oled tv sound lost after tv power off with Arc

  • 2 August 2020
  • 1 reply

LG Oled 2017 tv using arc out with HDMI.  Setup went fine and sound from tv and streaming music.  Each morning though when powering tv on lose the tv sound and Sonos app will not reconnect with tv.  As television on wall hard to get to back to unplug and plug back in hdmi connection.  Any thoughts?  I read through forum have both auto play on app on.

1 reply

Userlevel 3
Badge +9

Hi @Davidcharlton, thank you for reaching out and welcome to the community.

We would need to take a look at what the Arc is receiving from the TV.

Please take a diagnostic when you encounter the issue. Setting > Help & Tips > Submit Diagnostic and reply with the confirmation.

When rebooting the TV - Arc connection, we first unplug both Arc and the TV.

Boot up the TV first completely before booting up the Arc.

In any case, update us with the confirmation number and we should be able to take a look.