Sonos Arc audio keeps cutting out.



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known issue….. I have a Samsung Frame TV and get cut outs with eARC enabled. It affects many TV mfgs. I suggest disabling eARC until some1 fixes it….

Same setup, same issue. Bu I have a hard time accepting to shut down arc as the sound is so much better when it works... So I am standing up, walking the walk, shutting it off and turning it on Every single time. Recently, on occasion I lose the sound completely, not only back and forth... 

Same issue sonos goes quiet for a second or 2.. Issue number 143629748

Same here. Very aggravating. Diagnostic report 490235596. 

Userlevel 1

Same issue. Ever since I purchased the Arc last year, it has intermittently cut in and out which detracts from whatever I’m watching.  Just surprised that after all this time, Sonos still hasn’t found a fix. Never had this issue with my old Sonos play bar. 

Still have same problem

Same here. Very aggravating. Diagnostic report 490235596. 

This used to be an issue with some TV’s, particularly with Samsung and connected sound systems using HDMI-ARC/eARC, where other connected peripherals like Apple TV (as an example) tried to steal the CEC focus.

So maybe try disabling CEC on any other connected devices and then power off all for a few minutes to setup the handshake again and see if that perhaps solves the matter.

Likewise. Seems a shame and quite poor service from Sonos ?

Just bought a 2020 Samsung Frame and the Arc. Same as everyone here. It cuts out. This is brutal. No fix yet? It’s crazy how Sonos’ canned responses just keep getting dished out to everyone. Trust me, it’s not wireless interference Simon! Are you guys giving refunds or what?

 

 

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Just bought a 2020 Samsung Frame and the Arc. Same as everyone here. It cuts out. This is brutal. No fix yet? It’s crazy how Sonos’ canned responses just keep getting dished out to everyone. Trust me, it’s not wireless interference Simon! Are you guys giving refunds or what?

 

 

 

Sonos still maintain this is a Samsung issue so as far as refunds are concerned I’m affraid it’s “or what”!

I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?

Hello,

purchased my Sonos Arc and have it connected to a Samsung Q80T. Sound cuts out every few minutes for about a second or two. I’ve read the thread and it seems everyone else is having the same issue. Any fix yet? I have a $300 HDMI and I’m in $800 for the ARC. This shouldn’t be happening. Never had this issue with the Soundbar. Help!  #: 1929605254 

Hi guys! 
 

I recently bought the Sonos ARC. I connected the ARC on my Mesh network and trough HDMI 3 (eARC). My tv is a Sony KD65XH9005. 
 

But whatever I watch/listen I keep having sound drops like 10 seconds at least every 15 minutes.

 

Is anybody willing to help me?


thank already! :)

Same issue here with a new Samsung Frame. Pretty disappointed - no issues with my much cheaper Vizio bar. 

I tried to connect the bar with Ethernet but the problem stays. It cuts out for like 10 seconds and then plays on again. It happens like every 10/20 minutes. Need to timer it. 

COULD IT BE THE NETFLIX APP ON AN APPLE TV BOX?

Sub, Arc, One surrounds, Apple TV 4K, LG Nanocell

 

Based on my tests, I get a lot of audio issues - cutting out, complete audio loss for long periods and losing Arc audio to the surrounds - but only on Netflix played via the Apple TV box
 

Any other source that is not Netflix via Apple TV box - doesn’t even matter if it’s Dolby Atmos or not - plays perfectly. Disney+, Amazon Prime and Apple TV+ material played thru Apple TV 4K are fine. Even using the smart TV‘s Netflix app has no problem whatsoever.

 

 Check it out. I believe the Netflix app doesn’t play nice on an Apple TV. 

Took me months to figure it out, but I have the answer!!!!!!

 

go to Amazon, buy the $11 cec-less hdmi adapter. I bought this one. BlueRigger 4K HDMI CEC Less... https://www.amazon.ca/dp/B07BFL8TM8?ref=ppx_pop_mob_ap_share
 

it’s perfect now. My wife no longer hates me.

I have recently got the sonos arc

And it has been perfect for about 2 weeks

And i am now having this issue of the odd stop out for a few seconds quite regularly

Diagnostic report:

1347903807

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