My Playbase stopped working in Jan 21 and after DHL didn’t pick up my old unit I referred to Sonos directly. I have asked if I can change my option of replacement so that I have a new unit and then send the old one back in the packaging. This was in Feb 21 and I have heard nothing from Sonos at all!
I have contacted a number of times to be advised that my case has been escalated, but I cannot talk to the dept dealing with the escalation?
It has been nearly 6 months now and I am wondering what I have to do for a replacement to be sent? This is completely unacceptable and I basically have a £700 door stop in my living room.