Surrounds constantly disappearing

  • 6 May 2018
  • 1 reply
  • 110 views

In my "TV Room", the surrounds work less often than they work. I'm constantly resetting everything, only to have them work for about a day before they revert to "+?+?".

Diagnostic 1714858275

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1 reply

Userlevel 7
Badge +19
Hi there, billywcwhite. Thanks for posting and welcome to the Community! Based on the diagnostic report you submitted it seems the local network is de-authorizing your Sonos system. It would be best to give our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get a closer look at the network settings.

Thanks!