I have two play 1 s I am trying to add back into my surround sound. The speakers have the touch controls on top. (Four dots to the left of the play button and four dots to the right). How do I get them to “join” the surround group?
Best answer by Anonymous
- Go in the Sonos app and in the rooms tab give a room name to that one unit as garage, patio, or portable. Just assign it a name.
- Check the lights and power connections on the other Sonos One that was in the surround setup. If it shows lights on top, is the light solid or flashing or no light? If no light, it is powered off. If it has a solid light then unplug it for 15 seconds and plug it back in to power. When it goes solid white, re-check the rooms tab again. Do you see the 2nd Sonos One? If yes, then take next step.
- Use this link to set your Sonos One units back into a surround setup. Test a stream of music and TV audio when setup is completed.
If your second Sonos One is not re-booting to a solid white light and not showing up in the Sonos app. Please move it to a new outlet and follow up here with the testing results.
Lastly, please provide us an up to date diagnostic report from your Sonos system after completing the above given steps. We’ll need that report number in your reply here as well.