Question

surrounds from connect amp stopped working on tv input

  • 16 May 2020
  • 3 replies
  • 133 views

Hi,

My connect amp surrounds stopped working today on tv input (dolby digital via Apple TV), Music works fine on all speakers (full playback)  

Since now using  tv input wth stereo or dolby digital the rear speakers don’t play anymore. The sub works. 
System is up to date (update related ?) and restarted, I removed and added the Connect with no success. Hdmi/optical cables checked and working  

Thanks 

 


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3 replies

Go to Settings → System → About My System and check “Audio in:” for the soundbar. Is the input a surround format? Note that some TV programs don’t use the rear speakers.

Yes I get Dolby digital 5.1 on a movie I saw a few das ago, it just doesn’t trigger the surrounds anymore

I suggest that you submit a diagnostic and work with SONOS phone support.