Sub and surround not connecting to playbase

  • 22 April 2018
  • 1 reply

I have 2 play 1's, sub and a playbase connected for suround sound, all was working fine untill i moved the sub to anther room. Now trying to pair them back together i am being told my network doesnt support the playbase using the sub or suround sound with the play 1's.
Anyone had this issue before?

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1 reply

The PLAYBASE uses a 5Ghz signal to communicate with the surrounds and the SUB. If you've moved the SUB into another room, it's possible that the signal isn't getting to it.

Now, if you're trying to add the SUB back to the room with the 5.0 system, you should be able to connect the SUB to your router with an ethernet cable, and have it connected, before removing the cable and putting the SUB back in the same room.

If I've misunderstood your question, please let me know.