Please add support for DTS for the Sonos Playbar.



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Hello, have a question to the community who own a Playbar. If we supposed that the Playbar supports DTS, does your TV support DTS passthrough over the optical cable? I think the most of us have to buy an additional optical audio switch.
PLAYBAR also does not support LPCM. It's most likely that your PS3 is sending 2.0 PCM and this is being upscaled. Alternatively, your blu-ray may contain a secondary Dolby Digital audio track and it is using that.
Userlevel 2
I will not be buying a sound bar until it offers DTS support. This is a shame because I love my other Sonos kit
Userlevel 3
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There is also an issue is being reported in many threads regarding sound drop outs from the playbar from TV broadcasts.. One that I have been following has been archived and is not visible to community members, even though the followers are still commenting on this issue. I have been suffering the same issue for several months and recently gave up trying to resolve it as the conclusion from Sonos support teams is that the issue is due to lots of HD broadcasts being in Dolby Digital Plus which is not fully supported by the playbar. The only way is to downgrade to stereo which defeats the point of investing in a high end surround system.
I am starting to think that there is a real problem here that SONOS are hiding by archiving threads. With the DTS problem from BluRay and the DD+ issue from Netflix and HD channels, there are not many sources left that the Playbar supports. 
What are SONOS going to do with all these problems from a complete lack of correct product development.
Userlevel 2
Hi,

I just learnt you have decided not to support DTS for the playbar. I am a play bar owner and am very disappointed by your decision.

I will still use it, as I still like it and have use for it. But like many other Sonos owners, this is such a disappointment. You are limiting your product for what could be a truly great piece of kit, right now it is just a very good one. Not aiming for greatness in such a high quality product is deplorable.

Look at the petition for DTS support and how many people are requesting it, look at reviews and the negative points listed against the play bar, and consider how many potential customers you are loosing. You have surely done all that already and came to your own conclusion. I hope one day you will reconsider it.



A happy sad customer.

S.
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Caved in and ordered a matt Sub (glad I did - they went fast!) to go with the potential Playbar purchase - once DTS is confirmed (obviously). Sonos, if you’re listening - you may want to get a rebate off DHL for their shoddy delivery service and put it in the DTS licence kitty. (Ordered on 19th March, left Netherlands on the 20th arrived in England on the 21st. Great. Sent to Ireland on the 22nd - eh?.. I live in England. Sent back to England on the 25th – and still waiting!!) Anyhoo, I’m a bit concerned with the post from Sander regarding the Sonos dealer’s comments with the technical difficulties of streaming DTS and the inability of the Sonos system to cope with the bandwidth. A simple ‘yes it’s possible’ would be nice from Sonos instead of the non-committal response stating that “Hilmar is the lead product architect”. My initial reaction was that this comment was about as useful as a chocolate teapot and about as welcome as a fart in a spacesuit. Of course I would like to think that if Hilmar has stated that DTS is purely a software issue it would follow that the hardware would stand-up to the bandwidth imposed by the DTS stream (together with the system being used in other locations in the house for music). To be fair, I’m sure that is what Mike C was getting at. However without some official black and white ‘yes it’s possible’ comment after over 120 votes in 2 weeks I’m beginning to think this is firmly on the back-burner for Sonos. Which is disappointing to say the least. When an employee of Sonos is unable to confirm that this is technically possible (regardless of whether it will be implemented) it may mean that the topic isn’t being discussed within Sonos, or then again it may mean they’re bored and like to keep us guessing about whether their HT solution will ever be any more than a squandered opportunity. Obviously I’m biased but for me DTS in a HT system is a no-brainer to the point of being ludicrous that it wasn’t included in the first place (regardless of how Sonos think we should use the system). Also, unlike anything else on this forum that I can see the DTS omission is a certain purchase stopper which should therefore trump all of the other ‘feature’ requests no matter how useful they are - and there are a good number that I think are brilliant suggestions that would definitely enhance the Sonos platform. But, if they weren’t implemented would they stop me buying another Sonos component? Simple answer… No. Can the same be said for DTS?... Well, for me it's easy - no DTS = no Playbar. I’m guessing there are a lot more people out there with the Playbar that haven’t found their way to this forum yet and are just living in hope that Sonos won’t pursue such a narrow view of audio implementation in their HT solution. Still waiting to make the jump (for the time being the Sub will complement my Play5 setup in the living room – when/if DHL deliver it), but the more time goes on and this issue remains in limbo I’m sure I’ll just lose my initial excitement/interest and go back to being content with my current HT setup.
;o) Nice reply, thanks John, I genuinely meant no offense. Sorry if it read that way.
Userlevel 4
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I get it. Even if they fix the DTS issue via firmware we won't be able to listen true DTS or 5.1, but anyway, you expect that kind of option from a brand like Sonos. The possibility to connect the Playbar to the PS3 or bluray player and listen the movies in DTS format. Most of blu rays and games use DTS now.
If they fix the DTS issue, you WILL get true DTS. You won't get DTS-MA though, that's an entirely different thing. The key benefit from adding DTS is that you get true 5.1 sound, instead of silence.
Userlevel 2
Quite honestly this sounds like a complete cop-out! Hundreds of your customers, and no doubt thousands of potential customers, request what seems to be a fundamental requirement of any TV sound bar (never mind one advertised as "playing all sources") and yet you continue to ignore them. Poor show Sonos!
Please add this feature as this is the only thing that's stopping me from purchasing a full 5.1 sonos system
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Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

@Martin

You're absolutely right - sound quality is all based on personal opinion.  I would encourage you to form your own, especially since you're already in possession of the PLAYBAR.

To answer your question, PLAYBAR was designed to be connected to your television's optical port to make it as simple and easy as possible and enjoy.  There are many people who love the way their PLAYBAR sounds and have never heard of PCM, Dolby Digital, DTS, etc.

If you enjoy the experience of your PLAYBAR but prefer Dolby Digital to PCM, you could consider converting a DTS signal to Dolby Digital.  There are several blu-ray players which transcode from DTS to Dolby Digital, and as long as your TV passes the DD signal, this could be a good solution for you.

Ultimately, if you're not satisfied with the way PLAYBAR sounds for any reason, we'll take it back.  
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Caved in and ordered a matt Sub (glad I did - they went fast!) to go with the potential Playbar purchase - once DTS is confirmed (obviously). Sonos, if you’re listening - you may want to get a rebate off DHL for their shoddy delivery service and put it in the DTS licence kitty. (Ordered on 19th March, left Netherlands on the 20th arrived in England on the 21st. Great. Sent to Ireland on the 22nd - eh?.. I live in England. Sent back to England on the 25th – and still waiting!!) Anyhoo, I’m a bit concerned with the post from Sander regarding the Sonos dealer’s comments with the technical difficulties of streaming DTS and the inability of the Sonos system to cope with the bandwidth. A simple ‘yes it’s possible’ would be nice from Sonos instead of the non-committal response stating that “Hilmar is the lead product architect”. My initial reaction was that this comment was about as useful as a chocolate teapot and about as welcome as a fart in a spacesuit. Of course I would like to think that if Hilmar has stated that DTS is purely a software issue it would follow that the hardware would stand-up to the bandwidth imposed by the DTS stream (together with the system being used in other locations in the house for music). To be fair, I’m sure that is what Mike C was getting at. However without some official black and white ‘yes it’s possible’ comment after over 120 votes in 2 weeks I’m beginning to think this is firmly on the back-burner for Sonos. Which is disappointing to say the least. When an employee of Sonos is unable to confirm that this is technically possible (regardless of whether it will be implemented) it may mean that the topic isn’t being discussed within Sonos, or then again it may mean they’re bored and like to keep us guessing about whether their HT solution will ever be any more than a squandered opportunity. Obviously I’m biased but for me DTS in a HT system is a no-brainer to the point of being ludicrous that it wasn’t included in the first place (regardless of how Sonos think we should use the system). Also, unlike anything else on this forum that I can see the DTS omission is a certain purchase stopper which should therefore trump all of the other ‘feature’ requests no matter how useful they are - and there are a good number that I think are brilliant suggestions that would definitely enhance the Sonos platform. But, if they weren’t implemented would they stop me buying another Sonos component? Simple answer… No. Can the same be said for DTS?... Well, for me it's easy - no DTS = no Playbar. I’m guessing there are a lot more people out there with the Playbar that haven’t found their way to this forum yet and are just living in hope that Sonos won’t pursue such a narrow view of audio implementation in their HT solution. Still waiting to make the jump (for the time being the Sub will complement my Play5 setup in the living room – when/if DHL deliver it), but the more time goes on and this issue remains in limbo I’m sure I’ll just lose my initial excitement/interest and go back to being content with my current HT setup.
Tua09788, I disagree. Whilst Sonos don't often announce future, they can and they have. There is a specific section on this website to allow for this with several planned ideas already listed. https://ask.sonos.com/sonos/ideas/planned So they plan to add support for Amazon Cloud, Soundcloud and others. DTS support could be on this list, but isn't. I don't see this decision as commercially sensitive so, if it's planned, they would tell us.
Userlevel 1
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Hello, have a question to the community who own a Playbar. If we supposed that the Playbar supports DTS, does your TV support DTS passthrough over the optical cable? I think the most of us have to buy an additional optical audio switch.
I definitely get DD 5.1 on the PLAYBAR. My cable box, PS3 games and any Blu-ray with a DD5.1 correctly show "Dolby Digital 5.1" when I check the Sonos app. However whenever I play a Blu-ray that only has a DTS track I see "Stereo" for audio in on the Sonos app.
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regarding the issue of whether a DTS decoded signal can be sent wirelessly to the rear channels, LG have managed it with this: http://www.trustedreviews.com/lg-bh9430pw_Surround-Sound-System_review ...and all that for the price of 1 playbar !!!
come on give a Update
Userlevel 1
Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.


@Martin +++ Don't trust their empty promises !

In case you want real 5.1 surround sound without limitations on input formats ...

... forget the PLAYBAR.
Badge +3
Caved in and ordered a matt Sub (glad I did - they went fast!) to go with the potential Playbar purchase - once DTS is confirmed (obviously). Sonos, if you’re listening - you may want to get a rebate off DHL for their shoddy delivery service and put it in the DTS licence kitty. (Ordered on 19th March, left Netherlands on the 20th arrived in England on the 21st. Great. Sent to Ireland on the 22nd - eh?.. I live in England. Sent back to England on the 25th – and still waiting!!) Anyhoo, I’m a bit concerned with the post from Sander regarding the Sonos dealer’s comments with the technical difficulties of streaming DTS and the inability of the Sonos system to cope with the bandwidth. A simple ‘yes it’s possible’ would be nice from Sonos instead of the non-committal response stating that “Hilmar is the lead product architect”. My initial reaction was that this comment was about as useful as a chocolate teapot and about as welcome as a fart in a spacesuit. Of course I would like to think that if Hilmar has stated that DTS is purely a software issue it would follow that the hardware would stand-up to the bandwidth imposed by the DTS stream (together with the system being used in other locations in the house for music). To be fair, I’m sure that is what Mike C was getting at. However without some official black and white ‘yes it’s possible’ comment after over 120 votes in 2 weeks I’m beginning to think this is firmly on the back-burner for Sonos. Which is disappointing to say the least. When an employee of Sonos is unable to confirm that this is technically possible (regardless of whether it will be implemented) it may mean that the topic isn’t being discussed within Sonos, or then again it may mean they’re bored and like to keep us guessing about whether their HT solution will ever be any more than a squandered opportunity. Obviously I’m biased but for me DTS in a HT system is a no-brainer to the point of being ludicrous that it wasn’t included in the first place (regardless of how Sonos think we should use the system). Also, unlike anything else on this forum that I can see the DTS omission is a certain purchase stopper which should therefore trump all of the other ‘feature’ requests no matter how useful they are - and there are a good number that I think are brilliant suggestions that would definitely enhance the Sonos platform. But, if they weren’t implemented would they stop me buying another Sonos component? Simple answer… No. Can the same be said for DTS?... Well, for me it's easy - no DTS = no Playbar. I’m guessing there are a lot more people out there with the Playbar that haven’t found their way to this forum yet and are just living in hope that Sonos won’t pursue such a narrow view of audio implementation in their HT solution. Still waiting to make the jump (for the time being the Sub will complement my Play5 setup in the living room – when/if DHL deliver it), but the more time goes on and this issue remains in limbo I’m sure I’ll just lose my initial excitement/interest and go back to being content with my current HT setup.
Chris, No offense taken. We all of us understand that this topic is one which the users in this thread feel passionate about. We simply have no other information to provide at this time. As Ben points out, this topic is still Under Consideration.
Hello, have a question to the community who own a Playbar. If we supposed that the Playbar supports DTS, does your TV support DTS passthrough over the optical cable? I think the most of us have to buy an additional optical audio switch.
Well, although LPCM (as defined for A/V) can be a decoded multi-channel version of whatever the source is (i.e. If it is decoded from DTS-HS/MA or Dolby TrueHD, then is is lossless to the original master, if it is decoded from DTS or DD, it is lossy to the original master), this is not what we are talking about here. In this case the PS3 is 'downrezzing' the 5/7.1 DTS signal to 2.0 channel PCM, which is the equivalent of the old Dolby Surround signal. Note that with newer DSPs, such as Pro-Logic II (which I assume Sonos is using some form of), this can sound pretty good. But it is not true, discrete 5.1 audio.
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I for one will not purchase until DTS is added. With new systems such as Pure and Cambridge audio making push in the market, Sonos would do well to listen to their loyal customers.
I agree 100%
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Really IS TIME you got this Sorted Sonos
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Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

@Martin +++ Just for clarification:

In example DTS 5.1 is an audio stream with 6 separate channels intended for a system with 6 separate speakers: 1x Center, 2x Front, 2x Rear and 1x Subwoofer.

PCM is legacy two channels Stereo for two speakers: 1x Left, 1x Right

Virtual Surround Sound on the PLAYBAR in this case is recalculated from PCM for 4 speakers: 1x PLAYBAR simulating 1x Center and 2x Front, 2x PLAY:3 (or PLAY:1, but not PLAY:5) as Rear and 1x SUB as Subwoofer.

So you are going from 6 discret channels down to 2 channels and recalculate to 6 virtual channels for 4 Speakers.  

 

This is the SONOS vision of home theater entertainment. Period.
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Caved in and ordered a matt Sub (glad I did - they went fast!) to go with the potential Playbar purchase - once DTS is confirmed (obviously). Sonos, if you’re listening - you may want to get a rebate off DHL for their shoddy delivery service and put it in the DTS licence kitty. (Ordered on 19th March, left Netherlands on the 20th arrived in England on the 21st. Great. Sent to Ireland on the 22nd - eh?.. I live in England. Sent back to England on the 25th – and still waiting!!) Anyhoo, I’m a bit concerned with the post from Sander regarding the Sonos dealer’s comments with the technical difficulties of streaming DTS and the inability of the Sonos system to cope with the bandwidth. A simple ‘yes it’s possible’ would be nice from Sonos instead of the non-committal response stating that “Hilmar is the lead product architect”. My initial reaction was that this comment was about as useful as a chocolate teapot and about as welcome as a fart in a spacesuit. Of course I would like to think that if Hilmar has stated that DTS is purely a software issue it would follow that the hardware would stand-up to the bandwidth imposed by the DTS stream (together with the system being used in other locations in the house for music). To be fair, I’m sure that is what Mike C was getting at. However without some official black and white ‘yes it’s possible’ comment after over 120 votes in 2 weeks I’m beginning to think this is firmly on the back-burner for Sonos. Which is disappointing to say the least. When an employee of Sonos is unable to confirm that this is technically possible (regardless of whether it will be implemented) it may mean that the topic isn’t being discussed within Sonos, or then again it may mean they’re bored and like to keep us guessing about whether their HT solution will ever be any more than a squandered opportunity. Obviously I’m biased but for me DTS in a HT system is a no-brainer to the point of being ludicrous that it wasn’t included in the first place (regardless of how Sonos think we should use the system). Also, unlike anything else on this forum that I can see the DTS omission is a certain purchase stopper which should therefore trump all of the other ‘feature’ requests no matter how useful they are - and there are a good number that I think are brilliant suggestions that would definitely enhance the Sonos platform. But, if they weren’t implemented would they stop me buying another Sonos component? Simple answer… No. Can the same be said for DTS?... Well, for me it's easy - no DTS = no Playbar. I’m guessing there are a lot more people out there with the Playbar that haven’t found their way to this forum yet and are just living in hope that Sonos won’t pursue such a narrow view of audio implementation in their HT solution. Still waiting to make the jump (for the time being the Sub will complement my Play5 setup in the living room – when/if DHL deliver it), but the more time goes on and this issue remains in limbo I’m sure I’ll just lose my initial excitement/interest and go back to being content with my current HT setup.
I think the most frustrating part is that it sounds so damn good when watching 5.1 TV/film from Dolby Digital sources and then you put on a DTS movie and it's just silent. Highest selling DVD of all time is Mamma Mia - it's encoded in DTS.
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Hello, have a question to the community who own a Playbar. If we supposed that the Playbar supports DTS, does your TV support DTS passthrough over the optical cable? I think the most of us have to buy an additional optical audio switch.
Your PS3 is downmixing to PCM 2.0 - stereo. 6 channels squeezed into two. You lose most of the surround effect, lose the discrete centre channel and lose the subwoofer track. That's why it sounds rubbish.
Userlevel 2
I have 10 sonos devices including playbar, sub and 2 surround play 3s. I have over 500 blu-rays that support DTS yet I can't play them on my shinny new playbar. I just swapped my yamaha soundbar which was working great with the sonos in hopes of getting the sonos experience to the tv. Unfortunately, really disappointed in finding out that DTS support is lacking. How can Sonos, in this day and age, not support a protocol that is supported by the lowest common denominator. Disappointed/Frustrated.
Sam I agree 100% too
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Really IS TIME you got this Sorted Sonos
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@conard- what are the setting you are using on your WDTV? I have a WD TV Live media player and do not seem to get Digital Dolby when I play DTS file through it. Please advise the settings you are using. My player is connected through HDMI to TV and through optical switch to the playbar. Thanks
Userlevel 3
Caved in and ordered a matt Sub (glad I did - they went fast!) to go with the potential Playbar purchase - once DTS is confirmed (obviously). Sonos, if you’re listening - you may want to get a rebate off DHL for their shoddy delivery service and put it in the DTS licence kitty. (Ordered on 19th March, left Netherlands on the 20th arrived in England on the 21st. Great. Sent to Ireland on the 22nd - eh?.. I live in England. Sent back to England on the 25th – and still waiting!!) Anyhoo, I’m a bit concerned with the post from Sander regarding the Sonos dealer’s comments with the technical difficulties of streaming DTS and the inability of the Sonos system to cope with the bandwidth. A simple ‘yes it’s possible’ would be nice from Sonos instead of the non-committal response stating that “Hilmar is the lead product architect”. My initial reaction was that this comment was about as useful as a chocolate teapot and about as welcome as a fart in a spacesuit. Of course I would like to think that if Hilmar has stated that DTS is purely a software issue it would follow that the hardware would stand-up to the bandwidth imposed by the DTS stream (together with the system being used in other locations in the house for music). To be fair, I’m sure that is what Mike C was getting at. However without some official black and white ‘yes it’s possible’ comment after over 120 votes in 2 weeks I’m beginning to think this is firmly on the back-burner for Sonos. Which is disappointing to say the least. When an employee of Sonos is unable to confirm that this is technically possible (regardless of whether it will be implemented) it may mean that the topic isn’t being discussed within Sonos, or then again it may mean they’re bored and like to keep us guessing about whether their HT solution will ever be any more than a squandered opportunity. Obviously I’m biased but for me DTS in a HT system is a no-brainer to the point of being ludicrous that it wasn’t included in the first place (regardless of how Sonos think we should use the system). Also, unlike anything else on this forum that I can see the DTS omission is a certain purchase stopper which should therefore trump all of the other ‘feature’ requests no matter how useful they are - and there are a good number that I think are brilliant suggestions that would definitely enhance the Sonos platform. But, if they weren’t implemented would they stop me buying another Sonos component? Simple answer… No. Can the same be said for DTS?... Well, for me it's easy - no DTS = no Playbar. I’m guessing there are a lot more people out there with the Playbar that haven’t found their way to this forum yet and are just living in hope that Sonos won’t pursue such a narrow view of audio implementation in their HT solution. Still waiting to make the jump (for the time being the Sub will complement my Play5 setup in the living room – when/if DHL deliver it), but the more time goes on and this issue remains in limbo I’m sure I’ll just lose my initial excitement/interest and go back to being content with my current HT setup.
Yep, you're right...they do have a planned section.