To homepage To homepage
Answered

TV remote not functioning fully

  • 14 October 2019
  • 3 replies
  • 120 views
P
Badge
Volume works properly but TV won't shut off and TV inputs do not come up.
icon

Best answer by Ken_Griffiths 14 October 2019, 00:23

The volume control on the remote will adjust the Sonos HT product, but it maybe a case that it’s in the way of the TV IR receiver and the pass-through IR signal isn’t getting through to the TV... it may pay to reposition the TV (or the HT product) so that the signal can be received from the remote.
View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

P
Badge

You were right, I had the speakers too close to the TV. It’s working now. Thanks Ken.

Ken_Griffiths
The volume control on the remote will adjust the Sonos HT product, but it maybe a case that it’s in the way of the TV IR receiver and the pass-through IR signal isn’t getting through to the TV... it may pay to reposition the TV (or the HT product) so that the signal can be received from the remote.
Ken_Griffiths
Also just check that you have not switched off 'Use IR' in the HT 'room' in the Sonos App Settings.

View real-time service status