Evening. Can anyone help as to why since I bought a new Samsung TV I'm no longer able to mute the sound? Disables it for approx 2 secs then turns back on. Have the latest TV running with Soundbar and sub.
Thanks in advance.
Best answer by John G
Also, please test another remote control that you know uses an IR signal and confirm that the same issues happen with another remote control. Here is our link for adding an IR remote to the Playbar.
After completing the above steps please let us know the results of testing and submit us a diagnostic report using this link and provide us that report number here.