So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
Best answer by Ditte
View originalI have the same issue. I have an Apple TV 4K, all latest patches, connected to the local network via Ethernet cable, and going to a Frame 77 inch TV which also has all the latest updates and is also on Ethernet. The eArc out port goes to a Sonos Arc. I get frequent drops of audio when watching Amazon Prime channels only. Any clues?
Just burned 40 minutes on the phone with support on this, they seem completely unaware. Tried to let the guy know about this thread but he really just wanted to follow the script - telling me to reconfigure my TV, change the HDMI cable, use optical instead. So frustrating - I used the Beam before this and never had a single issue, this is breaking every few days even with a nightly reset via a smart plug.
what a terrible, terrible experience. Sonos’ inability to support their products when things go wrong is infuriating.
I have a Samsung Q90T and in order to get the eARC to be enabled I had to go into the System settings and make sure that Anynet+ (HDMI-CEC) was enabled as it was originally off. Once that was enabled then I was able to endable the eARC functionality in the Sound settings.
This makes me wonder if its something to do with the one connect box then? (pretty much only difference from Q90T & Q95T) My Anynet+ is/was on as default, I’ve even tried turning it off but that didn’t work for obvious reasons.
It’s all very frustrating and nobody (Samsung/Sonos) seem to be able to assist.
And just to verify you have the Arc plugged into HDMI 3 or whatever equivalent eARC port on your one connect box? And you have used the HDMI cable from Sonos or made sure whichever one you are using is compatible as some old cables I bet won’t work?
EArc is still dropping audio , my initial test was using Netflix which worked for two days then switching back to cable it started dropping audio again and switching in and out of Atmos.
HDMI seems more stable though
I was getting the sound cutting out very 10-15 minutes for a few second without my Arc connected. I think this is just a Samsung sound issue.
+3
Have some progress to report. After my poor experience on the website chat, I received a follow up email, I replied with my thoughts and frustration at the situation and that the patch wasn’t allegedly available to me because it is only for beta users (according to the chat person). Today I received a response from an escalation person who has asked me for a convenient time to install the patch this week !!!! So pleased. Apparently it is only temporary while they resolve at the Samsung side, and causes the screensaver (?) on the arc to be disabled but I’m happy to give it a go.
The patch reduces the load on the TV apparently, and “reduces the prevalence” of the issue (which I read to mean it doesn’t fully resolve it). Will report back, have asked for it to be done Thursday.
1462.1 is still only minor bug fixes as far as im aware. On a avs forum someone posted that he was in touch with a Samsung Engineer who said there is a bigger release in March which fixes most issues.
I have a Samsung Q90T and in order to get the eARC to be enabled I had to go into the System settings and make sure that Anynet+ (HDMI-CEC) was enabled as it was originally off. Once that was enabled then I was able to endable the eARC functionality in the Sound settings.
This makes me wonder if its something to do with the one connect box then? (pretty much only difference from Q90T & Q95T) My Anynet+ is/was on as default, I’ve even tried turning it off but that didn’t work for obvious reasons.
It’s all very frustrating and nobody (Samsung/Sonos) seem to be able to assist.
And just to verify you have the Arc plugged into HDMI 3 or whatever equivalent eARC port on your one connect box? And you have used the HDMI cable from Sonos or made sure whichever one you are using is compatible as some old cables I bet won’t work?
Have indeed, and using the supplied Sonos cable, have tried others which all caused an error.
For those who received the patch, please check if you can output the sound from the TV to a different output, such as tv internal speakers, bluetooth, etc while using the Sonos ARC. It was known that the TV sound will switch back to the Sonos ARC by itself regardless what output selected.
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