Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,448 Topics
  • 18,696 Replies

3448 Topics

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sheffieldsteelerContributor I
asked in Home theater

Setup for Beam 2 to replace Beam 1

I have just taken the plunge and ordered a Beam Gen 2 to replace original Beam in a Home Theater setup with two Play:1 providing surround.  This will release the original Beam to be used with our bedroom tv providing much needed sound improvement.  Will I need to reinstall all from scratch or just add the new device and associate the surround speakers with it and then just change the romm for the original Beam?  No real clarity for such a move in support search

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jgatie
1 year ago
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tylervang10Contributor I
asked in Home theater

Sonos One Gen 2 compatibility with gen 1 beam

I own a Sonos One and was saddened to learn that 1) I need to have a soundbar to use the Sonos One with a TV and 2) I need an analog input such as the the Play/Five/Connect/Port to use with my PC. Is the Sonos One Gen 2 compatible with any of the Sonos Gen 1 soundbars?  

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melvimbe
1 year ago
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SLO hombreAvid Contributor I
asked in Home theater

Beam Gen 2 Popping Noise

Hi, all. i recently purchased a Beam Gen 2 to pair with my AppleTV 4k and Sony TV. While a show is playing or while I am listening to music, I get a loud pop noise and the TV turns off. Very annoying and problematic. Any suggestions? Thanks, Paul

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G
1 year ago
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brianhargContributor I
asked in Home theater

Samsung JF7000F Keeps Disconnecting from ARC (and 2 One's) when powered off for a little while

I just got the setup (Christmas present that was back ordered).  It all installed fine and connected easy enough.  However, anytime I have everything turned off for a little while and turn it back on - the ARC is not connected.  I have to go through the steps a lot of others mentioned (unplug TV, wait a couple minutes and plug it back in) to get it back up and running.  I found a LOT of threads on this, but no real solution and they all seem closed (so starting a new one).  I do have an older Samsung, model JS7000F - which I think is a 2015 year model.  I had it setup w/ the HDMI (ARC).  I tried the other trouble shooting steps I found (disconnect everything, unplug TV and ARC, start w/ Just TV and ARC and then add each component back one by one).  No luck - initial setup is fine, but after turned off for a little while it does not find it when turned back on. My full setup is the TV, ARC (and 2 ones as surround), Apple TV 4k, Cable Box is FIOS (Arris VM 1100) and an old blue ray playe

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G
1 year ago
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BillBillBillContributor I
posted in Home theater

Beam 2 Machine Gun Noise

I have read the posts Below relating to the machine gun noise coming from my Sonos beam two. Last night I had a very similar experience I had Which scared the life out of me my wife and cat.The only way I could stop this was to unplug the HDMI and As it would not let me into the Sonos S2 app to control on yetpower cable, As it would not let me into the Sonos S2 app to control or mute. Ccan the Sonos community or Sonos them selves please indicate what can be done to resolve this issue, I have had many issues since starting to use my beam two, correction failures Wi-Fi and compatibility changing Wi-Fi channels we are all tried to make the pairing of my new Sonos possible. The final result was me returning returning the first beam to back to the hi-fi retailer, where even the could not get the initial unit pair up for update. 

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Sotiris C.
1 year ago
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nilottContributor I
asked in Home theater

Turntable with Five & ARC

Hi all, I just got my Sonos Arc and set it up with my two Five‘s as a group for my TV.I also have the Pro-Ject Carbon turntable connected to one of the Five‘s.When I grouped the speakers, I couldn’t get the audio from the turntable to be played. The only option seems to be to remove the Five from the group as the line-in reappears as a source within the Sonos app.This is quite annoying - how can I get the turntable to be played on the entire group? 

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G
1 year ago
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Chris805Contributor I
posted in Home theater

Device not showing in System on app - Sonos Arc

I had to reboot my internet router and now my Arc is having issues. I always have problems with this thing and no other devices.So, I have a room set up with the Arc, subwoofer and two rears. I have rebooted the arc… reset it and still have this problem. It was a pain to re-connect the rears and it took several attempts. I set up the system and the arc comes and goes. It’s there sometimes, then disappears and the other devices are in the room but the arc is missing (shows the question mark).It’s not my internet. I have no issues with any Sonos devices in my house. I have two other speakers in another room. The arc is literally 2 feet away from one of mesh points. Has anyone encountered this? It’s totally frustrating. System worked great until I had to reboot my router. 

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buzz
1 year ago
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BpeppinContributor I
posted in Home theater

arc has disconnected from TV

Have been using the arc on my sony TV for a year. All of a sudden it won’t let TV sound come through. The TV says it’s connected to external speaker. When I unplug the hdmi it goes back to TV audio.  Then when I plug it back in it goes to external speakers but no audio will come out of arc. I can play music from Sonos app on arc but no tv. When I hit the up and down on my TV remote the arc status light does illuminate. Please help. Diagnostic number 815805473

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UKMedia
1 year ago
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criderContributor I
asked in Home theater

New to Sonos - TV audio and outdoor speakers

I’ve never had Sonos equipment, but am looking to simplify my setup and am very interested. What I’m looking at doing is getting a new TV and get rid of my huge TV stand that houses a standard 5.1 receiver setup. I’d like to instead wall mount the TV and a sound bar and get rid of the equipment that takes up floor space. What I’m planning is:65” LG C1 OLED TV wall mounted Sonos Arc soundbar wall mounted Sonos Amp connected to my outdoor speakers (Klipsh AW-650’s) Probably not important for this question, but a small cabinet or wall mounted shelf to house my internet modem, router, and Sonos Amp. My questions are:What would the recommended wiring/connections be for this setup? I’ve gathered that I’ll use the HDMI 2.1 connection between the TV and soundbar, but it’s unclear to me how the rest should be connected (although I’m hoping they’re just all connected wirelessly through my home network).  What is my interface for controlling my outdoor speakers? Can I play the same music coming f

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G
1 year ago
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Humbug311Contributor I
asked in Home theater

No Atmos on Lg Cx after upgrade to 4.30.55

After the most recent LG CX upgrade to 4.30.55 I no longer get Atmos (or Dolby Digital 5.1) on my Arc. I’m using an Apple TV 4K for all streaming, not the apps on the tv. E-arc is enabled and TV is set to pass through. No physical or settings were changed from before the software update. Anyone having the same problem or have a fix?

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G
1 year ago
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WallaceWContributor I
posted in Home theater

issues connecting sub and surround to playbar

Hi, I am having trouble getting my surround and sub connected to my playbar. The setup consists of a playbar, two play ones, and sub. I can setup up all the devices individually and even connect the sub and two play ones in stereo together. But when I try to connect them to the playbar it goes through the whole process and eventually fails at the end. There is a question mark next to the playbar where sub should be. Diagnostic report: 376772923I have already reset and restarted everything. Went though a interference diagnosis. Connected the playbar directly to Ethernet. Etc. Any help most appreciated.  

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Airgetlam
1 year ago
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alebeggeContributor I
asked in Home theater

Sonos One working only when paired

Hi,I’ve 2 Sonos One (one SL), one in my kitchen and the other one in my bedroom. I also have a Playbar in my living room. I have a WiFi repeaters in the middle of my appartement in order to have wifi all around the place. My problem is that the Sonos One in my kitchen is not working while used as is own. It only works when paired with another sonos device. How can I fix that ? Thanks for your time !

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J
1 year ago
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Mjb112975Contributor I
posted in Home theater

Sonos Arc

Hello Just received the sonos arc. I am replacing a samsung curve ms6500 sound bar from 2016. My problem is the sonos sounds like utter garbage even compared to my ancient samsung.  Theres no bass, depth, or i dunno how to explain it. It sounds tinny or metallic, empty. Does anyone know whats going on and how this supposedly unreal sound bar that cost me over 900 sounds like garbage? The only thing im hoping is its my old samsung 55un8500 tv and crappy arc one connect box or something but im not hopeful. Im 2 seconds away from returning this thing but i want it to work. I did go buy another tv , 2021lg oled c series and its coming in Tuesday so Im going to wait and see how it performs on a new tv vs a 7 year old one.  Tv isnt because of sonos arc, more of an excuse. I wanted it lol. I dont have iphone and certainly not buying one as they are just as much money and lets be honest that shouldnt be a fix. Theres no true play android i assume? Thoughts or comments? 

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James L.
1 year ago
P
Pifrac
posted in Home theater

YouTube sound from Beam not correctly relayed on others speakers

Very often, the sound from YouTube on my TV, which is played just fine on the Beam, is not correctly relayed on the other speakers. There is like a hiss, like if there was a CD hickup... it's making any relay from TV to other speakers impossible. Thank you for your help

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G
1 year ago
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AndreasekContributor I
asked in Home theater

No sound from ONE SL when trying to add device.

Big problem! The speakers (2) ONE SL have been working for years. For about 6 months ago, Spotify stopped working. “Could not add songs to playlist”. (Webradio and my own library still worked)No network changes have been made. I have blamed the Sonos software (also many users on Google Play). The customer service said no. They have tried to get me through all my network settings. All is ok. I have been in contact with them several times. No Luck. Now, all of a sudden, an update were found on the speakers. Tried to update - failed.Then tried by wire on the right speaker - worked. Tried wired on the left. Nothing. The Sonos app told me that I could not have both wired and wifi at the same time. That issue did not come up on the right one. Then it wanted to connect via bluetooth. Got contact. Nothing. After several tries and no update worked, I reseted it. Now it stops at led blinking white/orange. Never turns green. Restart gets it to start its Sonos wifi. The app connects to it. Now it

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A
1 year ago
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PartyTime86Contributor I
asked in Home theater

Outdoor/Pool house Setup Question

I currently have an arc, sub gen 3 and two 1 SL’s setup for home theater in my family room, Sonos 1 in adjacent kitchen, Beam gen 2 in  master bedroom, boost and Move in kids playroom and a Five in the garage. I will be setting up my pool house and outdoor sound this spring. I have already purchased sonos Amp, sonos sonance outdoor pair for under pool house eaves, a second gen 3 sub for inside the pool house, and a Sonos 1 for inside the pool house for the convenience of voice control for wife and guests. My question is this, Will I be able to group the sonance pair and amp with the Sonos 1 and sub as one “Room” OR will the amp, and sonance be one “room” and the Sonos 1 and sub be a seperate “room”? Reason I am asking is I have found google assistant voice control to be finicky when selecting “rooms” to cast to. S2 in app experience is straight forward and easy to use, but I am more concerned with voice control and “Hey Google”. Thanks for any input!

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G
1 year ago
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EsaHContributor I
asked in Home theater

Control Playbar with LG C1 Magic remot with Webos 03.21.05

Hi, Playbar (and surrounds) worked perfectly with my old LG TV. Now I am having problems with my new LG C1 TV with WebOS 03.21.05. I can get the sound out from the speakers but not able to control it with the Magic remote. I have to control the sound with Sonos mobile app. Question: How do I set up and control Playbar + surrounds with the Magic remote when having LG C1 TV with WebOS 03.21.05? All the quides seem to refer to older versions of LG/WebOS which have the Device Connector. 

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James L.
1 year ago
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sadurlaContributor I
posted in Home theater

Arc -body damage

I have accidently damaged (dented) the front body of sonos Arc. is there a way to mend it

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Ken_Griffiths
1 year ago
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JamgrahamContributor I
asked in Home theater

sonos 1

Using an arc and Sonos 1 speakers for surround. Wanting to have full stereo throughout the system instead of surround. Want to rears to have the same thing as the arc coming out. Is this possible in any way. 

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G
1 year ago
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Jfuller92Contributor I
asked in Home theater

sonos beam not connecting to tv

I have just purchased the beam, trying to connect it to our TV with the HDMI arc port, but for the last hour and a half the app has stayed on the connecting page. Any ideas on what's wrong?

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G
1 year ago
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Newbie2Contributor I
posted in Home theater

Sonos arc no sound

I have just bought the Sonos arc and connected it all up following the instructions. LG OLED 65 connected with HDMI ARC input from SONOS ARC. There are 2 other HDMI cables, one for a Skybox and one for VIRGIN 360 BOX. Whenever I turn off the TV and turn back on again the SONOS does not play sound from the TV and its own installed apps even if the VIRGINBOX 360 has not been turned on. I open the App and tells me another Theatre product connected is in conflict. The only way I get sound back is to disconnect the HDMI 4K cable connected to my VIRGINBOX 360 from the TV. This is maddening and cant find any guidance on how to solve this. Does anyone have a clue what Im doing wrong?

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Ken_Griffiths
1 year ago
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martinburgerContributor I
asked in Home theater

Sonos Sub started to make popping sound

Hey:I started to use my Sonos system for surround sound.Since I switched from stereo to surround sound, my Sub started to make a low-frequency popping sound. I think this happens whenever the system enables surround sound.I submitted a diagnostics report: 1110098891It would be great if I could get some help.Best wishes,Martin

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James L.
1 year ago
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Doc RockContributor I
asked in Home theater

Play:1 stereo pair doesn’t play while One SL is on

I have a Play:1 stereo pair that has stopped working when a new One SL is powered on and I’m playing to “everywhere.” When I do this, the Sonos app on all devices reports that the stereo pair is playing, but there is no audio on the stereo pair. While music is playing to all other speakers, I can play different music to the stereo pair, but I cannot play the same music everywhere unless I unpair the two speakers. if I unpair the two speakers, they work fine.This problem goes away for a while if I power down the SL, get music started everywhere, then power up the SL. When I perform this process, music stops at all speakers and the app loses contact with the Sonos cluster for a while before I can get music going.  The pair works for a few hours after I do this.I have filed diagnostic report 1008105106 because wow, fascinating…. 

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G
1 year ago
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onmeheadsonContributor I
posted in Home theater

Sonos Arc static noise

Hi all,I’ve had the Arc since Christmas and added the sub a couple of weeks ago. It’s been brilliant and is a huge improvement on my last soundbar.However, it has started randomly making a weird noise, which I can only describe as a static sound,  It was quite bad a couple of days ago while watching BBC News when the news reader was speaking. It happened again when I put Sky Sports on and the pundits were talking at half time.Also, when I’m in the Home menu on the TV (Sony A80J) it does it when I’m navigating around the screen, but only if I leave the cursor for a while then move it. It’s the same on the internal apps.These noises went away by simply turning the TV over then switching back but I shouldn’t need to do this.It is rather annoying. Is there something wrong with my Arc?I disconnected the Arc to see if it was the TV but it’s not, it only happens when the Arc is connected.I have tried unplugging everything from the mains and disconnecting all of the HDMI cables and power cable

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Ken_Griffiths
1 year ago
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nicomiamiContributor I
posted in Home theater

How to connect sonos to soundshaker

Hey Folks,I’ve a full sonos home theater with 2 subwoofer  (gen 3)  1X arc and 4x beam. The previous installer also bought 18 Soundshaker system https://soundshaker.com/. Problem is: how to connect it soundShaker to our Sonos system? Thanks for your help,N.

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Y
1 year ago
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