Comfortable listening on the TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both.
Best answer by Keith N
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Volume difference when switching between TV and music
Userlevel 5
+3
There is a significant difference in volume when switching from TV to music on my soundbar, ones, sub 5.1 system.
Comfortable listening on the TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both.
Comfortable listening on the TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both.
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Userlevel 2
Rather than measure the level ? Could we simply have a setting to adjust it manually per input ... Would be much simpler.
+1
Beam volume with my TV Samsung ks8000 55 is low, so I increase volume, then I switch to music and volume is very very high!
Beam volume with my TV Samsung ks8000 55 is low, so I increase volume, then I switch to music and volume is very very high!
Userlevel 2
+1
That being said, I am happy to forward this topic along to the team for consideration and visibility. Thanks again for bringing this up and feel free to continue the conversation with how you would like to see a feature like this implemented.
any news?
Userlevel 7
+19
Hello everyone! Thanks for taking the time to post. This is not "by design" but rather the result of a difference in volume normalization based on the audio output. Put simply, each device has a different output level and Sonos does not have the ability to measure the level of an audio input and normalize it with the current volume.
That being said, I am happy to forward this topic along to the team for consideration and visibility. Thanks again for bringing this up and feel free to continue the conversation with how you would like to see a feature like this implemented.
That being said, I am happy to forward this topic along to the team for consideration and visibility. Thanks again for bringing this up and feel free to continue the conversation with how you would like to see a feature like this implemented.
Userlevel 1
I realise this has now been passed to the development team, but I'd like to add that having just bought a Beam today I have the same problem from a Samsung TV. Agree with Bizmax that just being able to assign a manual adjustment would suffice. I've only been using the Beam for a few hours and just beginning to get to play with it but having to ramp up teh TV volume every time the TV is switched on, and then having to block my ears when returning to music is not the greatest welcome to what is otherwise a great product and goes very well with the rest of my Sonos speakers.
For those who are interested, I also had this exact problem (TV volume very low through the Sonos Beam, but music volume is very loud) but found an easy solution. My TV has the option to disable CEC in its settings menu. (CEC is what allows other devices, in this case Sonos, to change the TV volume.)
Disabling CEC does not affect the actual audio output through the Sonos or anything else, but with CEC disabled the Sonos can no longer control the TV volume, so effectively the Sonos volume and the TV volume are decoupled. So, I could then set the volume using the TV remote control higher, to match the volume of the Sonos music. Now the two are perfectly balanced in relative volume.
Hope this is useful to someone.
-Adrian
Disabling CEC does not affect the actual audio output through the Sonos or anything else, but with CEC disabled the Sonos can no longer control the TV volume, so effectively the Sonos volume and the TV volume are decoupled. So, I could then set the volume using the TV remote control higher, to match the volume of the Sonos music. Now the two are perfectly balanced in relative volume.
Hope this is useful to someone.
-Adrian
Hi, I just spoke to Sonos support regarding this problem.
I was told it is by design?! So when i explained that i have to turn the tv near to 100% then when i switch music, it comes out twice the volume. He still said it was by design.
It's my first sonos speaker but if this is the case it will be going back Monday and I'll stick with my Samsung's.
Has anyone else had a similar response from support, it doesn't seem right?
I was told it is by design?! So when i explained that i have to turn the tv near to 100% then when i switch music, it comes out twice the volume. He still said it was by design.
It's my first sonos speaker but if this is the case it will be going back Monday and I'll stick with my Samsung's.
Has anyone else had a similar response from support, it doesn't seem right?
Userlevel 1
+2
I'm in the same boat as others. My new-ish Samsung TV is connected via the optical audio out (as I could not for the life of me get the ARC to work) and the volume difference between TV and music is annoying.
You can ask my next door neighbors :)
Or my cat.
Wondering if there are any updates from Sonos on this?
It seems like it could be a software modification to assign separate volume levels to the different sources coming to the BEAM.
You can ask my next door neighbors :)
Or my cat.
Wondering if there are any updates from Sonos on this?
It seems like it could be a software modification to assign separate volume levels to the different sources coming to the BEAM.
SONOS this isn’t a new issue. We first purchased a Playbar with a new Samsung around 2016 and was quite shocked to find that when watching TV we had to turn the system volume up to half to ¾ on the controller just to begin to be able to hear. We then purchased a new Samsung TV for another room in 2019 and purchased a Beam at the same time and found that nothing had been corrected with this issue. And with the fact that these smart TV’s have apps (Amazon Prime, Apple TV, etc) that we use irrespective of any cable provider’s receiver box, you can’t ‘fix’ this by moving the optical output line to the receiver because those apps run solely through the TV. So I agree that there either needs to be an automatic override when the SONOS detects that it is playing sound from a TV or we need an ability to somehow control this. It’s over 5 years now.
Userlevel 2
Facing the same issue here, it would be nice to be able to set a predefined volume per input ....
Just to add this also have this issue with my LG OLED Tv . Hopefully Sonos will release a fix for this soon
Same issue here, new Sonos Beam and LG OLED C9.
this is really frustrating, to the extend that I will have to return the Beam. Real shame, really like it otherwise, but after watching movie in the evening, the following morning anyone playing music by accident on high volume wakes everyone up :/
Userlevel 2
+2
How is this still not a feature - on the Sonos Port and Amp you can select the volume gain level based on the input, surely this could easily be replicated for the Playbar, Beam and Arc?
Just got ARC and surrounds have the same problem only in reverse. When I switch to music have to turn up volume to hear it. Then when you go back to tv it will blast you out of the place. This can’t be hard to fix considering the amount of money spent on this.
Digital outputs are not generally variable, it’s an “on or off” thing. They’re supposed to be all “line level” with no variation.
Worth noting something I found out thanks to Sonos support - even though my TV is Dolby Digital enabled, and Sonos Beam likewise, I was only broadcasting PCM signal to my Beam, which is quieter than Dolby Digital.
After switching my TV output to support Dolby Digital, the TV got a lot louder and similar to my music output. This is relevant for streaming services like Netflix and Amazon. TV antenna or Youtube still play PCM, I find Youtube is pretty loud anyway, TV antenna remains quiet.
So it’s not as simple as saying TV should be louder, it varies a lot depending on source and format.
Doubt it, Sonos say yeah yeah we will pass it on, 6-7 months down the line nothing has happened!
I’ve had sonos home theater for many YEARS and this continues to be a problem!! I’m amazed at the simple user issues that they just won’t address…In fact, the latest app update makes it even harder to jump into the playbar level settings to turn it down before it blasts the entire house!!! FIX THIS! Just allow us to set a standard “intro volume” then! My factory car stereo is smarter!
Just to add to the previous comments - we too have the same problem when switching to playing music (Spotify) via Sonos play base, sky TV and one of the “apps” now available via Sky eg All4, Amazon etc. Why is there not a simple fix from Sonos? Looking at the posts here it’s been over 2 years since it was raised. Some simple instructions to sort it would be helpful?
Doubt it, Sonos say yeah yeah we will pass it on, 6-7 months down the line nothing has happened!
3 years later I’m searching for a fix for this issue- what a joke.
Doubt it, Sonos say yeah yeah we will pass it on, 6-7 months down the line nothing has happened!
3 years later I’m searching for a fix for this issue- what a joke.
I think it’s maybe just a case that Sonos’ choice/preference is to not interfere-with, or alter, the audio in any way whatsoever, and so their products just simply play whatever the source device sends to their speakers, exactly as intended … so if anything, it’s at the audio source where things perhaps need to be changed.
For those who are interested, I also had this exact problem (TV volume very low through the Sonos Beam, but music volume is very loud) but found an easy solution. My TV has the option to disable CEC in its settings menu. (CEC is what allows other devices, in this case Sonos, to change the TV volume.)
Disabling CEC does not affect the actual audio output through the Sonos or anything else, but with CEC disabled the Sonos can no longer control the TV volume, so effectively the Sonos volume and the TV volume are decoupled. So, I could then set the volume using the TV remote control higher, to match the volume of the Sonos music. Now the two are perfectly balanced in relative volume.
Hope this is useful to someone.
-Adrian
Beautiful, disabled CEC and problem solved.
The volume difference on the TV and when playing music is driving me crazy. Any update and is Sonus really taking this seriously? It’s a huge flaw. My husband wants to disconnect and my neighbors aren’t very happy either. This is not a cheap system to install and something as fundamental as this really needs to be addressed.
same problem here, a new Samsung Qled and a Beam. Sound is great but need really to crack up de volume when using TV. And than… when switching to audio, all hell breaks lose due to the very high volume . Realy need a fix, if not :could be returning my sonos setup.
Hi, I notice this with my outside tv (Sunbrite 65 inch 4k) but not with my inside tv (Sony XBR900); I selected the ‘Loud’ option on the Sunbrite and it increased the tv volume output noticeably. Worth trying if you have the option.
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