Sonos AMP + Samsung QLED TV issue: Can´t switch to speakers TV - Solution

  • 24 March 2020
  • 2 replies

The issue is between a Sonos AMP and a Samsung smart TV - QLED (QE65Q90RA model).

The sound of the TV works fine via HDMI Receiver (Sonos Amp) but when we try switch to TV speakers, the sound switchs to speakers tv, but after 2-3 seconds it returns to HDMI Receiver automatically. 

It seems a problem with the CEC commands. We tried to update the TV to last firmware, but not solved.

Also we contacted with Samsung support and for the moment there isn’t any solution.


The solution

We have used the Audio Optical to HDMI Output Adapter provided with a SONOS Beam and works good.

Then the connection is from optical output of the TV to HDMI. Further, the controls (volumen up, vol down, mute...) works good over toslink protocol.


2 replies

Userlevel 6
Badge +15

To quote an old saying: this is not a fault - it’s a feature. A Beam connected via HDMI should not have te be overridden by the original TV-speakers that are of a lower quality. CEC takes care of this: the best speaker gets to emit the sound - others a silenced. Of course it is your choice to want this, but I am very curious why you should want this. Why spend a lot of money on a Beam, only to use the low grade TV speakers instead?

Userlevel 6
Badge +15

Sorry, for “Beam” read “Amp”.