Hi
I have a new 50 inch Philips 50PUS6754 And have for the last two days attempted to connect a Sonos beam via arc hdmi to work with it
i have also searched the web and bearing in mind i am an older gent whereby lifting a 50 inch tv off a wall multiple time is not a favourite pastime. I have noticed multiple Sonos
beam users express the same disappointing experience I have had and that Can’t be good for the brand name. I really like Sonos equipment I just want it to work
in fairness it did for two days then all of a sudden nada from the Sonos beam except when the the tv is off and I listen to music. I have reconfigured the tv and Sonos multiple times and now I simply feel dejected and having spent £400 to achieve nothing in the way of my listening experience. When I use the app it
1 does not see a signal or hdmi arc not working
2 it does not recognise an optical output either
for a Sound bar costing £400 this is totally unacceptable. I have sadly disposed of the packaging or I would return it to the retailer but that Avenue is cut off
yours Bitterly disappointed
Thomas Armstrong
