New Arc and Sonos Amp theater not working

  • 14 September 2020
  • 2 replies

Userlevel 2

I spent most of the day setting up my new Sonos system, it required me to deactivate most of my old components but I finally was able to reset everything install the S2 app and add some of the new components. The first room I added was my theater room with an arc, a subwoofer, and a Sonos amp for the rear surrounds. My app shows that all components were installed and set up correctly, but I get no sound from the rear surround speakers. I tested the wiring to the speakers and it tested fine. I have played music and movies I set the surrounds to full and to ambient and have no response from them. Attached is a diagnostic 1010928060

2 replies

Userlevel 4
Badge +12

Hi @Smartwired, welcome to the community.

I checked the diagnostic, is the Amp in another room away from the Arc? 

because I can see it hard wired to the network and the Wireless setting disbaled on the Den Amp.

Wireless setting disabled on the Den Amp prevents the communication between the Arc and Den Amp.

Also, If you want to hard wire the amp you’ll need to hard wire the Sonos Arc too.

Let us know if you need further assistance and how the suggestion goes.

Userlevel 2

Thanks.  The amp is in a different room but both the amp and arc are wired to the network.  I had to manually disable the wifi on both devices and then it started working.  

Strange that it couldn't auto sense the wifi.

Thanks again