Tv sound dropping out

  • 23 December 2016
  • 1 reply

Hi there, I have our TV going to the line in on a Connect. This is then linked to two Play1s setup as a stereo pair for stereo sound from the TV. The sound drops out intermittently though. It can be fine for an hour then drop out a lot for 10 mins then fine again? I submitted diagnostics and got this number: 6910312

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1 reply

Userlevel 7
Badge +20
Hi, Stella. Welcome to the community and thanks for supplying a diagnostic. The issue is quite clear. There is a significant level of interference near the Right speaker in that stereo pair. Please move this away from anything else electronic or wireless enabled, then submit another diagnostic. That way we can see if there has been any improvement. Many thanks.