Sonos Beam and Bose QC headphones in Samsung TV



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A small external Bluetooth transmitter fed from the TV's optical output offers more flexibility, better codec quality, and improved lip-sync. Clunky workaround? It's in fact an upgrade.Stop pushing this as the answer

I'll post as I wish, thank you very much, within the board codes of conduct. Some posters on this thread have appreciated the advice.

Just get onboard the ‘Sonos Fix It’ bus.

I wasn't aware I was offboard the 'Fix It bus', whatever that may be, but don't you think that if it was such a simple 'fix' Sonos would have implemented it? Clearly the TV software has a key part to play since the complaints have involved relatively few TV manufacturers.

In the meantime there's an inexpensive, better quality, lower latency, more flexible alternative, using an external BT transmitter which can if necessary be tucked behind the TV and USB-powered from it. Feel free to ignore it. In any case those Bose headphones wouldn't be able to benefit from the "better quality, lower latency" aspect.
Userlevel 4
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A small external Bluetooth transmitter fed from the TV's optical output offers more flexibility, better codec quality, and improved lip-sync. Clunky workaround? It's in fact an upgrade.

Why should we have to do this? Stop pushing this as the answer - it is a hack to make an expensive system work and shouldn’t be required. Not to mention that other users have said this doesn’t work for them.

Just get onboard the ‘Sonos Fix It’ bus.
Could someone be so kind as to explain why this is a problem that Sonos is the one to fix? From what I can understand, the issue is with HDMI-CEC, and the fact that a connected device has priority. I am not an engineer, but my understanding of the HDMI-CEC API doesn't have a setup to control two differing audio devices at the same time. And if I'm not understanding it correctly, wouldn't the issue be something that has to be "fixed" on the TV side of things, rather than on Sonos? In this instance, Sonos is only a "client" device, telling the Hub (your TV) what it is, and the hub/TV has to decide where to send the necessary audio signal.

What am I misunderstanding here?
+1

Exactly the same problem here with LG OLED C8+Beam+JBL bluethooth headphone, hope the issue will be solved soon
A small external Bluetooth transmitter fed from the TV's optical output offers more flexibility, better codec quality, and improved lip-sync. Clunky workaround? It's in fact an upgrade.
+1
I just recently bought a beam and have the same problem with a SamsungTV, Bluetooth headphones and the beam. A fix (other than the proposed clunky workarounds) would be appreciated.
Userlevel 1
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So can we assume, due to the lack of any update, that Sonos has given up trying to solve this issue?
SAME PROBLEM WITH NEW SONOS AMP.

Paid £599 pounds for asmall, low power amp and it wont let me connect my Sennheisser PXC550 headphones at night.

They released the AMP with the marketing giving its main USP that it had been set up for TV, except they knew it disabled a core functionality.

Outrageous.


I think in comparison to the general amp market, it's a stretch to call the amp low powered, but I suppose it's a matter of opinion. As far as being able to connect headphones and the Beam at the same time, I wouldn't call it core functionality, but again opinions vary.

I would absolutely agree though that Sonos should do a better job of communicating this issue in their support/troubleshooting section, as I don't see it mentioned anywhere.


I expect a full refund, inuding my speakers and speaker cables if an update isnt rushed out.


Sonos can refund anything you purchase from them, and the policy is fully stated, but you know they can't refund what you purchased from some other vendor. Why would you expect something like this?


This is really pathetic and what one would expect of apple, come on Sonos, the Venn diagram of the type of people who would buy a Sonos AMP / Soundbar and who also listen to wireless headphones in the evening is pretty large.


I'd be curious to see where you're getting your data from.


Either Sonos dont know their customers, dont care about their customers or their beta testing program involves me, in which case I require a refund and asalary thanks.


Clearly a miss though, but I don't think it's too hard to see how this could have been missed in testing and beta testing. It's the sort of thing I've seen missed in testing due to degrees of separation from your actual produc


Very upset the apparent market leader released a new product without mentioning a known fault.


Again, agree. Sonos should do a better job of mentioning this. I don't think it needs to be on the product packaging or in website ads and such, but it really should be mentioned in support troubleshooting as a known issue, IMO.
Userlevel 3
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Interesting bit from the Samsung Q60 manual which kind of jives with Sonos recommendation.

“When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.”
SAME PROBLEM WITH NEW SONOS AMP.

Paid £599 pounds for asmall, low power amp and it wont let me connect my Sennheisser PXC550 headphones at night.

They released the AMP with the marketing giving its main USP that it had been set up for TV, except they knew it disabled a core functionality.

Outrageous.

I expect a full refund, inuding my speakers and speaker cables if an update isnt rushed out. This is really pathetic and what one would expect of apple, come on Sonos, the Venn diagram of the type of people who would buy a Sonos AMP / Soundbar and who also listen to wireless headphones in the evening is pretty large.

Either Sonos dont know their customers, dont care about their customers or their beta testing program involves me, in which case I require a refund and asalary thanks.

Very upset the apparent market leader released a new product without mentioning a known fault.

PLEASE FIX!!!
Userlevel 1
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For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.


The response from the user below your post states that this did not work for him. Also, I do not regard the purchase of an external blutooth transmitter to be a reasonable solution to what seems to be a fundamental design flaw in the Beam.

What makes you think that there isn't an issue with the Samsung TV? That's also a common factor here.

As for the user below my original post, he chose to try one of the cheaper Bluetooth transmitters. In my experience you get what you pay for, and a more dependable solution from a brand such as Avantree in fact costs only a few dollars more.

But if you'd rather stick to your principles than consider a solution which is not only inexpensive but also actually offers better audio performance and user flexibility, that's entirely your choice.


As I mentioned in my post further up, I'm using a Sony A1E TV and Sony headphones and having this problem. Also, there is another user who reported the same problem with an LG tv. So yes this seems to be a problem with the Beam.

I don't think it's unreasonable to ask Sonos to provide a fix for what is something that has been overlooked in the design. At the very least an update on whether they are still working on this issue would be appreciated.

The Sonos Beam is not a cheap soundbar and we should not have to purchase an external transmitter (that may or may not work) in order to restore functionality of the blutooth headphones that were working perfectly fine with the TV previously.
For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.


The response from the user below your post states that this did not work for him. Also, I do not regard the purchase of an external blutooth transmitter to be a reasonable solution to what seems to be a fundamental design flaw in the Beam.

What makes you think that there isn't an issue with the Samsung TV? That's also a common factor here.

As for the user below my original post, he chose to try one of the cheaper Bluetooth transmitters. In my experience you get what you pay for, and a more dependable solution from a brand such as Avantree in fact costs only a few dollars more.

But if you'd rather stick to your principles than consider a solution which is not only inexpensive but also actually offers better audio performance and user flexibility, that's entirely your choice.
Userlevel 1
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For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.


The response from the user below your post states that this did not work for him. Also, I do not regard the purchase of an external blutooth transmitter to be a reasonable solution to what seems to be a fundamental design flaw in the Beam.
For all the angst being expressed, I do wish people would read the earlier posts in this thread.

As per this post, the simplest solution as it stands is to use an external Bluetooth transmitter, wired to the TV's optical output. Completely independent of the Beam, and moreover capable of delivering better quality/latency than the TV's internal Bluetooth.
Userlevel 2
Badge +5
+1 have to unplug Beam to use Bose qc 35 ii headphones
I noticed this 'feature' the first day I connected my new Beam. I like my Bose QuietComfort headphones a lot more than this soundbar. I'll try turning off the CEC controll on the LG SIMPLINK settings for a few more days, and if it's too much of a pain I'll be taking it back to the retailer.
+1 same issue. hope that after spending 450 euro for a soundbar a fix is available, not just unplug HDMI.
Userlevel 1
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Can someone from Sonos please provide an update for this issue? I see it's been 7 months since the original post was made.
I found out I can't even return my beam as the the returns policy in my country will only allow exchange like for like. Unplugging the Beam everyday to use headphones is getting old fast.
Userlevel 1
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I’m having the same problem here. Been using Sony Bluetooth headphones with my Sony A1 E without problems. I recently purchased the Sonos Beam and now can’t use the headphones without disconnecting the Beam from the TV. This really is unacceptable. I use my headphones several times a week so may have to return the beam.
I was very interested in adding the the new Amp to my equipment, but until this issue is resolved, no. Not a chance.
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Are we there yet?
Same problem here. Cannot use BT headphones when watching tv if the Beam is connected using HDMI. Basic stuff not working. Can we get a fix?

Samsung QLED + Beam + QC35 (also use Avantree headset)

😠
Unfortunately the Transmitter is not able to accept the Bose QC35 after a day without
power. Such I have to drop the paired device. Reset the TaoTronics and repair again.
But this has nothing to do with Sonos.

I've found the TaoTronics kit to be somewhat capricious. Sometimes it helps to power up the receiver end first. Avantree is generally more dependable (and more expensive).
Yes, I ordered this setup to get both (Sonos Beam and the Bose QC35) working together:
- NEXTANY® 1 in 2 Out Digital Toslink Fiber Audio Optical Splitter Cable (Black)
- TaoTronics Bluetooth Transmitter and Receiver, Digital Optical TOSLINK
and 3.5mm Wireless Audio Adapter for TV/Home Stereo System - aptX Low Latency
Sorry, these are the exact description, if you like to search and find them.

Samsung TV (Optical Out) > Toslink Optical Splitter > Bluetooth Transmitter > Bose QC35
> Sonos Beam

Unfortunately the Transmitter is not able to accept the Bose QC35 after a day without
power. Such I have to drop the paired device. Reset the TaoTronics and repair again.
But this has nothing to do with Sonos.
There was official response here and here.

If you have good Bluetooth headphones, presumably they support aptX-LL or at least aptX. TVs tend to use only SBC. In that case you're only likely to do justice to the expensive cans by using a compatible BT transmitter. Many take an optical feed, for example the Avantree Audikast. Mute the Beam when listening through headphones. Problem solved.