As a SONOS Theatre System owner/user, I am very glad and relieved to share that the long waited 14.10 patch had solved my Surround Speakers and Double Subs dropping out issue. I had been tested it for one day by changing between PS5, Netflix and Broadcast TV and the connection stays strong without a single dropout till this point. This is something commendable. Also, quite a no. of users and myself included feel that the surround speakers sound better and more pronounce after deploying the 14.10 patch which is a great bonus to the fix.
At the same time, I would also like to inform that I am so glad not to follow SONOS tech support staff’s instructions to meddle with my WiFi network settings because it has nothing to do with my dropout issue. Who knows the repercussion of modifying the network has to my other IoT devices. Importantly, the dropout resolved itself automatically after the 14.10 patch has been installed and the performance has been great so far. My customer feedback to SONOS, if one or two customers complain on an issue, the cause might be their network or home set-up. However, if ten customers complain of a similar issue, I think it is time to look back at your hardware or software instead of conveniently point the cause to the customer’s side. This pissed me off tremendously as a customer. Also, I would want to stress again that I did not have such dropout issue prior to 14.6 patch installation and everything was great before this patch.
Finally, I am so glad that this 14.10 came in time before I sell off my entire SONOS theatre system cheaply. For customers having the same surround speakers and sub dropout issue, I think this 14.10 update should resolve your pain and agony. Personally, I love this SONOS theatre system (1 x ARC, 2 x Gen3 Subs, 2 x ONEs and 1 x BOOST) when it is performing to what it is supposed to do and the sound quality is among the best. The double GEN3 subs with Trueplay turned on ROCKS! However, this scare will make me think twice of installing future software/firmware updates.