TV disconnects from Sonos beam when powered off

  • 28 September 2019
  • 2 replies

I've completed successful set up of my Sonos Beam with a Hitachi 40c311 TV. Alexa installed and working flawlessly, sound is great. Except, every time I power off the TV, when I switch back on the TV sound does not play through the Beam, when I disconnect the cable box HDMI connection and reconnect, it works fine. Any solution for this problem?

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2 replies

Sounds like your TV is having an issue with HDMI-CEC. Check to see if there's a firmware update for the TV. Try looking in the cable box's settings for HDMI-CEC and turn it off for just the cable box.
Thanks, will do!