Best answer by Ryan S
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Sonos Beam short IR range with TV remote
same here. I tried 2 remotes. they do work but I have to point super close. hopefully a software update will help. I am using alexa now for volume control
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hey guys,
Just bought Sonos Beam and having the same issues.
Tested two remote controls (IR) both don’t work from a distance.
Just bought Sonos Beam and having the same issues.
Tested two remote controls (IR) both don’t work from a distance.
Same issue here. Got new beam today. Tried using Apple TV remote, sansumg remote and Logitech harmony. All have very limited range. Tv is a plasma. Samsung PN51F5300
https://youtu.be/dmra-ifCtOE Someone capture the experience in a youtube video.
Thanks for the reply … All working as it should now and sounds great except it refuses to turn of the TV which it initially did
Volume up down ok
Music ok working well
Tv on ok working well and don't have to use room name
Tv off fail... Tried using room name different commands but fail
Tv is LG Model 55EG910T
Should I reset the system and try setup again Any advice appreciated
Volume up down ok
Music ok working well
Tv on ok working well and don't have to use room name
Tv off fail... Tried using room name different commands but fail
Tv is LG Model 55EG910T
Should I reset the system and try setup again Any advice appreciated
why was the original thread deleted? having the same problem with very limited short range and the ir remote
@smartandee the original thread is up and running again! I contacted Sonos, and they fixed the issue.. I was temporarily banned and my post was removed because of a technical issue apparently!
I too am having the same issue!!! Basically unusable. Only works about 2 foot from the beam. Having to use the Sonos app at the moment which is not the best solution. 😞
@Pierre O that's great to hear! I traded in mine for a new one at the "same store" but has the "same issue"
Tech support at Sonos told me it could be an entire faulty batch at that store! Maybe i should contact them and ask for another one directly from them ( Sonos )
Tech support at Sonos told me it could be an entire faulty batch at that store! Maybe i should contact them and ask for another one directly from them ( Sonos )
so did I. returned and the new Beam (from a different store) is working fine with my IR remote. so it is a hardware issue.
Germany
I got my new Beam and problem solved! Definitely a hardware issue in certain batches!
Having the same problem. Bought my Beam in the week after release at Mediamarkt in the Netherlands.
I recently bought a Beam and had not trouble with any of the setup and it is working great. The only issue is that the remote (I have tried both a TiVo and TV remote) does not control the volume if I am more than 18 inches away from the Beam. Has anyone else experienced this? I changed the batteries to fresh ones and it didn't help. Same issue at night and during the day.
Add me to the list. Bought this two days ago with a new Samsung UHD TV. Tried new TV remote, old TV remote, and Verizon Fios remote and got all to work within about 2-3 feet. Nothing at all past that range. Very disappointing seeing as this is supposed to me my new 5.1 system....
@landry410 you should trade it in for a new one. My problem and 2 other people on this thread got solved by getting a new one!
I traded in my second Beam directly at Sonos, because Media Markt in the Netherlands has more defective units with this problem. Make sure you ask for another from a different batch.
Witch country are you from? This will point out how wide spread this problem is.
I traded in my second Beam directly at Sonos, because Media Markt in the Netherlands has more defective units with this problem. Make sure you ask for another from a different batch.
Witch country are you from? This will point out how wide spread this problem is.
Bought mine at Best Buy in the USA. I have an email into support regarding this and citing this discussion. I will most likely try to get a new one directly from Sonos as well. Thanks for the info.
@Ryan S, i had 2 Beam's ( black ) from the Media Markt with the same issue. Coincidence? No!
In some cases standard troubleshooting may help, but people are often well informed ( it's 2018 ) and have tried everything! In my case it was definitely a hardware issue, or the IR sensor was not correctly placed within the Beam.
My 3rd Beam is standing in the same place with all the same conditions and is working properly!
Sonos should seriously look into it! So far, the Netherlands, Germany and the USA have reported this issue. Coincidence? No!
In some cases standard troubleshooting may help, but people are often well informed ( it's 2018 ) and have tried everything! In my case it was definitely a hardware issue, or the IR sensor was not correctly placed within the Beam.
My 3rd Beam is standing in the same place with all the same conditions and is working properly!
Sonos should seriously look into it! So far, the Netherlands, Germany and the USA have reported this issue. Coincidence? No!
@Ryan S, true! People should always do the basic troubleshooting first!
It's good to know Sonos is looking into it.. When functioning properly it's an awesome product! 😉 I'm not here to bash the product into the ground. Only trying to help! 🙂
It's good to know Sonos is looking into it.. When functioning properly it's an awesome product! 😉 I'm not here to bash the product into the ground. Only trying to help! 🙂
Add me to the list as well. Bought in US, Samsung UN50H6201, no HDMI ARC so used optical. Only works within 2.5 feet. Nothing blocking the path. Frustrating.
Same isssue as everyone else with a new Beam. Have to be 2-3 feet away and hold my remote 2 feet off the ground.to adjust volume. Fortunately ond of my resr sinos 1's is close enough to adjust the vol with that. My beam's mointed about 3" from my LG TV using a comcast x1 remote. Let me know if i need a new universal remote to remedy this or what. Its disappointing.
Thanks,
Justin
Thanks,
Justin
I'd certainly recommend that you follow the steps that the person who posted directly before you. i.e. contact Sonos to discuss it. That way, if it turns out to be a hardware issue, you can get a replacement. If it's some other issue, they can help you resolve it.
I'd certainly recommend that you follow the steps that the person who posted directly before you. i.e. contact Sonos to discuss it. That way, if it turns out to be a hardware issue, you can get a replacement. If it's some other issue, they can help you resolve it.
This absolutely solved it for me. I know I should have tried the obvious and easiest fix first, but the mac trackpad that was sitting in front of my beam was so low-pro I didn't even think of it. That trackpad is only like .5" thick, but it was sitting right in front of the Beam, and once I moved it, the AppleTV remote now controls the Beam's volume from 10 feet away, no problem. Before, I had to walk up to the Beam to get the IR to work.
:8
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