Answered

Playbar crackling sound

  • 19 January 2016
  • 36 replies
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36 replies

Couple of suggestions. First, check your TV's software, and make sure it's up to date. Second, within 10 minutes of getting this crackling issue, submit a system diagnostic, and post the number here, for the folks at Sonos to look at.
I have had my playbar for just about two weeks now and I have been having a crackling issues the entire time. It is not constant it comes and goes for about five min at a time. I tried a new optical cord but that did not resolve issue. I have a brand new lg oled that I bought the same time as the play bar. The noise will get louder with the volume. Any ideas?
My playbar has a static and crackling sound when watching TV. I've only had it a month. Here is my diagnostic #8262397. Thank you for your help
Userlevel 7
Badge +19
Hi there, jayyappan2331:

Please submit a diagnostic report and be sure to reply with the confirmation number it gives at the end. I'd be happy to take a look at what is going on.
Hi! I am facing the same issue on my playbar. The programming is paused so there should be silence. I do not have a 5.1 setup, the playbar is set up to play by itself. Let me know if I should submit diagnostics.
Hi Sasho

Whats the make and model of your TV?

Thanks
My player started cracking about a month ago when Netflix or Amazon Video is on pause or when you are switching it off. Rather annoying, likely to be from one of the last updates?
Userlevel 4
Badge +3
The only other source I have hooked up is Apple TV and that works great with no audio issues.
We noticed you are working with our Technical Support Team already under reference: 160123-002547
When I bought my original Playbar, one year ago, I had frequent (every 30 secs or so) clicking. Got in contact with Sonos tech help, they performed some diagnostic where I emailed them a recording of the clicks. And the Playbar was replaced. Contact the technical support I've always found them really helpful. Hope you get it sorted.
The only other source I have hooked up is Apple TV and that works great with no audio issues.
Userlevel 7
Badge +21
Are all other sources fine?

If it's just the one source it would suggest a problem with that source for the audio. Otherwise if ALL sources are displaying that issue I'd give Sonos Help a call