Playbar playing up after 18 months

  • 23 December 2016
  • 2 replies
  • 345 views

Signal from the playbar is cutting out at random intervals (every 5- 10 minutes) for about 3 seconds.

It had worked fine for the past 18 months. It is connected to a LG 4K tv that provides signal from Sky box:

Searching on here it looks like a software issue but why has mine only kicked in now ?

Diagnostic run - 6909423

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2 replies

Userlevel 6
Badge +3
Hi David, welcome to the community.

Sorry for the late reply. Is your system still experiencing audio drops?
At the time of the diagnostic, I found high levels of wireless interference. This leads to the issue your PLAYBAR is experiencing.

Is the PLAYBAR next to the router? If not, can you try to change the wireless channel on the router and let us know how it goes?

Also, submit a new diagnostic after changing the WiFi channel.
This is a common problem with the 7.1 patch, alot of mentions of this issue appear all across the web. (check reddit for example) I myself experienced the problem only after the update; my play1s and sub will go off for a few seconds every 5 min or so.