Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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I’ve got a Gen 2 sub connected to an amp and whilst listening to the tv i get continuos drop outs from the sub. Not sure its dropping of the network as it goes off and on really quickly. To be honest i havent had a chance to test if it drops whilst streaming music.I’ve sent in diagnostics and my number is 1722571753
Hi all. Probably not the first and not the last one asking, but as I haven’t able to find solution there is no harm to do it again, right? 🙂So I’m stuck with constant issue of Sonos Arc + Phillips 65OLED754/12 not being able to stay connected over arc and enabling tv’s internal speakers whenever they please or so. Both tv and sonos are running their latest sw. At first thought that there is something to do with switching sources (also using Amazon fire-stick and UHD IP set-top box ARRIS VIP5305) and not able to pass audio to correct channel after that, but have noticed that when I switch tv off and on in the next morning from the same source, then sometimes it will pass the sound correctly to the arc and sometimes it will just play audio from TVs speakers. So no logic behind that...Only thing that will reconnect the whole thing is to plug everything off from outlets and reconnect it back in 30s or minute later.. Any ideas ?..(Cables are okay - checked and just got upgraded to sonos ar
So I am upgrading my TV and have Sonos surround set up the following way:Sonos playbarSonos subsonos amp connected to 2 non Sonos ceiling rearscable box (Fios) i really do not think it’s worth upgrading to ARC (my wife might throw me out) unless it’s really worth it. I’m assuming connect HDMI 2 from cable box to TV and optical from TV to play surround. What audio settings should I use on LG? With this speaker setup is ARC really superior? Looking forward to getting it running. Any replies greatly appreciated. I am big Sonos fan have amp,to outside speaker, another 5.1 setup and 5 other play ones throughout house.
Guys….I need some direction here.I’ve got a new network setup so I’m trying to reset my playbar. It has the RJ45 connection and I have tried to do the reset but what I see as examples on how to reset the playbar on Google doesn’t have the same pic as on my playbar. They, whoever they is, say to hold down the play/pause button but my playbar doesn’t have a play/pause button...only the mute button (speaker with a /(slash) thru it. I’ve tried to do a reset holding down that bottom also but no luck.If my new Arc didn’t have such a long delivery time, I’d just move this setup somewhere else and tackle it another day but….. HELP!
I have had a Sonos System working quite happily for years, comprising a number of play 1 speakers, a play 3 and a beam sound bar.recently the app has been very hit and miss about finding the devices and usually displays the message unable to connect to sonos I have tried plugging one in to Ethernet which did temporarily fix the issue but after a couple of days it was the same issue and even restarting the connected speaker didn’t restart the system. I’ve tried controlling it from multiple devices with the same issue. Yet if I use the Spotify app all the devices are visible and can be used. I’m still using the s1 software but having seen so many people saying that their system has stopped working with Spotify on S2 that doesn’t seem a good move. Any ideas?
Good morning and a happy new year to the Sonos community.My issue is that after I have powered-on my Sonos speakers, I get no sound from my Sonos One SLs while watching TV until I have repeated the TV Setup in the Sonos 2 app.Music is fine, just TV.For info:TV is LG 55 CX
I want to set up a home theater using an Arc, Sub (Gen 3), One SL (Pair). I understand that the One SL’s are supposed to be behind you but do not have a location to put them behind the viewing area. If I put them on the same front wall as the TV and Arc will the sound profile be the same as putting them in the rear Thanks Jerry
My SONOS ARC is connected via eArc connection on my LG65GX tv and sound is playing through the sound bar but i am unable to use the LG remote to control the sound level on the ARC but it works with the SKY Q remote, also when i go through set up on the SONOS S2 app it shows the TV is not connected nor does the remote set up work. I have been through various threads and online advise and nothing has worked including fully resetting both products, check for software updates, setting it up in the TV as Philips etc I am using the HDMI cable supplied with the ARC, any ideas what to try next??
Hi there. A bit of a longshot but here it goes. I am trying to use the Beam as a stand alone speaker without the 70ms delay. The intended setup is as follows:My sound source is a DJ Mixer which has standard RCA output (left/right, white/red cable, you get it) I want to convert this into HDMI ARC in order for the Beam to accept and play.Question, what gadget will i need inbetween to convert the signal?? Some says that a TV inbetween can do the trick but surely there has to be another solution with a smaller size gadget. Like a preamp or something? Would a laptop/mac work as inbetween gadget? FYI i have no intention to stream the sound into other Sonos devices, ONLY the Beam. Thanks in advance
I too am having issues with intermittent audio between my new 65” 2020 Samsung Frame TV and my new Sonos Arc. Every morning, after the tv has been off, the audio is intermittent: maybe ½ second of sound every 3 seconds. The tv is connected with a new high speed HDMI cable (came with the Arc) into the eArc port in the TV. Unplugging the sound bar from power and plugging back in fixes the issue as long as the tv stays on. But this is not a solution, only a work around. I am so tired of this problem I have forgone the ATMOS feature and connected the ARC to the tv using the provided optical converter. Does anyone no of a fix for this? Sonos tells me to unplug the ARC and Samsung tells me to unplug the TV. Neither seem to have a fix. Sonos - please help a loyal and long time customer!
Out of the blue my Sonos beam has just stopped working! I wouldn’t say my 3 Sonos devices have been working fine since I bought them a year ago. If it was not the very difficult and frustrating initial setup and connection or every so often just disappearing from options on Spotify to play my music from. Which I then have to hard reboot everything which is just not what I expect from very expensive devices. now my Beam has just stopped working with my TV. I have changed nothing but it is telling me that it can’t connect to my Arc. I can’t understand this as there are no new devices, nothing has changed other than maybe my latest Sonos software update. whatever it is, I now can’t use my beam and this is extremely frustrating and disappointing. If it was not for the cost I’d throw them all in the bin and start again. The dream is great having all your speakers synced and playing music throughout my house. Unfortunately the reality is just pretty terrible and unreliable. diagnostic re
I just bought a sonos Sub and I connected it to my exisitng sonos system. However there is no sounds coming out from my sub. I check my sonos app and I see sub is added to it. Can you please help me to solve this issue. i submitted a diagnostics and confirmation number is 111703259
I don’t have AppleTV, so I’m trying to understand what other AirPlay devices might be conflicting with the ability for the S2 app to display controls on my iOS lock-screen. It’s strange: sometimes the controls appear on my lock screen, sometimes they don’t. I haven’t been able to discern any logic as to when they do / don’t. For instance: right now, I have my iPhone and my iPad active, but without any AirPlay-eligible apps open. And an LG TV (to which my Beam is attached via HDMI ARC) sitting passively / off. And yet the lock screen controls won't show on my iPhone, as they were doing earlier today. I can imagine this is an iOS problem, rather than a Sonos problem (since, mysteriously, sometimes my Timer will appear on my lock screen, and sometimes it won’t). But, just in case there’s an easy fix: I figured I’d ask.. Many thanks..
I just purchased a Beam for my (modest) home theatre set-up, and I’m quite enjoying the idea of jumping deeper into the Sonos ecosystem. I’m debating purchasing a pair of Ones to improve my experience of music while roaming through the apartment (i.e. by placing one in bedroom and one in kitchen). But, this feels a bit too luxurious for my annual income, so I’m looking for some extra value-added. Would it be possible to use this pair of speakers in a modular fashion? I.e. during the day, they could be set-up in different rooms, but at night (or when needed), they could shift into position as rear speakers in a home theatre surround sound system (albeit without the Sub)? Would this kind of a flexible/modular system be simple enough to maneuver through the app? Or is the process of identifying speakers as part of a surround system a bit more time-intensive / cumbersome than I’m imagining? (And, more specifically: is it possible to set-up surround rears without having a Sub as part of the
I am using the Sonos S2 app on my Android phone.I purchased an Arc SL from Costco a few days ago. It set up perfectly.I just tried to add a Sub S3. Big problems adding it to my Arc SL.I see these messages:“Your Sub has been added to your system, but it will remain unused until you connect it later.” I tapped the icon labeled “Connect Sub to a product.” “Let’s add a Sub to one of your rooms. Would you like to use Sub with Sonos Arc SL?” I hit the Connect button. “Adding Sub. This may take a moment...” The Sub had a flashing white light. Then the light went to steady. Then it dimmed. “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”I tried three times, with the same results.I re-booted my wireless access point and tried again. Same results.What am I missing?Thanks in advance for your help.Mike
HiI have recently purchased an Arc, Hub and two One SLs. I added the Arc, Hub and the first One (Left) to a room (Living Room), and successfully added the second One (Right) to Living Room 2. However the system has been unable to pair them as surrounds, and now ‘Right’ has disappeared from the System. From what I’ve gleaned from reading other posts, this may be down to wireless interference (I use a WAP in the room to strengthen the Wifi signal) but it isn’t clear what I can do to prevent this. In ‘About My System’ the Right speaker now does not appear. Should I perhaps delete the setup and start over, and hard wire the Arc via an Ethernet cable? Many thanks, and apologies if this has been asked elsewhere, but I cannot see an exact match to this problemMike
I have a new Arc SL (Costco version), and experiencing issues connecting to a 2018 QLED Samsung TV through HDMI Arc. Previously I had a Beam+Sub+Surrounds connected. The TV sensed a proper Dolby Digital connection with the Beam. After connecting the new Arc, neither Dolby Digital nor Dolby Digital Plus protocols are available to select. Obviously, no Atmos, nor Dolby digital. Wondering if anyone has a similar issue with either the Arc SL (purchased at Costco) or with the actual Sonos Arc, standard edition.
For well over a year I was a fairly happy Sono’s owner. 11 speakers, 4 rooms and a Move - everything usually worked and all was well. About a month ago that all changed. During a storm we had our power flicker a few times (every device plugged into a surge and my media room is on its own surge - nothing damaged) - long enough to clear the clocks on a few things but not long enough to start the generator. From that day I have spent 30+ hours trouble shooting my system to get it back.Let me confirm every speaker can connect and play but not at the same time - 9 out of 11 is the best i’ve gotten so far. Beginning to think this is part of the iOS issues recently listed but not corrected?I have read just about every forum and help file but have reached the end of the line. You might ask “have you contacted support?” and the answer is I have not. I have had only one support experience with Sono's but it is scared in my brain as being one of the worst support experiences I have ever ha
Hi,After installing my two Sonos One SL coupled with my Sonos Arc, I realize a small problem.Indeed, before using TruePlay, the 2 One SL have the same volume. Only, after using TruePlay, the Sonos One SL on the left sounds much louder than the other. I tried to turn TruePlay off and on again and the difference is striking. I also tried to reuse TruePlay several times by doing different gestures. But nothing helps.I suspect the sloped ceiling of distorted TruePlay. But what to do ? Plus, TruePlay is a big improvement on Sonos Arc, so I can't do without this one.As for my setup. The Sonos Arc sits 8.85ft from the sofa at a height of 1.6ft. As for the two One SLs, they are 5.5ft apart and 4.60ft from the ground. I have put pictures for you to make it more meaningful:https://i.postimg.cc/wgKZGG2Q/20201221-173920.jpghttps://zupimages.net/viewer.php?id=20/53/vb45.jpghttps://zupimages.net/viewer.php?id=20/53/vb45.jpgThank you !
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