Please add support for DTS for the Sonos Playbar.



Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1190 replies

Userlevel 1
Badge
Aubrey, yes, yes they can. It is a firmware issue, not a hardware issue. They can just simply upgrade the current playbar to support DTS. With a flick of a switch. 
so does my panasonic gtw60
Recently purchased playbar , and its a great piece of kit, but the dts issue is deeply troubling, as a consequence I will not be investing anymore cash in this surround system, or recommending it to others.
Not only the lack of DTS decoding is a design flaw... After contacting the support departments of some major TV brands, I found out, that there will be ALWAYS problems getting a valid surround signal using the optical output. The idea of taking the TV to switch sources and take the audio output signal the TV delivers as only source is a good one in itself, BUT: All TV manufacturers seem to support the idea of using HDMI ARC as a digital OUTPUT!!!!! Reason is the HDMI/HDCP copy protection, which, when implemented correctly, prevents the audio and video signal from being delivered to an output without copy protection (optical output!). Only a HDMI (ARC) output can fulfill this requirement! I suppose, that SONOS should not only implement DTS by software, but also HAS TO re-design the soundbar and install a HDMI input using ARC!!!!!! COME ON SONOS, DO YOUR HOMEWORK!!!!! And also think of the customers already having a playbar at home!!!!! The best way would be to create some kind of adapter using HDMI in as an add-on to the playbar. You promised a flawless system design everybody bought with great expectations, BUT...??? P.S. Sorry for my faulty english, I'm German
Bernd, you're right. And that's the reason, most A-brand TV's don't put through DD or DTS via optical output. Some still do, but in those cases, the support folks don't like to talk about it... Maybe HDMI/ARC would be the solution, but that's not MY homework, but SONOS'
http://www.socaltech.com/dts_licenses_play_fi_to_core_brands/s-0051472.html Is this the problem?
Oh man, that doesn't bode well. 😕
@Jon G Sure its a simple fix: add the DTS codec in the firmware. BUT: This is a licensing issue: if Sonos decides to roll out DTS they will have to pay DTS Inc. for each sold playbar unit with no possibility of getting the money from the customer for this feature. Currently the pain is not big enough. Only 1500 customers are complaining, not enough to justify the cost of licensing and compliance testing with DTS. I still can't believe the information policy of Sonos. They claim to be premium, charge premium, but the information policy is far worse than products from china/taiwan.

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

I am not paying any more for DTS. I have bought a Sonos Sub - 2 x Play 1's and a PlayBar to enhance my viewing experience only to find most of my viewing requires DTS. I didn't realise how much I would need DTS until now. 

Can i return the full system? There's no point in just returning the playbar

I'll just have to find an alternative. Will be a real shame to move away from Sonos in the lounge as the rest of the house is all Sonos.
As soon as the playbar has DTS support for my blu rays I will purchase one to go with my sub and two play 3's. Until then I'm sticking with my LG 5.1 and will need to keep 2 systems on the go!
Dear Sonos, 700€ for a soundbar with "no DTS" issue? No way for an otherwise happy Sonos customer like me. From my point of view, Sonos Playbar is not a finished product, please add the DTS support. A posibility of an other sound input, such as HDMI would be also nice. Kind regards Zoran
http://www.socaltech.com/dts_licenses_play_fi_to_core_brands/s-0051472.html Is this the problem?
You can bet it is a large part of the problem, if not the entire problem. That's why comments like "I'm going to sell all my Sonos junk because they don't support DTS" are not helpful, especially when we don't know the whole story. DTS might take comments like that as encouragement for them to NOT license their technology, hoping to lure away customers to their system. I for one will continue to support Sonos as the best available product and hope that they will be able to eventually incorporate DTS.
Userlevel 1
I would love to see DTS in the future to be able to connect a Xbox One! Imagine Fifa without audio!
Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

The communication behavior of John M. respectively SONOS is really a shame. :-(
They don't answer many questions of disappointed customers. This is far away from a professional acting company, especially in this forum, which I thought is an important platform for SONOS to listen to the real pain ot their customers.

And probably they are not really used how to act in the "new world of social media marketing"... let's hope, that they know what a sh**storm is... that they are changing their way of communicating with their customers and that they start to take their concerns seriously!
Userlevel 2
Badge +5
DTS please I'm looking to buy one but hold off till DTS is supported
I've just come across a product from Philips, it might not sound as great, but the Philips HTL9100 has everything I need. A soundbar with wireless detachable rear battery powered speakers (up to 10 hours of use) and a wireless subwoofer. And this soundbar has actually 2 HDMI inputs en 1 output with HDMI ARC support.
I will probably return the Playbar without DTS. Please add it.
DTS support is a not just important but urgent too...we all need it to be added to PlayBar like yesterday. Please rush this up.
Badge +18
Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know.

Edit:  This thread is now closed to new comments.  
I want DTS support as well, so please add it ASAP.
i was left speechless when i read there is no DTS support. I was planning to buy a Playbar, when DTS support is added i will.
Not Happy. DTS
Has anyone had any luck with DDL (Dolby Digital Live) as a workaround for this problem? A bit of background information: I am using HTPC to drive a Playbar and am considering buying a sound card that supports DDL. From what I have read the card will encode any signal it receives into Dolby Digital (this should include DTS) and output it via the SPDIF, which from what I understand will be perfect as it means I can be watching a movie in DTS however the soundcard will reencode the DTS to DD 5.1 and send this signal to the Playbar to decode it.
Userlevel 2
Badge
biggest mistake buying the Sonos Soundbar to discover this flaw!
The playbar is really great, but without DTS support absolutly useless for all new blue-ray movies! Add DTS as soon as possible!
Userlevel 1
I've just come across a product from Philips, it might not sound as great, but the Philips HTL9100 has everything I need. A soundbar with wireless detachable rear battery powered speakers (up to 10 hours of use) and a wireless subwoofer. And this soundbar has actually 2 HDMI inputs en 1 output with HDMI ARC support.
Thanks for the input 🙂 going to go for a Philips HTB9550D 5.1 system from the Fidelio series with wireless rear speakers as a temporary workaround. ( This includes a Blu-Ray drive for legacy media playback and FM radio, too. ) One of the caveats is the missing multi room sync on the Fidelio series, but they are offering a '4.1 stereo mode' for music on the HTB9550D, saying front and rear speakers act as two stereo pairs plus active sub minus quiet center. Maybe something I'm going to forward to my parents in case Sonos shows up with something working properly.
This... is mandatory. I cannot believe that a premium product like Sonos (and don't forget the premium pricing that comes with it) doesn't support a soundindustry standard. Heck, I bought Game of Thrones S1+2 this week and it doesn't even has Dolby! It's DTS-only. And while DTS-only should make me smile, it made me worried instead. Very woried