I’m having some problems with the picture on my TV and my Sonos ARC (Plus two SL’s in back of the room). First of all, here is my set up.
TV: Visio V Series (purchased in December 2019). My TV connects wirelessly to the internet, as does my Apple TV and my Nintendo Switch).
I have 3 HDMI inputs in my TV, which are summarized as follows:
HDMI 1 (ARC): My Sonos ARC Soundbar
HDMI 2: My Cable box (Xfinity, if that matters)
HDMI 3: I have an HDMI Switch plugged into this, which includes a Blu Ray Player, Nintendo Switch, and my 4K Apple TV
The problem is that when I am watching cable or watching anything on my Apple TV, the screen goes black for a moment (anywhere from 2-4 seconds) before it resumes play. Sometimes, it will be hours before this happens, and other times, this will occur 3-4 times per hour. I *sometimes* will get a message after one of these blackouts that my TV has “found” the audio system (but not all the time). The unusual thing is that this NEVER happens when I am playing my Nintendo Switch (which uses a wireless connection so I can play online), and I do not experience any type of issues when I am just LISTENING to music via my Sonos App. I ONLY have issues when I am watching Cable or something on my Apple TV.
I think it’s also worth mentioning that PRIOR to having Sonos, I never had any type of picture or audio issues with my cable or Apple TV.
Does anybody have any ideas on how I can fix this? I LOVE my Sonos system and the way it sounds except for this particular issue. Maybe I need new HDMI chords?
Thank you so much!
Best answer by Corry PView original