I hope you can assist. I went to a site to help a customer to get his ARC to work that he recently purchased. He has an ARC that is connected to the wireless network. The network consists of wired access points (Dre tech) that is centrally wired. The client is a Apple user. The Apple iPhone connects to the ARC and it works fine. He then walks to a slightly different area in the same room and the app shows “cannot connect”.
When he is in an area where the app does not connect to the ARC, I have done a network scan. The network scanner does show the ARC on the network at that point so I can’t understand why it is not connecting to the ARC.
I tested the system using my own mobile device (Android). Using my Android, it worked every time regardless where I am in the house. It seems that this only affects Apple devices.
The diagnostic code for the system is: 649646997.