetlam
1 year ago
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jcannContributor I
asked in Home theater
Play Projector Through Sonos System

Hello, I’m hoping you can provide me with a suggestion for how to make my projector play through my Sonos system. I don’t have a Sonos product that accepts audio in, but I want to make sure I purchase the correct Sonos product that will allow this to work. My projector does not have any audio output let alone an eARC output. Therefore, I have to use an HDMI spitter that separates the audio so that I can pull the audio from the streamed movie (usually through Chromecast) to a speaker that accepts audio in. But what I would like to do is be able to take that audio into some Sonos product and play it through all my Sonos speakers. Is that possible, and will I need the HDfury Arcana, eARC adapter to make that happen?Thank you for your help!

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J
1 year ago
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Acer99Avid Contributor I
posted in Home theater
Freesat surround sound

Helloi have just swapped out a SKY Q box for a freesat 4K box. Unfortunately, I only get stereo PCM now. Freesat say that surround is possible:Yes, our 4K TV Boxes are designed so that you can connect an audio device to your Set Top Box using your own optical cable.Connect one end of the optical cable to your audio device and plug the other end into the optical socket on the back of the Box.There is a setting on the box where you can select ‘surround’ for the optical connection.As this was a like for like swap I was hoping it would be straight forward.  I still get surround sound through Apple TV.  I have tried connecting the freesat box using:1 hdmi = works ok but only pcm stereo2 hdmi + beam optical adapter = no picture3 hdmi + beam optical adapter and another hdmi cable = as 14 hdmi and optical cable = as 1I have a Samsung tv with a connection hub (Samsung One Connect).  Devices connect to this and the there is an eArc connect to the beam.I feel that I’ve missed something.  Any clue

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106rallye
1 year ago
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RubenryapContributor I
asked in Home theater
Sonos, Apple TV, ARC & Dolby

Hi, Is there a way to setup the sound bar with Apple TV without losing Dolby? Currently I have the Apple TV connected to tv through hdmi ARC then I have the Sonos going to the optical port tv. Everything seems to work but I hate to miss out on so much function by not having the Sonos sound bar go to the arc port. The Apple TV plays the video and then the sound goes to the bar through the optical port. Also, can I add more than 2 surround speakers? I want to have 4. I bought them but seems like they can’t be used or added.

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106rallye
1 year ago
M
malikwContributor I
asked in Home theater
Cant login when connected system is different from account

Hello,I bought a Sonos Roam last year and loved it. Moved into a new apartment that came with a Sonos One SL and obviously trying to link them together. Me nor any of my roomates without Sonos devices have been able to login to the Sonos app and add my Sonos Roam to the SL’s system as a sub. We can all play independently to the SL or Roam from the Spotify app but we just cant login to play them together.When i delete  and reinstall the Sonos app I can login at first. Whether I press “Setup New System” or “Connect to Existing”, the only system on my mobile app is the SL. but my own Roam does not show on the mobile app at al (pre or post mobile login). When i login on online it says my only system is the Roam.Once I’ve already logged in, i press add sub/stereo pair it brings me to another login screen (i dont know why, I’m already logged in and it shows my acount details) but when i try to login from this screen it always fails!I also tried the desktop mac app and that was even worse exp

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106rallye
1 year ago
M
MustngSSContributor I
posted in Home theater
No Audio Netflix - Arc + Samsung Frame + Apple TV 4K

I suddenly can not get ANY audio to play on Netflix. I’ve had the sound cutting out issue that many have discussed on her quite frequently and backing out of the app, moving around the on the remote a but, and going back into the app works. This time I have navigation sounds in Netflix when scrolling through the app, but as soon as I click play on a video, no sound! Not even the previews will play audio. I DO get audio if I switch the Audio Track to AD or Spanish. I’ve had nothing but problems with my Arcs integration to other devices. Asking Alexa to play music on it through Spotify results in choppy on and off starting of the same song over and over again. Won’t play 5.1 on anything via AppleTV. If I didn’t install these piles of garbage to my walls, they’d be replaced.

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G
1 year ago
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Cr1st0f001Contributor II
posted in Home theater
Is the Sonos Ray right for my setup?

Was thinking about picking up the Ray. I currently have a Sonos amp, with Bronze Audio bookshelf speakers. The amp is connected to my TV via the hdmi arc. Will this set up get any benefit from the Ray?

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Airgetlam
1 year ago
C
cedarforestjapanContributor I
posted in Home theater
Where can I test Sub Mini (with Beam/ One x 2) Setting?

 I have Beam and One x 2 for our living room TV, which already has a great sound. We are now thinking about buying Sub Mini but would like to try this first and perhaps comparing with Sub Gen 3.The question is “where can we try this setting in London ( as you don’t have a SONOS flagship shop)Many thanks, and I look forward to hearing from you. 

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A
1 year ago
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Fran_E97Contributor I
asked in Home theater
bought a beam second hand, want to find out if its 1sf gen or 2nd

I can’t find anywhere on the bar where it says Beam1US1BLK or BEAM2US1BLK is there a place I can check with the SKU number? 

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R
1 year ago
SUPsurfer
SUPsurferContributor I
asked in Home theater
Sub (Gen 2) - NO POWER

I Registered my Sub (Gen 2) on 9/30/22.  The Sub has worked great until I moved the location.  When I plugged it back in the sub will not turn on.  I have plugged the Sub into other outlets to verify the outlet has power.I do not see a reset button or switch of any kind.  Is there a reset button or on / off switch?Sub Serial - 949F3EA5358EE  

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buzz
1 year ago
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Rich micilloContributor I
asked in Home theater
beam gen 1

will the beam gen1 work with S2 app 

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G
1 year ago
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