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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 29,177 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5728 Topics
Udon
UdonContributor II
asked in Home theater
Sonos Sub Gen 2 Suddenly Unregistered & Cannot Readd

I was playing some music through my system this morning and suddenly realized I wasn't getting any bass and the sub didn't seem to be putting out anything.I checked my app and it shows the sub connected to my system so I disconnected the sub and tried to re-add it and it just keeps telling me there was a problem adding it to my system.I connected the included ethernet cable directly to it and connect it to my router and every time I try to disable Wi-Fi it keeps telling me to connect an Ethernet cable. 🙄I have ran a diagnostic while playing some music and here is the number 217906890 Appreciate the assistance.

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Airgetlam
1 year ago
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BatrorContributor I
posted in Home theater
beam gen 2 with sub or sub mini, or arc

Hello, I couldn’t find a similar topic yet.  I currently own a Beam Gen 2 which I am very happy to have. I will be moving in a few months where my living room will be bigger. We’ll be watching movies from about 4 meters in a room that’s about 20 m2, maybe a little less. We’ll be listening to music as well.  Should I 1: sell my beam gen 2 and buy an arc, and in a few years add a sub (mini) and 2 one’s for a surround system? This will take me some time though.  2: buy a sub (or sub mini) immediately and later 2 one’s for surround.  Maybe to ask a simpler question if above is not clear, since I’m actually asking a few questions at the same time: Is a Beam Gen 2 sufficient with a sub? Or is an Arc better? I can add a sub later probably but this will take me a year or two. I also am in doubt between a sub or sub mini. I have difficulty choosing. Hopefully I’m not making this too complicated.Thanks a lot! 

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Airgetlam
1 year ago
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Blackhawk79Contributor I
posted in Home theater
How to connect sony tv stage to sonos amp and tv

Hi, I have a Sonos amp connect to speakers in ceiling for tv, also have a Sony sound stage, but not sure how I should connect up ?

3
Airgetlam
1 year ago
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kengoContributor I
asked in Home theater
Multi channel streaming via AirPlay2

Hello.I have 2 Sonos Ones and now I’m considering to by Beam to setting up multi channel audio system.Is it able to play multi channel audio by using AirPlay2 (of AppleTV HD), like 5.1 system?

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Airgetlam
1 year ago
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glkshankarContributor I
asked in Home theater
Basic Connections and Audio output

 Recently i bought Sonos Arc and a pair of Sonos One SL for surround, i have the apple TV 2022 model and LG NANO 65”. Based the documents and community articles here is how i have connected these devices.Sonos Arc → LG TV on eARC portApple TV → LG TV HDMI 1Here is the challenge, I use Plex to stream my content and i have a 5.1 Dolby contentWhen i stream the Plex content via apple tv i see PCM on the Sonos app and not getting surround soundWhen i stream the Plex content via LG tv i see Dolby 5.1 on the Sonos app and getting surround soundSo what is the right way of connecting these devices if i want to use apple TV are there any specific setting to be changed ?Appreciate your help,

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G
1 year ago
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RTay6Contributor I
asked in Home theater
My sonos Sub will no longer power on?

My sonos Sub will no longer power on? My sub was working fine all then randomly cut off.Change power outlet as well still no response from the sub. Completely dead, as if no power running to it. At this point I'm confuse on this issue.Could you please help?  

3
R
1 year ago
jonmichael
jonmichaelEnthusiast II
asked in Home theater
Help with Sonos ARC, Roon Streaming. and Casting

I have my Sonos ARC connected to my Roon software as an endpoint. For a reason unknown to me, the TV the soundbar is connected to does not show up in my Roon system as a display (I assume it is Cromecast), yet my other apps (ones with the casting logo) work just fine. Is there something in the Sonos system that is denying the Chromecast connection? Or is it something else? Thanks!

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jonmichael
1 year ago
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dirtybojanglezContributor I
posted in Home theater
One of the buggiest electronics I've bought

I apparently didn't do enough research on these speakers. One Arc SL, two One SLs and a sub. Constantly having issues just simply working. Have had them all for two years and about every three months, I have to re-add them to the system or delete and re-install the app or reset the speakers. No other electronics in my house have these issues with my network. The sound quality is amazing but the constant headaches make this a bad product. My rating is a solid 3/10 and the only positives are the sound quality. The setup, the app and the reliability leave a LOT to be desired. I definitely won't look for Sonos products in the future.

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buzz
1 year ago
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marijnmoermansContributor II
asked in Home theater
Samsung One remote not working with Playbar

HiI see there’s other topics around this question, but none of them seem to solve my problem. Here’s the situation:I have a Samsung The Frame combined with a Playbar, Sub and 2x OneSL since a couple of years. My Samsung One remote has been working fine until a couple of days ago it just stopped working for changing volume. I’ve checked other topics and tried everything including powering off/on the Playbar, deleting and re-installing it, reinstalling the remote in the app etc. I’ve also tried this workaround: Hope someone will be able to help because it’s driving me insane at this point. Thanks!

3
Ken_Griffiths
1 year ago
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JayElAlfaContributor I
asked in Home theater
there isnt music sound effects on the sl

I have the beam gen 2 and two sl ones, the reason I bought the set was because I was listening to a song on one of my old friends set up and he had the same thing, but when I play music through the tv the sound effects that the music has on the background doesn’t output through the surround speakers. As an example A song I listen to has a lighting strike in the back ground while the rapper is singing, the lighting strike is supposed to be heard through the SL speakers while the rapper and rest of the music is playing on the beam. Is there a way to have that on my set up? 

3
Jamie A
1 year ago
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BowlesContributor I
posted in Home theater
recommended TV bracket for 43" LG TV plus Beam (gen 1)

Hi. Does anyone have recommendations for a wall fitted TV bracket that would also hold the Beam (gen 1)?  The TV is a slimline LG 43" and I need the bracket to extend at least 30 cm, rotate and tilt.Any thoughts?ThanksBowles

3
B
1 year ago
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ccpompdadContributor I
asked in Home theater
ARC connection issues

I have an ARC, 2 Sonos 1’s and a sub. Everything was working well until I turned my TV on the other morning. My Arc is not being recognized by the system. I have run the tests through the app and it does not connect. I tried a different HDMI cable and also went to another TV but it still doesn’t work. I can play music though the app as well as Spitify, but I can’t get my TV to see the ARC.  I am connected to the ARC HDMI port on the TV. Any Ideas?

3
C
1 year ago
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Treehouse17Contributor I
asked in Home theater
Good Surround Sound require trueplay?

New user here.  I bought a Sonos Arc, Sub, Amp and a pair of Sonance Mag8r for our rear surrounds in a Den/Home Theater setup.  I now learned that the Mag 8r’s do not work with Trueplay.  Am I better off exchanging them for a pair of architectural 6 1/2” speakers and use the 8r’s in the kitchen for stereo speakers.  If I did that, I’m guessing it will work off of the amp using a separate zone for the kitchen? Thanks for the help

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Airgetlam
1 year ago
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SRH_82Avid Contributor I
asked in Home theater
Sonos Beam - Ethernet Connection Failing

Current setup: Sonos Beam connected via ethernet.  All other devices connected over SonosNet.Recently got a new router.  The modem stayed the same so I wouldn’t expect any issues.  Everything was working fine until this morning when my Sonos app couldn’t find any devices.  The ‘System’ button is dithered and it states ‘Unable to find your Sonos system’.Troubleshooting steps so far:Confirmed Beam connected over ethernet is showing as an online and connected device on through my modem. Unplugged all devices except for Beam. Tried the walkthrough steps on Sonos app to reconfigured the plugged in Beam and it states it can’t find the product.Any help would be appreciated.

3
S
1 year ago
S
SwampFoxContributor I
asked in Home theater
Purchased A New Television

I am about to purchase a new Samsung television . My current television has a Playbar and a gen. 1 Sub. connected . All are functioning as expected. My questions is: Should I uninstall these two Sonos devices before I connect them to the new television or is the set-up a simple “plug and play” procedure ?Thank you.  Mod Edit: Edited for accuracy - “Playbar” instead of “soundbar”

3
jgatie
1 year ago
A
amilemanContributor I
asked in Home theater
playbar makes high pitched continuous audio

Hi, my playbar makes a continuous high pitched noise whenever plugged in. But, if I plug into a socket in a different room in my extension it doesn’t make the noise. But it does everywhere else. None of the rest of my set up is affected. Any ideas of how to solve out there?

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Corry P
1 year ago
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Unkle TerryContributor I
posted in Home theater
Arc went crazy

Got all my new Home theater stuff today. Arc,Sub, pair of 1s. Connected to my Samsung Frame via existing 30’ HDMI 2.1 cable as my conduit runs to the attic and back down to the front of my fireplace.first issue is that the HDMI didn’t fit the connection very well. It’s loose and if you move the sound bar, it disconnects. So just ordered another HDMI cable. we were about 2 hours into “No Time To Die” and the system went crazy. It sounded to me like all the speakers were being over driven and constantly cracking. It had to be at full volume. Sent my wife and dogs running to another room. I don’t know if it quit on it’s on or when I paused the movie but it felt like a minimum of 30 seconds. anyway after seeing others with the same issue with the Beams, I unplugged everything and went to bed. I’ve been waiting since the middle of summer to purchase the gear. I’m hoping Sonos tech support has some good answers when I call them otherwise I’ll be sorely disappointed. 

3
U
1 year ago
J
JoJContributor I
asked in Home theater
Trying to add Sonos Ray to system with Play 5 (Gen 1)

I am trying to add a Ray onto an existing system that has a combination of old and new Sonos products.I have a Play 5 (Gen 1) and a Play 5 (Gen 2) and a Sonos One.  So far with my existing kit, I have been able to use the Sonos S1 app to control them all and it’s been fine.Trying to add the new Ray onto the system and the Sonos S1 app says the Ray is not compatible and I have to use the new Sonos app… but if I use the new Sonos app, it says I won’t be able to use my existing Play 5 (Gen 1).I don’t want to have to get rid of my Gen 1, nor do I want to do the Sonos upgrade.How can I make the Ray work?

3
G
1 year ago
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BakeContributor I
posted in Home theater
bose lifestyle 650 to Arc Surround Ser

I’m considering replacing my Bose Lifestyle 650 with an Arc Surround Set. I’m looking to take advantage of Atmos, Sonos streaming and improved connectivity with my LG C2.I already have a pair of Ones and a Gen 3 Sub.Has anyone made this move from the LS650 and can you share your experience? Was there a noticeable difference in the listening experience? Any regrets (besides the cost)?thanks!

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Ken_Griffiths
1 year ago
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Michael BurgenerContributor I
posted in Home theater
Feature Request: ARC - Variable Speech Enhancement

This feature request is for user-variable level control for the ARC speech enhancement effect.My TV audio setup is currently ARC+2xONE SL+Sub(gen 3).I’ve tuned and enabled TruePlayWith speech enhancement off, I find the speech level is a bit buried in the rest of the audio. I tried speech enhancement and it works great, but it feels like it’s about twice as much as I need. The speech is very intelligible, but is too emphasized (along with some other sounds) for my needs and comfort.So, I propose that the Speech enhancement level be adjustable, similar to treble and bass controls (but with only positive range of adjustment).Thanks 

3
B
1 year ago
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MSterlingProdigy I
asked in Home theater
Beam Gen 2 Upgrade or HDFury Arcana

About 3 months ago, Xfinity upgraded my DVR to their 4K Cloud box.  Since then, I’ve had lip sync issues on my Beam Gen 1.  I have been using eArc on my 2020 Sony Android TV.  Content from the TV Apps does not have the lip sync problem.  So it’s definitely a sourcing issue (I think).I use the Xfinity box for almost all content.  I wrote to HDFury, with my specs and they claim the Arcana will fix this.  Then I just have to learn how to adjust the volume with the remote, since the Beam won’t be talking directly to the TV eArc CEC., as I understand it.I read that the Beam Gen 2 has a faster processor, but if my eArc is not sending the signal fast enough, I’m not sure how that could help.If given a choice between upgrading the Beam Gen 2 or buying the Arcana, which is the choice to solve the problem?  BTW, I have two Ones for Surround.  

3
M
1 year ago
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Chuck1001Contributor I
asked in Home theater
Amp Installation

Trying to install Amp on my app App sees the Amp, starts installation and asks for 8 digit code. It then tells you to push the green lit join button. However the join button is not lit  Stuck. Suggestions??

3
buzz
1 year ago
M
mrparetContributor I
asked in Home theater
Inconsistent Atmos w/ Beam (Gen 2) and LG CX

Hi all, I am new to the Sonos community, and I’m hoping you can help me understand what I’m doing wrong. I recently purchased a Beam (Gen 2) and Sub Mini. Something I was looking forward to was Dolby Atmos, however my experience has been inconsistent. When I first setup the Beam, I played the intro sequence to Top Gun Maverick, and the Sonos app was correctly reporting Atmos (and it sounded great). After bouncing around several apps, including watching content without Atmos support, I’m having a hard time getting the Beam to resume Atmos when it’s available. For example, when attempting to watch Andor on Disney+, the output was labeled as Dolby Digital 5.1, when the content is labeled as having Dolby Atmos. The only way that I’ve been able to get the Beam to resume Atmos is to disconnect and reconnect the HDMI cable from the TV. Considering that I have gotten Atmos, I’m sure that the hardware itself isn’t the issue. I’m hopeful that this is a setting or other configuration issue somewh

3
M
1 year ago
F
Francisco RuanoContributor I
asked in Home theater
Sonos Bean + 1 Sonos One SL

Buenas tardes a todos.Tengo una barra Bean y recientemente he añadido un One SL con la idea de añadir un segundo más adelante.Tengo la Bean conectada a la TV por HDMI ARC y cuando subo el volumen desde el mando, solo le afecta a Bean y no sube en One SL. ¿ Como puedo solucionar esto sin tener que estar entrando en la aplicación de SONOS continuamente??

3
S
10 months ago
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PlsPlsPlsHelpContributor I
posted in Home theater
Problem setting up CEC with arcana + projector + chromecast

Hi all,Just bought a Sonos arc and I’m having a bit of trouble setting up a TV. My current set up is an HDFury Arcana that has a Chromecast plugged into it and then one output going into my projector and one arc output going into the Sonos Arc. Things I’ve tried:> unplugging everything> checking the arcana module about CEC problems> don’t have a CEC TV to set it up with> skipped through the TV set up in sonosPlease advise, absolutely stumped on how to use a Sonos Arc in this setup!

3
G
1 year ago
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