Can't connect Arc with LG OLED tv

  • 4 September 2021
  • 2 replies

Hello Community, 

I’ve followed the connection instructions for Arc to TV through the app.  I have no success.  

I’ve switched TV off, app off, tired different HDMI cables.  Still fail. 


Thx Dan 


Best answer by GuitarSuperstar 4 September 2021, 16:16

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2 replies

Thx Rashi - an apple TV box which had disconnected.  There is a DVD player connected as well although this hasn’t been turned on in months!   I will disconnect and try again….

Userlevel 7

Are there any other devices connected to the TV? If so, disconnect those devices, including the Arc, and try the TV Setup process again. Also be sure Simplink (CEC) is enabled on the TV.